Papa Johns Pizza

  3.9 – 140 reviews   • Pizza restaurant

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At Papa Johns Pizza in Glen Carbon, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Glen Carbon pizza for any occasion. Call us for pizza delivery in Glen Carbon or stop by 3592 S STATE ROUTE 159 for carryout to order the best pizza in Glen Carbon, along with breadsticks, wings, and more!

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.

✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery Papa Johns Pizza 62034

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Reviews

Mike Pelekanos
I have ordered from this location several times, but after tonight, I will no longer order from here.

The employees continue to place all my garlic dipping sauces inside the pizza box. This makes zero sense since my pizza gets placed on the heater. The heater destroys the garlic sauce, changes the color, turns them into a watery consistency, and ruins the taste. The garlic sauce is supposed to have a thick and buttery consistency.

Anticipating this issue, I called ahead and specifically asked them to place my sauces in a separate bag. Despite this, when my pizza was delivered, the sauces were once again inside the box. Some had spilled, and the seals were broken.

I called to explain the issue, but the employee on the phone was unprofessional and did not take my concern seriously. He put me on hold, and after a while, the call was disconnected. When I tried calling back multiple times, they refused to answer. Eventually, the same employee picked up and sarcastically asked, “Is this about the sauces again?” before immediately hanging up.

The employees at this location should not be working in customer service. It is clear that no one there cares about customer needs. I am fed up. Moving forward, this location no longer exists to me—I will never order from here again.
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Xtra
The BEST pizza. It’s always hot and fresh and when u add the garlic sauce it’s a dream (unlike little ceases across the street)
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Michael
They outsource orders taking over the phone for Pickup!! They told me the order was ready in 20 min. Got there my Pizza Order was Incorrect. I ordered half Pep and half Veggie. The order is totally wrong. So I had to wait over an hour to make the pizza Correct! ******Another thing noticed NO Gloves being used, all bare hands make the Pizzas. Also the boys had long Loose Hair. This store does believe in Hygiene or protecting the customers hair in their food. This is against all health codes.***
I should have got Free Pizza! ***”(I do not recommend this Pappa Johns to order a Pizza. Go somewhere else). Cooperate management needs to order a Pizza and observe!! Clean this place up and do not outsource orders taken over the phone.
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Drew Lawanas
Went to this location around 11am today. Apparently a DoorDasher inadvertently took my order, but the young man working there quickly remade my pizza and made everything right. And it was delicious! I wish I got his name, but he is a great employee.
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Ian Bush
Multibillion dollar valued company that won’t hire enough employees to deliver so they outsource to door dash who won’t pick up my order and my food takes 45 minutes due to that. HIRE ENOUGH EMPLOYEES TO DELIVER IF I WANTED DOOR DASH I WOULD ORDER OFF THERE. Updated 10/08/25. They still only use door dash for my house when I tell them over and over that drivers can’t find my house and I would rather wait for it to be delivered by one of them instead of it getting cold in a door dashers car
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Matthew Hubecky
I live pretty close to this location and they always have my pizza ready quickly. The staff is very friendly. There are often specials that work for me to make the pizza more reasonably priced.
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Jeff Panek
PapaJohns’s #1 priority, first and foremost, is profit and the bottom line. Quality and customer service aren’t even terms in their corporate lexicon.

THIS PLACE IS SOOOO CHEAP THAT:

1.) They can’t even let an in-store employee take orders and you have to order your pizza from India… Which defeats the purpose of calling to make an order anyway because I called to see if I could avoid having my….

2.) …Orders getting outsourced to doordash against my will and specific request. Your ingredients are already low quality, your pizzas are the most expensive out of all the major chains, and you insist on trading even more quality for profit by letting orders sit there for 30 minutes before some door dasher you didnt ask for comes to get it so they can drive around with it in their car for 40 more minutes before they finally just literally drop your food at your door and go. They dont even knock. Clearly the execs are hurting since they can’t even afford to pay drivers anymore. Or did you finally get too many complaints raised with the department of labor with you making your drivers work in the store for “on the road” wages. I know I myself filed one of these complaints with the DOL in 2016 and got quite a check out of it.
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Rejjie
Called to place order at the store. Guy told me to call back & press 2. I told him every time I do that, no one at the call center speaks English. He says hold on I’ll take your order. Then hung up. This is where my pizza was supposed to be. It’s a shame all the American companies are outsourcing calls to none speaking English.
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Rachelle Lybarger
I normally have a pretty good experience here but tonight was different… I waited at the pickup window for a few minutes. A girl finally came but she was greatly lacking in customer service. I received my pizza pretty quickly and she handed me a garlic butter and walked away. It was open and dripping. I had to wait again because they weren’t really paying attention to the window. I finally got a new butter and went home. As I was eating my first slice, I realized that the entire top half of the pizza, in between the bottom of the pizza and the toppings as well as the crust, was completely doughy. There wasn’t a slice that was edible. I called them to tell them and they did offer to make me a new one but I live 15 minutes away and did not want to drive back into town at the busiest part of the day. He said he would give me credit for a free pizza but it is not on my account. It might be a local store credit. Either way, I’m a bit annoyed as I made a special trip into town for this pizza and then had to throw the whole thing out…
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Kim I
We love Papa John’s. Beat fast food chain pizza in my opinion. We’ve never had any issue with the food, the only complaint is that it sometimes can take every bit of an hour to get an order if you order delivery. But then sometimes it’s here in 20 minutes.
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