ewhidbee bundage
On Tuesday October 1, 2024. I order the back to school special 9.99 one topping pizza. The first pizza was a cheese pizza, extra sauce light cheese. The second pizza was half black olives and half chicken. My daughter ate the cheese pizza and woke up with a stomach ache and throwing up the next morning. I ate a slice of the chicken and a slice of the black olive. The next day, my OTHER daughter warmed up 2 slices of the chicken side of the pizza only to find a freakin FLY baked into the pizza. Omg……..I called the store location(dallas nebo) ask to speak with a manager. I ended up talking to a team leader, whom I thought was the manager. Explained to her what my daughter found in her pizza the next night after warming a slice up to eat! As u can see in the photo, that the fly was literally baked into cheese. She proceed to say, we can NOT give you a free pizza or money back because it was not reported the same day!!!. WHAT???? I explain to her from the very beginning that. I’m not reporting this for a free pizza or money back! She felt like she had to consistently reiterate that!! I keep reiterating that I don’t want anything free!!!, I just wanted to make them aware about the fly my daughter found in the pizza that was sold to me the night before. I ask for the owner of that particular franchise and was given the name Troy Tucker which she was hesitant to give me. Of course, she had no information to give me to get in contact with him. I then ask for a general manager information, she gave me the name Alessa. Who knows. It could be false information. But after all that, beware of this location. They WILL NEVER EVER GET MY BUSINESS AGAIN!!! No wonder they get a 3.4 in reviews!!!! Oh yeah I forgot, the team leader did inform me that pest control came today(the day after the fly was in the pizza) So she knows that have a insect problem!!! Smh…..shame on them.
It nice know that reviews are read and taken seriously. My review was read by Troy (the owner) and he personally called me. He listened to my concerns and went above and beyond to make things right. That is someone’s who care about his customers!!!! On that note, I will probably give Papa John’s another try in the near future. Thank you Troy for caring.
… moreKendall Taylor
My friend ordered pizza from Papa John’s, and when we came to pick it up, the employees were extremely friendly and excellent at their jobs. The food was also very fresh and delicious as always.
… moreAdam Badgero
We went in Sunday afternoon to pick up pizza after church
My 4 year old was having a bit of a problem and Caren stepped in and was so kind and welcoming and she made everything so much better for my boy
Papa John’s is very lucky to have someone like her working and making us feel like we mattered and could be helped with more than just pizza
… moreBigGerman
Ordered a bunch of random stuff with 2 pizzas for lunch. 60$ feeding 6 with leftovers. Food was great. Pickup is way cheaper
… moreCarson Hay
Super nice customer service and it did not take long to get our food. Austin was also very nice!
… moreDonna Pittman
Went to order dinner and the lady actually was able to get me 3 large pizza for less money than the 3 medium that I wanted. Great service and 10 minutes is really 10 minutes there!
… moreGG Prints And Design
Ordered some chicken Alfredo pasta and I thought I’d be getting a decent portion. But this is what I got. I ended up having to add my own ingredients to it to make it edible. More onions and mushrooms than there was chicken.
… moreRo Boh
Good Pizza! Nothing too crazy about the food but the service is amazing! Lovely driver James helped me receive my food! He’s such a kind and responsible young man, it’s good to see that the younger generation knows manners! Great service will definitely order again!
… moreTiffany Mills
The guy with long hair and glasses is the sweetest funniest most generous guy I’ve ever met (that works here) he didn’t have to come to our car but he did!!
… moreJevon Bell-Waller
This pizza was disappointing. Tasted like cardboard and got us sick literally. We have food poisoning from papa John’s. Both my wife and I have been releasing from both ends in a way that is not natural. I will not ever buy food from here again. And it’s a million workers back there so they’re definitely pushing those pizzas out so fast ain’t no way they’re all being sanitary. I’m really beside myself with this situation.
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