

At Papa Johns Pizza in Burbank, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Burbank pizza for any occasion. Call us for pizza delivery in Burbank or stop by 7856 Cicero Avenue for carryout to order the best pizza in Burbank, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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7856 Cicero Avenue – Burbank, IL – Papa Johns Pizza Locations
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1 large stuffed crust pizza meat lovers- extra pepperoni instead of Canadian bacon.
1 large stuffed mushroom, pineapple, jalapenos
What we got: 1 large stuffed pepperoni, sausage, beef (missing extra pepperoni and bacon)
1 large stuffed tons of jalapeño with some pineapple, missing mushroom (update below)
Typically I’m cool, calm and collected. Tonight, less. I’m hungry, this pizza said it was ready via the app and wasn’t ready until 40 minutes later. My husband comes home with the pizza, the order is entirely wrong. Dude, we pay extra to have extras and as a family on a budget, this is just disappointing. Half the sauce isn’t really on the pizza. Half the ingredients we paid for are missing. 8 people were standing in the restaurant waiting with my husband. This was a huge waste of time and only one kid in our family of five is eating. I understand a rush but cmon. And to top it off, when i called to see if they could remake it, the phone just kept getting placed on hold. They’d pick up, press hold. My husband said when he was there, there wasn’t anybody answering the phones. I was so excited to have Papa John’s, this location was great last time and we rarely go here because it’s pretty out of the way for us but it was good a couple months ago. Tonight, what a bust.They probably need more staff. They might need help with scheduling to make sure they have product. I feel bad for even mentioning it but this absolutely affected our evening and experience and I’d be so much more upset if this was for a party.
Update: I did end up eating 1 slice. I did find mushrooms, they were hidden under extra cheese which we appreciated but still the ratios were off. There was also sauce but it was weird amounts of ingredients, sauce and cheese.
I asked my husband about the environment, he said they were under staffed for sure. He said someone mentioned that it would be another 10 minutes when he arrived but it was over 30 minutes wait. He mentioned that was said to everyone. He said it was clean but especially busy. I asked him for the star rating and he did say it was only 3 stars based on the lack of communication and the way the pizza turned out.
After, tonight im done. Been ordering from them every since the Oak Lawn closed, due to mismanagement and poor order filling. I thought after talking to the owners wife, my first delivery was resolved. But, i should have known. Some people keep telling me to leave Papa Johns alone and go back to Pizza Hut or Domino’s. I’ll find another place. I was suppose to hand him the previous pizza for the new one. He dropped it off before i even came to the door and drove off. If I could get my money back I would. Ill drive into the city first… SMH. Go to another pizza place DO NOT waste your time. I feel safer eating the first wrong made pizza at this point.