3.6 – 333 reviews • Pizza restaurant
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At Papa Johns Pizza in Tuscaloosa, AL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Tuscaloosa pizza for any occasion. Call us for pizza delivery in Tuscaloosa or stop by 2001 Skyland Boulevard East for carryout to order the best pizza in Tuscaloosa, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
Hours
| Thursday | 10:30 AM–11 PM |
| Friday | 10:30 AM–12 AM |
| Saturday | 10:30 AM–12 AM |
| Sunday | 10:30 AM–11 PM |
| Monday | 10:30 AM–11 PM |
| Tuesday | 10:30 AM–11 PM |
| Wednesday | 10:30 AM–11 PM |
Order and Reservations
Order: Order online
papajohns.com
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Reviews
Tracy Snow
I would like to totally take back my good review for before. WOW!! I’ve seen a lot of bad customer service in my life but wow this place takes this cake. My account was used and not one person I talked to would help. They hung up on me several times and Johnny told the girl I was dealing with to hang up on me when I asked for a manager above them. Also, I have two of the three calls recorded if upper management really wants to hear how their people speak and get caught in lies! That whole store needs to be fired. They are the exact reason why businesses fail.
… moreTyler Privette
I ordered a pizza from this location the other night for my employees and i instructed the driver to hand me the order on the delivery instructions. I received one phone call and wasn’t able to answer it but immediately started to walk to the front and there was no sight of the driver. I looked on the status and it was marked as “delivered.” I called the store and spoke with the manager and he explained the store was about to close and the driver is already home for the night. He explained he would refund the order and give me two complimentary pizza and have the name set aside for the issue. I called to redeem that tonight spoke with a woman and she said it’s either a refund or replacement and would not honor what was promised to me since they dropped the ball. I will not be doing business again with them.
… moreMaria Lovely
Hubby is a truck driver and we are at a TA in Tuscaloosa AL. Ordered from papa John’s they told us it would be about an hour got it less time than they said. Was delivered nice and hot and the driver also called to make sure they could find us since we are at a truck stop.
… moreMiracle Watson
This is the worst experience I’ve ever had with a Papa John’s. As I’m writing this, I’ve still not received my order. I called the store and got hung up on TWICE! The manager was rude and honestly I wish I would’ve opted for a refund. I hope for this particular store’s sake my food isn’t tampered with.
… moreAlexis Prewitt
I just placed an order through the papa John’s app as I’ve always have. I accident clicked cash while actually trying to use my card as payment. I called the store they let the phone ring over and over. I called several times before they actually answered the phone. I completely understand being short staffed , but they answered the phone as if i was a bother. I checked the status of my order through the app which routed me to DoorDash so i paid for it with my card through there. Then there was no update on anyone picking up my order after that. I called again a lady answered the phone ( they didn’t say hey thank you for calling papa John’s then their name), but she answered and quickly placed me on hold. A guys come back to the phone i proceed to explain in full detail what i was needing assistance with. He proceeds to say with attitude “ well ma’am what’s your issue” . I only called for an update on my order. They just called me back and proceeded to tell me no one has come to pick my order up and they could void it out and i resubmit it . I asked would i receive my money back considering i paid for it with my card, he tells me no or they could just wait for someone to come and get my order. I proceeded to ask if they expected me to take cold food if they had no idea when someone would come and get it. Luckily someone pulled up to get it. That by far was the worst customer service experience I have ever experienced .
… moreAmber Keefer
Order was wrong, charged me for extra sauces that they didn’t provide, and when I called and spoke with the manager; he not only kept cutting me off as I was speaking, he also proceeded to blame my husband for the order being wrong. Absolutely ridiculous and appalling at the way that manager behaved. Unprofessional. Just own the mistakes, make it right and move on – not place blame on someone who doesn’t even work there. I paid $50 for 2 pizzas and the order was wrong… yeah, I’m never going back here and advise all stay away too. Find a different papa John’s. Ridiculous. Do better.
… moreWendy Sullivan
It was horrible. The pizza was slimy and nasty. We took it back and the mod Lacey was rude and wouldn’t open the door screamed at us to call. Then proceeded to the back of the store and called the police on us. The driver pulled up we explained it to her and we never seen her again and then we was trespassed! Great job papa johns!
… morePaul Heartman
We order here Every time we want pizza, we always place the order at the house and by the time we get there, it’s always ready Everybody in there always cool pizza Always good
… moreBrandon Hyche
If you like hot pizza don’t order from papa Johns in Tuscaloosa. I was staying at comfort suites 0.5 mil away from the store took 1.5 hours to get my food and it was cold to the touch. If I could give negative stars I would!
… moreKerry Kcox
I ordered an order on DoorDash 40 minutes before they closed and never got my food. My DoorDash driver called me and told me that they wouldnt open the door for her as well as when I called the store they told me that the order was put in too late and that they canceled the order though I submitted my order at 11:21 and it was confirmed at 11:22 and they close at 12
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