Brenda Dalton
Pizza wasn’t completely sliced. Spent 20 minutes on hold before writing this review. Dessert was Burnt, which gave that Burnt taste to the whole pan. Very disappointing.
… moreBrandon M
Order from here a lot.. Usually its acceptable. But now I’ve got a pizza that is mostly not cooked dough sitting on top of a burnt bottom. Can’t report it online where I ordered, sat on hold with the location for over 10 minutes to talk to a manager. If I can’t get ahold of you that constitutes a valid credit card chargeback.
… moreJulian Brown
This Papa John’s has really disappointed me the last 4 times I’ve ordered here. Last night I thought I’d give them another chance and called in and ordered a medium veggie pizza with extra sauce (noted that the past two times I’ve ordered, the pizza’s barely had sauce on them). I also ordered a 2liter. The wait time was 30-35 mins. An hour went by, so I called to check on it and the system said it was delivered. I open my door and the pizza was on the step without my 2 liter. (The delivery driver didn’t even knock on the door or ring the doorbell). I then called back in to let them know they forgot my 2 liter that I had already paid for and pre tipped the delivery driver as well.. I couldn’t get ahold of anyone I was placed on hold for over 20 minutes I called back 3 more times and the final time I blocked my number to call and they picked up. The same guy answered who placed my order I explained to him that the pizza was cold, the toppings were only on half of the pizza and I didn’t get my Mountain Dew. He said he can’t do anything about it and I told him all I wanted was my 2 liter that I paid for it my money back. He said he can’t do that and he would transfer me to someone else. Then I was hung up on. Terrible service. I paid almost $25 (with a tip) for a medium veggie (half) pizza and 2 litter which I never received. Please do better. Things are too expensive these days to be stealing from your customers and treating them poorly.
… moreCatriona Gotway
The pizza box marked 6:11 time of first order. Wrong order was brought so reordered after 7. The pizza came cold andxwas marked 6:11 when the first one should gave ckme. Spencer at the store lied and said we make every order fresh. Not true. Untrustworthy store and staff
… moreShalom Alliance
I wanted to give an A++ to Javon (spelling might be wrong) at this Papa John’s location who went above and beyond for my family tonight. I accidentally called in an order to the wrong location and he not only helped me get an order in but made sure I got my pizza as quickly as possible so I could feed my hungry kids after a really long day. Excellent customer service. Thank you! I hope someone in management sees this. He also mentioned extra savings if we used the app!
… moreChris A.
Why I’ll never use Papa Johns again!
Since getting rid of their delivery drivers it’s been an absolute mess on several occasions. My last mishap was a pizza that was one hour late, and both the pizza and the cookie had been dropped. I contacted the manager, he apologized and put a “quality control” on my account. Two weeks later, I can’t get anyone on the phone to redeem it. I call their customer service line, who gets ahold of the store, and tells me they will be calling me back in FIVE MINUTES. One hour later, still no call. I call customer service again, who the tells me they will be contacting the store, and they will call me right back, NO! There are two many pizza places out there to put up with such terrible service, and it continues to happen over and over again. I’m done. I won’t spend one more dime with Papa Johns.
… moreKelly Mehling
I love papa John’s…My husband not so much. So we don’t get pizza from here often, however whenever we do our order seems to be messed up. This previous time was no exception. We received the wrong pizza, but more importantly our cinnamon pull aparts were not even edible (see attached photo). Upon calling the location to complain, the “resolution” was to tell me the next time I order I will get a free dessert. I’m not sure how that is even possible as my information was not confirmed, I typically order online as a guest, and after this who is to say there will be a next time?
… moreRichard Clemons
Food was horrible. Asked for extra cheese on one and it definitely wasn’t there. My other pizza was so saucy my toppings just slid off and did not ask for extra sauce. Waited for someone to cash me out for 10 minutes. No hang on, one minute or anything. Disappointed, like come on. Y’all could have done better, shame on y’all.
… moreLuke Weber
So disappointed with our pizza. There were chunks of pepperoni (6 slices together) on our pizza. The banana peppers looked like they were forgotten when the pizza was made and just thrown on top. Will not be coming back to this location any time soon.
… moreDJ LEGIT
I placed my order online and got a notification that it was ready. When I arrived at the store, there were five employees inside—none of whom greeted me or acknowledged any of the other customers waiting. Instead, they were blasting NBA Youngboy on the TV, extremely loud, with vulgar language playing while I had my young daughter with me. Completely inappropriate and unprofessional.
I let them know I received a notification that my order was ready, and at first, they couldn’t even find it. They also helped me before other customers who had been waiting longer, which was disrespectful to them as well.
Eventually, an employee told me they had to remake my pizza because he dropped the first one. I was understanding, but when I asked how long it would take, he just said, “I don’t know, but we doing it now,” in a very dismissive tone. No clear communication, no apology, no professionalism.
I don’t even eat pizza—I came because my kids asked for it. But after this experience, I definitely won’t be coming back. Between the vulgar music, the lack of customer service, the sagging pants, and the overall lack of professionalism, this location needs serious attention.
… more