Social Profile: 
![]()
✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery
… View more
At Papa Johns Pizza in Madison, WI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Madison pizza for any occasion. Call us for pizza delivery in Madison or stop by 515 UNIVERSITY AVE for carryout to order the best pizza in Madison, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 515 University Ave, Madison, WI 53703
Phone: (608) 257-7272
Order and Reservations
Order: Order online
Related Web Results
papa johns stores in madison, wi
PAPA JOHNS STORES IN MADISON, WI · E Washington Ave. 2604 E WASHINGTON AVE. Open Closes at 12:00 AM · University Ave. 515 UNIVERSITY AVE. Open Closes at 1:00 AM …
6619 MCKEE RD – Madison, WI – Papa Johns Pizza Locations
Call us for pizza delivery in Madison or stop by 6619 MCKEE RD for carryout to order the best pizza in Madison, along with breadsticks, wings, and more!
Papa Johns Pizza Delivery & Carryout – Best Deals on Pizza, Sides …
Enjoy the ease of ordering delicious pizza for delivery or carryout from a Papa Johns near you. Start tracking the speed of your delivery and earn rewards …
Last Updates
Reviews
Gregory McLean
Worst Papa Johns I’ve ever dealt with. Ordered at 9pm and didn’t get my order til 11:15pm. I have to work at 5. Terrible customer service. Everyone sounded like they were under the influence of something. My food arrived cold and you tell me if this looks like what I ordered?! NEVER AGAIN!
… moreJon Fedkenheuer
Unfortunately Door Dash delivered my order and due to their delay, food was cold.
Speaking with Manager Jacob made a difference in keeping my business at Papa John’s. The food was prepared quickly and waited for the doordash driver. For whatever reason, delivery was the issue resulting in cold food.
… moreSpeaking with Manager Jacob made a difference in keeping my business at Papa John’s. The food was prepared quickly and waited for the doordash driver. For whatever reason, delivery was the issue resulting in cold food.
Yutong Wang
Extremely disappointed with the service here. I placed a pickup order at 11:30 AM for a 5:30 PM pickup to ensure everything would be ready for a party. When I arrived on time, I was told they hadn’t even started the order because a ‘large order’ pop up. It takes an extra 30 minutes to get our pizzas while my party was starting. What is the point of pre-ordering six hours in advance if the store doesn’t respect the pickup time? No phone call, no heads up, just poor management. If they can’t make it, at least call so I don’t have to travel here and found out myself. I would give negative stars if possible.
… moreIzzy Kiekhofer
Horrible take out unfortunately! We ordered 6 pizzas and two wings online at 4:30 for a 6pm pickup and then waited in the store for well over an hour to get our food. We are college kids and go spend 80+ dollars to be late for the rest of the night was really disappointing. Maybe under staffed? I hope it gets better.
… moreJ fla
They started using Doordash to deliver and its horrible. Three times now, my pizza shows up over and hour later than it should. For example, when I order at 5pm, it says it will arrive at 545pm. At 545 it still hasnt even been picked up from the store. Then the tracker says it will be delivered st 610, but every few minutes it changes to a later time. Eventually, it shows up around 7pm or 730pm. Annnnd the pizza isnt hot anymore.
… moreJustice Donelson
Had to change my rating and review after last night cause let be serious…. Why would anyone working at a business let this be the representation they want…. Order last night, came in to pick it up wasn’t there gave my order to someone else… so I wait for more pizzas to finish and this is what I get…. 5 teenage boys wouldn’t eat this pizza….
… moreMelissa McDonnell
I made an order Oct 2 that was wrong g and also an hour late. I was told I would get a refund d and that never happened. I called tonight because I had made another order that’s also 45 min late so far.
When I asked about a refund, the manager told me he was too busy to help me and told me to call back later. Terrible customer service, can’t get an order right. I wish we could order from a different location, but the one on University is the one the delivers to us.
… moreWhen I asked about a refund, the manager told me he was too busy to help me and told me to call back later. Terrible customer service, can’t get an order right. I wish we could order from a different location, but the one on University is the one the delivers to us.
Gregory Crum
Those place makes great food.amd the workers care about the costumers and making sure they are served with a smile and a thank you!!
… moreJared Wold
I hate to do this, but they gave me no choice today. I usually get decent to good service from this Papa John’s location, but today indicated a trend in the wrong direction. I have no problem if it takes an hour and 20 minutes for a delivery to arrive. I get that some nights downtown are busy.
However, when your system has the pizza tracker function, and I know when things are happening, it is likely to make me a bit nervous when the delivery estimate is 25 minutes and it takes an hour and 25. The pizza tracker showed that my pizza was done baking 15 minutes after I placed my order. The “boxing” stage normally takes like a minute, but this time it took 15. Thus, it showed it was “on the way” 30 minutes after I placed my order. I finally called at the 1:15 mark to check if it was actually on the way, and the person with whom I spoke said it was on the way. I had mentioned it was over an hour since I placed the order, and the person snarked that it had been 57 minutes, which is way off. It had been at least 1:15 (confirmation email at 7:05pm, delivery estimate for 7:30pm, called placed at 8:20). Five minutes later, my order arrived.
Because it had, in theory, finished baking at 7:20 or earlier, I was worried it would be cold or soggy (since I ordered extra sauce). The box was warm, so I was hopeful. The contents were not. The crust on most pieces just basically fell apart. The toppings and sauce were lukewarm, but the crust was cold. The driver must be a smoker, as the bag holding my 2 liter reeked of smoke.
I would call to get them to send another one out, but I’m going to be late for someplace I need to be shortly.
In short, I suggest they avoid putting incorrect or unrealistic expectations out there – arming customers with this much information and then falling short is a bad look. As I mentioned, I have had plenty of good experiences from this location, but the last 2 or 3 have gotten progressively worse. So much for using up my Papa’s Points for a “free” pizza.
UPDATES:
Unfortunately, this location keeps getting worse and worse. I used to get pretty good service – quick and accurate delivery. I thought I would give them another chance after my last ridiculous experience, and this time I didn’t even get my order.
I placed an order at 5:07pm online, and my confirmation email suggested a delivery window of 24-34 minutes. I finally called at 6:37pm when I had not yet received my order. The person I talked to said the person who was processing orders was drunk and/or had some kind of meltdown. Apparently she left without actually preparing the orders. I cancelled my order since I had to be somewhere in about 10 minutes and didn’t have a reasonable expectation of getting my order anytime in the near future. I just noticed that the credit card charge actually completed on my account today, so apparently they did not actually cancel the transaction as I requested. Now I have to dispute the transaction with my bank.
It really is a shame, as this used to be a solid location. I miss being able to get some Papa John’s.
UPDATE:
Unfortunately the credit card dispute process took forever, but I did finally get a provisional credit back for the $23.34 I paid for the order I cancelled and never received last time. They were no help when I called the location to try to get a refund. I also sent an email to Papa John’s customer service through their website about three weeks ago, and I have yet to get a response, much less an autoresponse to acknowledge they received my email. I just hope they don’t dispute my dispute of the chargeback, and my provisional credit becomes final.
Let’s just say I am pretty disappointed in what used to be good service. Now that Domino’s got rid of their breadsticks (that I loved) and Pizza Hut changed their buffalo sauce for their wings, none of the chain pizza delivery services in my area are an option anymore.
… moreHowever, when your system has the pizza tracker function, and I know when things are happening, it is likely to make me a bit nervous when the delivery estimate is 25 minutes and it takes an hour and 25. The pizza tracker showed that my pizza was done baking 15 minutes after I placed my order. The “boxing” stage normally takes like a minute, but this time it took 15. Thus, it showed it was “on the way” 30 minutes after I placed my order. I finally called at the 1:15 mark to check if it was actually on the way, and the person with whom I spoke said it was on the way. I had mentioned it was over an hour since I placed the order, and the person snarked that it had been 57 minutes, which is way off. It had been at least 1:15 (confirmation email at 7:05pm, delivery estimate for 7:30pm, called placed at 8:20). Five minutes later, my order arrived.
Because it had, in theory, finished baking at 7:20 or earlier, I was worried it would be cold or soggy (since I ordered extra sauce). The box was warm, so I was hopeful. The contents were not. The crust on most pieces just basically fell apart. The toppings and sauce were lukewarm, but the crust was cold. The driver must be a smoker, as the bag holding my 2 liter reeked of smoke.
I would call to get them to send another one out, but I’m going to be late for someplace I need to be shortly.
In short, I suggest they avoid putting incorrect or unrealistic expectations out there – arming customers with this much information and then falling short is a bad look. As I mentioned, I have had plenty of good experiences from this location, but the last 2 or 3 have gotten progressively worse. So much for using up my Papa’s Points for a “free” pizza.
UPDATES:
Unfortunately, this location keeps getting worse and worse. I used to get pretty good service – quick and accurate delivery. I thought I would give them another chance after my last ridiculous experience, and this time I didn’t even get my order.
I placed an order at 5:07pm online, and my confirmation email suggested a delivery window of 24-34 minutes. I finally called at 6:37pm when I had not yet received my order. The person I talked to said the person who was processing orders was drunk and/or had some kind of meltdown. Apparently she left without actually preparing the orders. I cancelled my order since I had to be somewhere in about 10 minutes and didn’t have a reasonable expectation of getting my order anytime in the near future. I just noticed that the credit card charge actually completed on my account today, so apparently they did not actually cancel the transaction as I requested. Now I have to dispute the transaction with my bank.
It really is a shame, as this used to be a solid location. I miss being able to get some Papa John’s.
UPDATE:
Unfortunately the credit card dispute process took forever, but I did finally get a provisional credit back for the $23.34 I paid for the order I cancelled and never received last time. They were no help when I called the location to try to get a refund. I also sent an email to Papa John’s customer service through their website about three weeks ago, and I have yet to get a response, much less an autoresponse to acknowledge they received my email. I just hope they don’t dispute my dispute of the chargeback, and my provisional credit becomes final.
Let’s just say I am pretty disappointed in what used to be good service. Now that Domino’s got rid of their breadsticks (that I loved) and Pizza Hut changed their buffalo sauce for their wings, none of the chain pizza delivery services in my area are an option anymore.
Lane Lessman
Food: My brother was quite pleased
Service: I hade a Free Medium Cheese Pizza coupon, so I decided to treat my brother while he was at work. When I arrived to pick up, but due to a computer error the pizza hadn’t been made yet. Chevy, the employee on duty, apologized profusely and, five minutes later, I walked away with a pizza for my brother. Thanks so much to Chevy for outstanding and prompt service!
Atmosphere: clean and well-lit pick-up operation
… moreService: I hade a Free Medium Cheese Pizza coupon, so I decided to treat my brother while he was at work. When I arrived to pick up, but due to a computer error the pizza hadn’t been made yet. Chevy, the employee on duty, apologized profusely and, five minutes later, I walked away with a pizza for my brother. Thanks so much to Chevy for outstanding and prompt service!
Atmosphere: clean and well-lit pick-up operation