T S
Thank you for having a Door Dash delivery. This was the slowest service we received.
The guy from door dash was excellent and very kind!
Our pizza was definitely made an hour ago. Not even warm.
This pizza is terrible tonight.
… moreTommey Liang
Ordered through the app because it has awesome deals. Did the 2x large pizzas with three toppings each and the specialty large vegetable pizza. Still just as tasty as ever, however the crust was a bit too tough this time compared to their usual fluffiness.
Picked up my order at the location because I enjoy seeing the controlled chaos inside. It took a while because others were waiting for their order as well.
… moreDragonus18
Ben was awesome! I work in sales and have always been told to call customers by name as it adds such a personal touch. Never had it done to me. THE DIFFERENCE WAS REAL! It only took Ben seeing me twice and not even in a short amount of time to remember me. Impressive and a nice personal touch. Give him a raise!
… moreNisha Nisha
I had one of the worst experiences with Papa John’s on 9/5/25. I placed an order for 3 large pizzas, wings, and a 2-liter soda (over $80). The ordering process was smooth, and I was told delivery would take about 45 minutes.
When the driver arrived, he only had a small box in his hand (looked like a personal pizza). I told him that wasn’t my order, and he admitted he had delivered my actual order to the wrong address. Instead of correcting the mistake, he told me to call the store.
When I called, the store told me the only option was to issue a refund, which would take 3–5 business days. I explained that I didn’t want a refund—I had company over and needed the food I ordered. I even offered to have them remake the order and said I would pick it up myself, but I was told no. This was after 10:00 p.m. on a Friday night, and the store doesn’t close until after 1:00 a.m., so there was no reason they couldn’t have remade it.
To make matters worse, when I originally placed my order, I was told they were out of Crush soda and disposable plates, which I should have taken as a sign. And when I asked to speak to the manager, he didn’t even have the decency to get on the phone—someone else just told me again that “all they could do” was issue a refund.
This was completely unprofessional and unacceptable. Mistakes happen, but the way this store handled the situation showed a total lack of customer service. I was left with no food for my guests, no resolution, and now I have to wait days to get my money back.
You would think that a large company like Papa John’s would handle a situation like this better, but sadly that was not the case. I will never order from this location again.
… moreAnthony Maquez
Placed an order for delivery on Friday 11/14 and apparently there was a mix up with the type of pizza sauce that was placed on the pizza. I received ranch pizza sauce and I could not bare to withstand eating ranch on my pizza, so I called back and asked what happened to the pizza sauce, not thinking they call whatever sauce they put on it “pizza sauce”. I wanted regular tomato based pizza sauce and was advised to call back for a credit. Today 11/17 2:30pm I call back to receive such credit to only be questioned by a MANAGER like I stole something and when I reply what happened, I get told I’m yelling and interrupting this manager. I advised this manager that I’m not yelling at him and he proceeds to hang up the phone on me. I called back and this manager asks if I’m cooled down to talk. Idk who gave this man a manager position, but I asked for his name and he hangs up. I called a couple times after only wanting the credit I was promised and a name of the manager who’s giving me such a difficult time just to be hung up on. What terrible service.
… moreJodi Schwartz
Waited almost an hour and this is what was delivered to me! Called and was asked to send a pic of the pizza to the manager. All she could do was offer to send me another one. Wasn’t interested in waiting another 45 min-1 hour for a replacement and asked for a refund. She stated that she did not have the authority to do that and needed to reach out to her general manager which she did. General manager responded back to her to give me a refund. The whole experience put a damper on my night for sure. Customer service left much to be desired. I’ll be calling corporate tomorrow morning.
Update: After contacting corporate I received a call back. The representative apologized profusely and said that this is not the way Papa John’s operates. Stated that I should’ve never been asked to send a picture of the pizza and an immediate refund and replacement pizza should have been offered without a request on my part. I appreciated someone reaching out to me and understanding how customer service means so much.
… moreClassychick
Leave it to this location… it’s just too many young people who work here who simply don’t care! Customer service has gone down! People may not want to work but don’t let that show with customers… if I could give a 0 star I would because service is everything to me! After running out of a sauce and not communicating it before it was delivered to my house, I called to ask if they had ran out & they said yes! I Then proceeded to ask how was I as the customer supposed to know and were you ever going to communicate that with me. I continued with what if I was allergic to that sauce, and one of the managers proceeds to say well if you were allergic then don’t use it… AND THIS IS A MANAGER saying this lmao wow! Go somewhere where there are older workers…
… moreChristina Powers
We made our order at 2:45pm and the order came at 4:07pm….1hr 15min later…after calling to see what was happening with our order….the guy at the store shared they were short staff and couldn’t even tell me an estimate on when we would have our order delivered even though it was done and ready to go. The pizza wasn’t cut properly and we almost didn’t get out soda if we didn’t say it was missing when the lady delivered our pizza. She was nice! Wanted to note that. I get that things happen but Waiting this long is ridiculous. 🙁 especially if you’re paying for delivery. We also ordered the pizza to be done regularly but it was definitely cooked well done because the crust was very very crispy.
… moreMatthew Powers
Our pizza took about an hour and fifteen minutes to get delivered. We called the store and the manager said he was down to one driver so we were patient. I could tell that they had to throw the pizza back in the oven to heat it up because we had to recut the slices and it was a bit toasted. The pizza was okay but exactly that… just okay. The driver forgot to give us our two liter and I had to ask for it before they drove off. I’ll give this location another chance in the future but my first impression is not good.
… moreJustin Phelps
After giving this papa Johns many chances over the years. Your odds of getting a good quality pizza are about as good as the hard rock betting app. Sometimes you win but many times you lose. As someone who has worked in a pizza establishment for 5+ years, I know a good/bad pizza when see one/taste one. I think the main issue is that they pre-stretch the dough and leave it on the pizza screens on standby waiting for orders. The problem with this tactic is the pizza is usually crunch on the bottom and crust like a cracker while being fluffy inside like a pizza should be. Also sometimes the dough doesn’t rise as much in the oven giving it that fluffy papa John’s taste. Instead it’s a weird mix between a new York style thin crust pizza and a papa Johns style pizza having a crispy undercarriage like a thin crust. Moral of the story is you can tell night and day difference when you get a pizza that’s just had the dough stretched for your order vs them taking a pre-stretched dough that’s been sitting on the stand by waiting for an order. Im honestly about to start driving to a farther location so I can get the consistency and taste that I expect when ordering a papa johns pizza
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