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At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbus pizza for any occasion. Call us for pizza delivery in Columbus or stop by 2906 E. Main St. for carryout to order the best pizza in Columbus, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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PAPA JOHNS STORES IN COLUMBUS, OH · South Hamilton Road. 2579 SOUTH HAMILTON ROAD. Open Closes at 1:00 AM · West Broad Street. 4960 West Broad Street. Open Closes …
Papa Johns Morse Road – Columbus
At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. … Columbus pizza for any occasion. Call us for pizza delivery …
Papa Johns Pizza South Hamilton Road
At Papa Johns Pizza in Columbus, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, …
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Reviews
Madeline P
This is the worst experience I have ever had at a chain restaurant.
We ordered delivery at 10 PM, but the location was open until 2 AM, so this should not have been an issue. We ordered one medium pizza via phone directly to the restaurant, and the employee said it would arrive in 45 minutes. At 11:30 PM, we called the restaurant to check as it had been double the time we were told our pizza would arrive and the website was not updating our order. They said they were working on it. Mind you, the Papa John’s was only 2 miles from our location.
Finally at 12:00 AM, 2 hours after we placed our order, we get a notification that our pizza has been assigned a DoorDash driver. We were very upset to find this out, as we purposefully ordered through Papa John’s to avoid a DoorDash delivery, given that DoorDash is known to assign multiple orders to a driver, resulting in cold food. But oh well, at least we would be getting our pizza.
At 12:35 AM, our order was delivered. Except, it was not the pizza we ordered, but instead an order of breadsticks. We were completely disappointed and thought the driver had mixed up orders. Then, we checked the box and it had my name and the pizza order on the box. So actually, Papa John’s had placed the wrong order in the box.
We were obviously disappointed, but the restaurant was going to be open for another 1.5 hours, enough time for them to make and deliver the correct order. So, I attempted to call the restaurant and they would not pick up my call. A friend who had not placed the order then called, and they picked up immediately. When she stated why she was calling, they said they would get a manger and placed her on hold. They did not pick up the phone again and she was on hold for 15 minutes before they hung up her call. Another friend then attempted to call, and her call went unanswered.
Finally, I called corporate, and they said they would have to speak with the location before refunding our order. It wasn’t until 2 days later that I did hear from someone at Papa John’s stating they “would like to apologize to you for the late service that you have recently received” and that I could call or email to speak more about it. I sent an email immediately explaining what happened and it took 3 follow ups and 2 weeks (!!!) to finally hear that a refund would be sent in 3-5 business days. It has since been 5 business days and that refund has yet to be posted.
I am so disappointed by the lack of accountability and customer service from this Papa John’s location. So much so that we will never be ordering from Papa John’s again. And I recommend that you avoid this location at all cost.
… moreWe ordered delivery at 10 PM, but the location was open until 2 AM, so this should not have been an issue. We ordered one medium pizza via phone directly to the restaurant, and the employee said it would arrive in 45 minutes. At 11:30 PM, we called the restaurant to check as it had been double the time we were told our pizza would arrive and the website was not updating our order. They said they were working on it. Mind you, the Papa John’s was only 2 miles from our location.
Finally at 12:00 AM, 2 hours after we placed our order, we get a notification that our pizza has been assigned a DoorDash driver. We were very upset to find this out, as we purposefully ordered through Papa John’s to avoid a DoorDash delivery, given that DoorDash is known to assign multiple orders to a driver, resulting in cold food. But oh well, at least we would be getting our pizza.
At 12:35 AM, our order was delivered. Except, it was not the pizza we ordered, but instead an order of breadsticks. We were completely disappointed and thought the driver had mixed up orders. Then, we checked the box and it had my name and the pizza order on the box. So actually, Papa John’s had placed the wrong order in the box.
We were obviously disappointed, but the restaurant was going to be open for another 1.5 hours, enough time for them to make and deliver the correct order. So, I attempted to call the restaurant and they would not pick up my call. A friend who had not placed the order then called, and they picked up immediately. When she stated why she was calling, they said they would get a manger and placed her on hold. They did not pick up the phone again and she was on hold for 15 minutes before they hung up her call. Another friend then attempted to call, and her call went unanswered.
Finally, I called corporate, and they said they would have to speak with the location before refunding our order. It wasn’t until 2 days later that I did hear from someone at Papa John’s stating they “would like to apologize to you for the late service that you have recently received” and that I could call or email to speak more about it. I sent an email immediately explaining what happened and it took 3 follow ups and 2 weeks (!!!) to finally hear that a refund would be sent in 3-5 business days. It has since been 5 business days and that refund has yet to be posted.
I am so disappointed by the lack of accountability and customer service from this Papa John’s location. So much so that we will never be ordering from Papa John’s again. And I recommend that you avoid this location at all cost.
Jason S
We ordered pizza tonight and my daughter bit into a piece of pizza and pulls a long brown hair out of her mouth and it had a piece of sausage attached to it that she she had to pull out of her throat. Then she throws up and everybody else did it was ANARCHY AND DISGUSTING. I have been trying to call the store since 6:41pm and of course no one at the store will answer the phone. Bend over 2 weeks they refunded my money finally but I still have not got a professional phone call from anybody at this store about hair in my pizza you think they would care about a customer that comes there a lot and literally has an issue and I hear from nobody and I was told my phone number would be given to the district manager and still nothing this pizza place does not care about its customers you will eat whatever they put in your pizza and deal with it they won’t apologize or anything this has got to be the worst Papa John’s on the planet and I think people should stop going here.
… moreJonathan Dever
Food was inedible. Undercooked, not cut enough that I could even separate the slices. Somehow the bottom is covered in burnt cheese. Even closed the box on the side of the pizza for good measure. Was really looking forward to trying this and instead wasted 15$ and over a half hour of driving just to end up eating colt cuts from the fridge.
… moreTiffany Townsend
We are not regular customers of Papa John’s, but after seeing the commercial for the new pan pizza, we decided to give it a try. I truly wish I had reviewed this location’s reviews beforehand.
When I placed the order, I believed I was speaking directly with the location. I later learned it was a call center, which was never disclosed. I was asked to spell my last name (Townsend), which I did carefully. I received the total, pickup time, and an email confirmation stating the order was ready for pickup.
When my husband arrived, he was told there was no order under Townsend. I was later told it was under “Tiffany X.” I am unsure how “X” was derived from Townsend after spelling it out. The confirmation email did not list a last name at all, and since I was at home with the email, my husband did not have it.
He ultimately left without the pizza and came home understandably frustrated. When I contacted the store and spoke with the manager, Mike, there was no apology or acknowledgment of the inconvenience. I was simply told, “The pizza is here if you want it.”
Mistakes can happen, but how they are handled makes all the difference. This location would benefit from stronger customer service leadership and training, particularly in how concerns are handled and resolved. I will also be addressing this matter with corporate leadership so it does not go unnoticed.
This experience was extremely disappointing, especially for first-time customers.
… moreWhen I placed the order, I believed I was speaking directly with the location. I later learned it was a call center, which was never disclosed. I was asked to spell my last name (Townsend), which I did carefully. I received the total, pickup time, and an email confirmation stating the order was ready for pickup.
When my husband arrived, he was told there was no order under Townsend. I was later told it was under “Tiffany X.” I am unsure how “X” was derived from Townsend after spelling it out. The confirmation email did not list a last name at all, and since I was at home with the email, my husband did not have it.
He ultimately left without the pizza and came home understandably frustrated. When I contacted the store and spoke with the manager, Mike, there was no apology or acknowledgment of the inconvenience. I was simply told, “The pizza is here if you want it.”
Mistakes can happen, but how they are handled makes all the difference. This location would benefit from stronger customer service leadership and training, particularly in how concerns are handled and resolved. I will also be addressing this matter with corporate leadership so it does not go unnoticed.
This experience was extremely disappointing, especially for first-time customers.
James F
I’ve tried ordering from this location 2 times. Both times there are issues with the order. I don’t know what is going on that makes it so hard to get an order correct. Stuffed Crust pizza and Thin Crust are different. Those at Papa John’s don’t know that. Not ordering from this location ever again.
… moremelissa Howell
The delivery lady. Or The one that makes the pizza shake the pizza while it’s in the box. When my son opens the box the pizza was everywhere. For $33,97 I believe my pizza should never look like that. It’s also frustrating when the manager hangs up on me. I call back he won’t answer!! I feel like they stole my money! Looking at the reviews I know I’m not the only one that this happened to, this location should be closed down. They are bad for business,
… moreOtto Jefferson
DO NOT ORDER HERE! I ordered online and when I went in my order hadn’t even been started yet. They told me 10 minutes. I go sit in my vehicle because there’s no chairs to even sit and wait on your already paid for order that’s not ready. I ho back in there’s 4 other customers standing there who hadn’t been waited on yet. I’m over hearing one of the workers on a personal call, then a conversation about how they would “fight somebody”. After having to “ask” to be waited on, I was told 5-7 minutes. Then I’m watching these two workers wondering if something was being done to my food at this point. One of them calls my name and thought I was a delivery driver and again walks away not informing me of anything to do with my order. So, after wasting almost an hour of my time, I canceled my order. Do not waste your time or money ordering here.
… moreRachel Phillips
I ordered delivery today. They didn’t have drivers so they outsourced it to DoorDash. When DoorDash got the order it added almost an hour to my expected delivery time. The drive texted me but never called, I don’t always hear texts, elected to leave it at the front of my complex instead. Someone stole it in less than 5 minutes it took to get to the front of my complex. I called the store and they originally told me they couldn’t do anything and I had to call DoorDash. Thankfully I asked a follow up question about how I talk to DoorDash about an order that isn’t showing on my account since I ordered thru the papa John’s app. I was then placed on hold and they asked what the process was and turns out they have to call DoorDash. I was told I would get a call back as soon as they got done with DoorDash. It has now been three hours. I’m assuming he hasn’t called back because he didn’t even ask for my name. I will never order from this location again every time something gets messed up. He also didn’t ask if I wanted it remade and re-sent or for pick up.
… moreLovita Albritton
Let me tell y’all about my experience at this Bexley neighborhood Papa John’s. My Papa John’s app said my order was ready. I had a view errands to run so when I arrived to pick up my pizza, I find out only one lady was working the whole place. Needless to say my order was not ready like the app reported. Now there are several people in this little lobby waiting for orders. Finally one young man arrived, washed his hands and went to work. I tried to be patient but it’s now 1/2 a hour past my ready notification. Then two more ladies show up and I thought finally they will get back to normal. Now the lady that was working by herself is not happy and is talking to one of the new ladies. Now one new lady is in view of us customers in the lobby. She pulls her hair up, checks her phone a couple of times after putting her hands in her pockets then proceeds to start making pizzas. I try so hard to never make a scene or be THAT angry black woman but damn!
Before my order was successfully canceled they were gonna call the police on ME!!!
All she had to do was wash her hands before she started making food for other people!!! Wash you damn hands!!!!
… moreBefore my order was successfully canceled they were gonna call the police on ME!!!
All she had to do was wash her hands before she started making food for other people!!! Wash you damn hands!!!!
Heidi R
Ordered dinner and although it came in the delivery window, my pizza looks like someone had eaten it, everything was covered in grease, and the pepperoni roll thing was burnt to a solid crisp.
I am shocked by this. I have never had an issue before.
Edit: I was so frustrated with the pizza that I didn’t even initially notice it is also the wrong pizza. I ordered a Hawaiian and got this abomination
… moreI am shocked by this. I have never had an issue before.
Edit: I was so frustrated with the pizza that I didn’t even initially notice it is also the wrong pizza. I ordered a Hawaiian and got this abomination