Kayla Johnson
Our second time ordering papajohns in Niles. We are at Stateline so in the middle of two locations. I didn’t realize when you order delivery thru the location that they use door dash. The dasher gave part of our order away to another customer and did go back to make it right. I’m not sure if the manager would have made it right by their attitude. I repeatedly said we ordered from papa John’s not door dash. Once we received the remade food it was awful. The bread was so hard and dry. Definitely not Garlic Parmesan. We ordered cheese sauce with the bread and they didn’t send it. The first part of the order wasn’t the best either. There was barely enough sauce to coat the wings after shaking.
… moreDana Carpenter
I’ve ordered here twice. The first time a couple months ago was… okay. Pizza was alright but wings were not great. The 2nd time was last night. I placed my order on Uber Eats, gave it 10 minutes, headed to the store. When I got there I was told my order was “canceled” due to them being out of gluten free crust. However, the order was still showing “in progress” on Uber Eats. I asked if they were going to cancel the Uber Eats order so I could get my money back. They told me I would have to reach out to Uber to cancel the order myself. I said “I don’t think that’s how that works” and they responded “that’s exactly how that works”. So I got to waste another 10 minutes of my time dealing with Uber customer service. I understand sometimes restaurants run out of things… but it would have saved me a lot of time if they had just canceled my order and I would have known I needed to go somewhere else to get food. Unfortunately, they would prefer to underperform and have a bad attitude about it instead of earning a loyal customer. Fortunately, Cottage Inn Pizza should be open again soon.
… moreAndrew McCoy
Ordered at 10. Called store at 1130. Manager said my order didnt exist, to contact customer service, and then abruptly hung up. Called them, they told me that my order had been canceled by the store. Thanks for finding it while we were on the phone and canceling it bud.
… moreSamoria Jimerson
I never order a thin crusted pizza the food was cold and it was horrible!!!! Don’t order from here
… morePatricia Byars-curry
Pizza is hit or miss, normally taste decent but presentation and honoring what ppl pay for is the issue. Don’t pay for extra cheese or any toppings for that matter. I normally just order extra cheese so that there is actually enough cheese on the pizza to eat it and we order light sauce because we like the toppings and cheese more. I’ve paid for extra cheese multiple times (just to get regular cheese) and this time it wasn’t even a regular amount of cheese, just unacceptable. Pizza had bald spots all over it so no cheese in those spots and barely any cheese in the spots that had cheese on them. Most of the toppings on the pizza were in the center of the pizza instead of worked inward or outward while laying toppings(not the first or the last I’m sure) . It don’t take someone with special talents to make sure the customers get what they pay extra for. Papa John’s has great pizza but throwing it together like trash will definitely change the taste and quality.
Also don’t ask for square cut or well done because 9x out of 10 they won’t listen.
… moreVictor Updog
Ordered a light sauce well done pepperoni pizza with garlic Parm breadsticks and this is what I got, plain breadsticks and extra sauce on my pizza
… moreTimothy Murphy
We went there when they’re just about to close down and the guy still had a smile on his face we talked to him for a few minutes got our food and left and not one time did he seem rude or aggravated at all he was very polite and very nice and that the food was very good. And it’s also good for all ages no matter if you’re having a birthday party or just want to hang out and watch the game and eat pizza definitely something to get
… moreRachel Hattenbach
The pizza was delicious! Had plenty of sauce on it,was delivered by door dash ,papa John’s must of had them deliver because I didn’t. Told me 45 minutes for delivery, but it was delivered with in 20 minutes.!!!! My only complaint is that the person who took my order, I could not understand, and she talked too fast. The order was correct, the pizza was good.
… moreJulie Davis
The crust is thin and tasteless, the sausage is kibble, the sauce is too sweet and the cheese is too sparse. Papa John’s has gone downhill from a restaurant quality pizza to a fast food joint; I won’t be ordering here again.
… moreBlake Carpenter
The general manager and assistant manager just made my heart sing…. With the best pizza I’ve gotten in 27 years of life!!!!!
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