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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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At Papa Johns Pizza in Gainesville, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Gainesville pizza for any occasion. Call us for pizza delivery in Gainesville or stop by 1710 SW 13TH STREET for carryout to order the best pizza in Gainesville, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 1710 SW 13th St, Gainesville, FL 32608
Phone: (352) 376-7272
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
LaTrina Hicks
My husband picked up 2 pizzas on Monday, one supreme and the other with sausage and pepperoni. After my third bite I found a long reddish colored hair. I threw mine away. My Son ate a slice of the other pizza and he also had a hair baked into his pizza. I called the store and requested to speak to a manager or supervisor. I was told by the gentleman on the phone that he was the supervisor. I explained the issue, and instantly he went on the defensive stating that there were only guys with short hair that worked that day. I then asked if the staff were required to wear hairnets to which he replied no. I asked the name of the manager and was told that they are unable to give out there names. I then asked for the number to their cooperate office, and was told that he does not have the number. I Googled the number to the cooperate office. I called and the automated message only gave the option to post a message on the website. But the website requires that I have the information from the receipt, which I no longer have. I really liked Papa John’s up to this point. I will NEVER spend another dime there.
… moreAquaSoulHomeGiftShop (AquaSoul Home Decor)
We always order from Papa John’s. It’s not often that they forget something. However on Feb 5th, I ordered a large stuff crust works pizza, papa bowl, and brownie. The pizza had almost no sauce, no cheese in crust, and below toppings was doughy. The brownie wasn’t done, and the Papa Bowl was just Pizza Toppings with very little sauce also. We went and spoke with the manager working today and was recommended to post this review for the franchise owner to see. The store manager has my number for a call ot text back resolution.
… moreRobyne Williams
Ordered a pizza selected well done and they sent out a pizza totally burnt. The employees should be ashamed of themselves for sending out a pizza like that. They wouldn’t serve it to their families or friends. Where’s the integrity of this franchise from the cook to the person who boxed the order it ridiculous.
… moreSkylar Hopkins
Awful service. Do not order from here. Took 2 hours and 10 minutes to get our delivery (three items). Once it finally showed up, we were missing a pizza. Took another 35 minutes for the missing pizza to show up. Ridiculous.
… moreSarah Beatriz
Blonde girl is super nice and helpful/professional! So is the rest of the staff working the front on: 02/26/2024 at evening time: drove from miami to buy a car in Gainesville so, had to stop for food. Thanks for great pizza and great service.
… moreFaith Hundley
This is the most helpful, accommodating restaurant staff I’ve ever encountered. I was picking up a large order for a UF business club, and one of my officers accidentally placed the order for the day before; the Papa John’s staff was so understanding and they promptly remade our order without charging us a second time. I am not saying this so people will abuse their generosity, but I just wanted to recognize quality service. Will be returning to this location again. The food was also 10/10.
… moreJames Beckham
This Papa Johns location never does me wrong. They are always friendly, quick and has a clean kitchen. My only complaint would be the call center Papa John uses is horrible. They can never understand me and always ask me to repeat myself. They always keep pushing/offering other items to sell you, and the call always takes 10 mins longer than it should. You’re better off just ordering online or walking into the store and order. Always ready in under 15 mins.
… moreBrett Heath
My roommate ordered pizza on the phone and the customer-service was beyond terrible. The employee who took the order was very rude and helpful. Our order was simple. But we heard her mutter “oh my god” in exasperation during the call as if we were being difficult or unreasonable. My roommate was very nice and understanding throughout the interaction despite it all. It was a bad enough experience to effect our mood. The next time we need pizza we’ll either go out of our way to a different Papa John’s or just find an alternative. Please do better.
Edited: Our order almost a full hour after we were told it would be delivered. It would’ve been fine to just have been told it would be a while of a wait but we made plans based on the estimate we were given and were disappointed and inconvenienced by the lack of communication/false ETA.
… moreEdited: Our order almost a full hour after we were told it would be delivered. It would’ve been fine to just have been told it would be a while of a wait but we made plans based on the estimate we were given and were disappointed and inconvenienced by the lack of communication/false ETA.
Hannah Riddlespur
Ted had great customer service he was so helpful and kind I will definitely return
… moreWilden Sanchez
Worst management that you can encounter. If this is how the management is, then think about how the rest of the store might be. Okay so I ordered a pizza from the Papa Johns App on my phone and apparently this location had some delivery personnel issues and they ended up delivering my order by utilizing Door Dash. When I placed the order I chose cash for my form of payment. A couple of minutes after, someone calls me from the store and tells me that I need to pay with a card because one delivery person went earlier to that same address and had some issues. I went ahead and paid with my card. So the delivery person arrived at a wrong location and sent me a text saying “here”. I am out and do not see anybody. Then I received a call from Door Dash customer service telling me that they had the driver on the other line and that they were going to do a 3 way I guess so that we can try to find out each other. The delivery person or the Dasher (this is how they are called) did not even let me talk when she was already yelling and insulting me on the phone. While this was happening the Door Dash customer service was still on the phone and heard everything that the dasher said. The dasher finally found me and gave me the pizza and continue to yell and insult me. Okay so this is when the interesting part comes up: I called the store and I asked for the manager (Brandon) which said that I needed to contact Door Dash to file the complaint. I explained this manager that I did not place my order through Door Dash and that I had not done any business with Door Dash and that I did not need to contact a 3rd company that THEY decided to use. He said that was their process. I asked the manager for his last name and in a very disrespectful manner he said he was not going to give me his last name. He then starts talking about his delivery person been robed earlier which that of course was not my fault or even my problem ( I did not say that to him). All of the sudden the manager of this Papa Johns store started yelling and insulting me, saying that I was making him waste his time and again yelling. He even hung up the phone on me. Of course, I did call Corporate immediately and file a report which I plan to invest my time the same way I took to report it here and follow up. This is just an unacceptable behavior from someone that calls himself a manager. I am paying my money to receive a service and not this type of treatment. I do not want a refund from this issue but I just want this manager to learn to be one and give a lesson to him to try to respect other customers or resign from that job or sell the business if it belongs to him. The manager hung up the phone on me but he will not be able to shut down my voice as a customer.
… more