Sara Hester
Ordered a delivery tonight with five items. Only four of my items showed up. They were left outside on the front stoop of my apartment building. No contact was made nor did they try to call me, knock on the door or anything. Last I knew it was Papa John’s policy to not leave an order that they should always contact someone. I called the store immediately upon realizing that I was missing an item spoke to someone, he puts me on hold, lets me know that my missing item is gonna be sent out and while I was on hold, I was unboxing the rest of the items and realized that my papa bowl was made incorrectly. He puts me on hold. Comes back to tell me that my papa bowl didn’t show up on their side that I wanted Canadian bacon and that’s why it was incorrect. Mind you I’m looking at the box with the label that says how it should’ve been. He stated that I would now need to talk to the manager. Manager says that she personally made my papa bowl and she knows that it was correct even though what is sitting in front of me was not correct. (Photos attached) So she lets me know after essentially calling me a liar that she’s going to resend out my papa bowl “if I would like that” I said uh ya absolutely I would because I paid for it. Yet it is now two hours. My papa bowl replacement has been delivered by a gentleman who made a “nasty smell sound” as he walked in my apartment hallway (my neighbor has a dog and it’s wet out, so naturally lol) I guess not realizing that I was standing in the hallway. My original item that I was missing, which was cheese sticks have still not shown up. You will not get any more of my business and I will be contacting corporate tomorrow. We don’t eat out super often and when we do it’s most likely Papa John’s. Now I’m scrambling to feeds kids at 8pm after we waited and waited for their item (the cheese sticks) to show up! Never again! Service just keeps getting worse and worse everywhere!
Update: got a call at 9pm, 45 mins or so after posting this review from manager “Tess”? & THREE HOURS after my order was placed. Transcription attached, sorta, it missed the part where she asks if I still want it delivered or if not she will add to my account that I can get a “free” cheese stick….something I ALREADY paid for but never received!
Another update: I was contacted directly by the operations manager Devin. He was very apologetic and has refunded my purchase. Today is my Birthday and I really want pizza, so we may try again, will update later with hopefully a successful delivery!
… moreMt Surplus
It’s been a really long time since we have gotten Papa John’s. The reason for that is their absolutely ridiculous delivery charge. But yesterday my wife called and order in on my way home for me to pick up. Just a medium pizza and a papadia. I don’t know what has happened to Papa John’s but this was absolutely the worst pizza I’ve had in a really really long time. Barely any cheese, barely any toppings. Ordered pepperoni and bacon. Didn’t even see a single piece of bacon very little pepperonis. It was super dry. The cheese only went up to about 2 inches before the crust. The taste was abysmal. All of a sudden you realize we haven’t missed a single thing in the last couple years. Absolutely an awful Pizza. I threw away exactly half of the pizza it was so bad. I remember the old days when the pizza looked like it does on tv. This pizza was an absolute embarrassment to Papa John’s!!!!!
… moreHunter Sunderman
Got there on time like instructed then I was informed that they have given my 3 large pizzas away and there was no apologies given from them and I ended up needed to buy some drinks too as well and they didn’t even offer a discount or even for free for the mess up. I guess Domino’s is the only place that takes care of you and offers you deals and items for free when it’s their fault. Then we get all the pizzas here and they are all under cooked and not even sliced or cut. Don’t bother trying to contact a manager cause they’ll just leave you on hold for 15 minutes. Just save your money and Dominos is only just around the corner from their and Napoli’s is only 10 minutes away. .
… moreStephanie Seabolt
Went and order pizza for my 8 yr old little girl birthday party to be delivered came in on a friday to pay for the order then on sunday i met them half way of where her party was and the driver had to reach out to confirm i had paid but they wouldn’t answer her when I called they answered so I could help the driver out. They was like who took your order i was like your manger did and then you hear him in back ground saying I don’t know what she is talking about. My business will be going somewhere else if that is how you treat a paying customer
… moreDaniela Soto
I had ordered my pizzas online and they had notified me they were done with them 10 mins early and when I got there a nice young lady quickly gave them to me as soon as I gave her my order name and I was out and the food was tasty yum
… moreKimberly Cooper
My online order was ready on time and the pizza was hot and fresh. You should definitely choose this location. 100 A rating.
… morechampagne anderson
I had seen a ad in the news paper I was shocked to see that a pizza place had ome Twix type bread desserts something I was curious so I walked in and got me some…had to get a stuff crust pizza too…
… moreJustin Colley
Tonight was my last attempt to support this location. I’m not a hard person to please, but I can honestly say that I’ve never had a good experience dealing with this particular store. I don’t know if it’s poor management, or if their employee turn around is too quick to develop good customer service skills.
I wish them the best.
… moreJosh Harrington
Extra large pizza with extra pepperoni, extra cheese. Looks like a 5 year old made it. The pepperoni looks like it was just thrown on the pizza. Some slices got 7+ pieces, while others got less than 4.
… moreBrad
I got two pizzas tonight, and one of them had a beard hair baked into the cheese. It was either a beard hair, or half eyelash But it was definitely in the cheese, would not scrape off……….
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