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At Papa Johns Pizza in Independence, MO, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Independence pizza for any occasion. Call us for pizza delivery in Independence or stop by 19321 E US Hwy 40 for carryout to order the best pizza in Independence, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 19321 E US Hwy 40, Independence, MO 64055
Phone: (816) 795-9969
Order and Reservations
Order: Order online
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Last Updates
Reviews
Jen Black
Came to leave a review and after reading through the others realize everything has already been said but here it goes anyway – We ordered from here January 23, 2022 and spent about $80.00 Firstly – NY style pizza is definitely NOT NY style – so don’t get your hopes up – second our garlic knots were overcooked and almost burnt – I called the store to discuss these issues and return the food for better and more properly made food – Heather answered the phone who is allegedly the store manager – she originally tried to say that the order didn’t come from that store “because they hadn’t made garlic knots all day” then when I informed her that this is the store phone number that was listed in my email telling me to call with any issues – she looked for the order under my name and found it – Then she proceeded to tell me that she personally cooked our order and that it was made how it’s supposed to be made – she also told me the knots weren’t overcooked when she took them out of the oven – As if we cooked them some more with our oven that we DON’T have here in a clinic! She was very argumentative and unyielding about my our dissatisfaction with the food – I tried multiple times to tell her that the NY style pepperoni pizza looked the same as the regular pizza we ordered when the crust should have been different – yet she kept arguing with me about the size even though I didn’t complain once about the size – Not only did she not make sense but she sounded very sleepy – y’all should check on her – regardless we were stuck with overcooked food because she refused to accept that anything was wrong with it – we will never order from there again – they really act like people don’t have options out here. ———- photos listed for reference
… moreTravis Ince
Well the one manager who kept this location moving is now gone. The remaining employees are antisocial and perpetually behind schedule. Business hours are merely a suggestion, not a guarantee. Sarpinos at 40 hwy/Shrank is amazing if you’re looking for a better alternative.
… moreMorgan
On August 1, 2024 I ordered two NY style pizzas and cheesy breadsticks for delivery later in the day. One pizza was BBQ with grilled chicken and another was 1/2 Hawaiian and 1/2 pepperoni. I ordered the pizza before 1 p.m. for delivery at 5 p.m. Five o’clock came and went and no pizzas. I called, got a robo helper that said my pizzas should arrive within 5 min. I waited, no pizza. I called at about 5:35 and got a real person who told me that my pizzas had been delivered. I told her that they were not delivered to my home and that if they needed to be made again, I expected my order to be free. She told me they should be there in 15 minutes. Fifteen minutes came and went. No pizzas.
I called again, nearly a full hour after the time the order was supposed to be delivered. Took two calls to get a real person who told me that the delivery driver had originally left with the wrong order but that he was on his way with the correct order. She told me that they could put a credit for a free pizza on my account. I repeated that I expected my order to be free. She didn’t commit. Well, the delivery driver finally showed up 6:10 p.m. And guess what? He got a nice tip because I had paid the tip when I placed the order! Lesson learned there. I’ll never again tip ahead on a food delivery. Also, the “grilled” chicken on the BBQ pizza was not grilled but diced and breaded chicken. I assume it was just cut-up boneless “wings” and was kinda nasty on a pizza. See the photo below of a couple of pieces we picked off the pizza. Grilled? A lie.
And guess what else? My credit card statement shows that I was charged the entire amount and there’s no free pizza credit on my app. My next pizza order will not be placed with this business.
Postscript, about five days later, my next door neighbor was leaving her house at the same time I was. She asked me if I had ordered pizzas a few days earlier. It seems that her son had visited a couple days earlier and found pizzas left on the front porch of the VACANT and overgrown townhouse attached to her townhouse! He retrieved the food and threw it away so it didn’t attract critters. Unbelievable!
… moreI called again, nearly a full hour after the time the order was supposed to be delivered. Took two calls to get a real person who told me that the delivery driver had originally left with the wrong order but that he was on his way with the correct order. She told me that they could put a credit for a free pizza on my account. I repeated that I expected my order to be free. She didn’t commit. Well, the delivery driver finally showed up 6:10 p.m. And guess what? He got a nice tip because I had paid the tip when I placed the order! Lesson learned there. I’ll never again tip ahead on a food delivery. Also, the “grilled” chicken on the BBQ pizza was not grilled but diced and breaded chicken. I assume it was just cut-up boneless “wings” and was kinda nasty on a pizza. See the photo below of a couple of pieces we picked off the pizza. Grilled? A lie.
And guess what else? My credit card statement shows that I was charged the entire amount and there’s no free pizza credit on my app. My next pizza order will not be placed with this business.
Postscript, about five days later, my next door neighbor was leaving her house at the same time I was. She asked me if I had ordered pizzas a few days earlier. It seems that her son had visited a couple days earlier and found pizzas left on the front porch of the VACANT and overgrown townhouse attached to her townhouse! He retrieved the food and threw it away so it didn’t attract critters. Unbelievable!
Ashley Brandon
We ordered pizza tonight. When I came and I brought it into the house it was the wrong order, it was not mine. Normally I wouldn’t make a fuss. Big deal at least we got food to eat. But I ordered a specific pizza for my daughter so I went ahead and called to tell them. The lady that answered my call was rude. Okay fine, probably a bad night, busy, cool. We all have them. They brought out our right order to us! Great! Very nice of them. It was even fresh and hot. Perfect! I go to get a piece for my daughter and there was hair all in the pizza! Baked into it. And not one small oops hair! SEVERAL hairs! It was disgusting! Needless to say I will never order or eat their pizza again! The pictures don’t even show the full amount of hair that was in the pizza!
… moreJulie K
Ordered the new advertised 16″ NY Style extra large pizza for delivery. Received a 12″ original crust pizza. Called the store to complain and the manager said (with a bit of an attitude) “The pizza must have shrunk.” Ok.
He didn’t apologize, but did say I’d receive a free NY Style by calling in and ordering for next time. I called a week later to redeem the offer and spent more than 30 minutes on hold before coming to Google Reviews and reading all the negative reviews saying this location doesn’t answer the phone.
I filed a complain with corporate the day of the event, but it’s been over two weeks and I haven’t been contacted by anyone. I doubt I’ll receive any replacement pizza, much less my money back. Very disappointed with my experience with Papa Johns; Won’t be coming back.
If possible support local – our favorite is Vito’s.
… moreHe didn’t apologize, but did say I’d receive a free NY Style by calling in and ordering for next time. I called a week later to redeem the offer and spent more than 30 minutes on hold before coming to Google Reviews and reading all the negative reviews saying this location doesn’t answer the phone.
I filed a complain with corporate the day of the event, but it’s been over two weeks and I haven’t been contacted by anyone. I doubt I’ll receive any replacement pizza, much less my money back. Very disappointed with my experience with Papa Johns; Won’t be coming back.
If possible support local – our favorite is Vito’s.
Alexis Trude (Alex)
Pizza was great but I was charged the same price in tax as my total was. Something is wayyyyyy off about their tax, check your receipts!!
Below is my order receipts and then the total of my same exact order (without my $4 papa dough off) to show what the tax shows on the app.
… moreBelow is my order receipts and then the total of my same exact order (without my $4 papa dough off) to show what the tax shows on the app.
Jarred Wilson
Yooo wish I could do my job and deliver a pizza but I guess this place closes whenever it wants. Was standing outside for 8 minutes waiting for some dudes order like bro I don’t want to work either but here I am. But now I am punished at my job because the employees want to close early. Worst thing is I saw the order on the window it was ready but I guess dude just wanted to smoke more than work
… moreJosh Leonard
Can’t speak on food taste but this location has horrible service skills, I went in here last week to pick up a couple doordash orders and when they asked who I was picking up I told them the names. They then started looking for the orders and never gave me an update on the status, this was the older man and happened with a young lady as well. They just didn’t care that I was waiting. Finally I got help from a younger man who went above and beyond to find the orders. Oh to top it off the young lady said one of the orders was ready but never handed it to me she just left it on the shelf.
… moreAlec Nottage
Placed an order on 3/14/25 at 5:30 pm called to check on it at 7 pm. They informed it was next to go out. Great. I then asked if was going to be fresh or if it had been sitting on the counter since 5:30 they said “yeah it’s probably been sitting for a while” i quickly requested that it be canceled and was very clear to them about how wrong that is. They were a total let down tonight and we will no longer be returning customers.
… moreEaston Cyrus
First of all I paid $62 for someone else’s order and the only thing close to right was the cheese…Second of all it was the door dash driver that switched my order with the only other order he had in the car. He just said he didn’t know what to do. I told him I would keep it for my hungry kids and call the manager. The manager was very accommodating by immediately asking me if I wanted a refund, and not bothering to ask if I still wanted my food, but bless his heart anyway because I was the 6th refund he had given tonight just because of dashers! Third, the pizza was dry and over baked, quite frankly, I rescued those other customers by accepting their subpar disappointment of a meal. A special mention is due for these garlic knots. The picture should speak for itself. Grateful for the refund but come on, pizza is not that hard!
… more