Talon Fury
Guys the store owner can be in trouble for being extremely rude for not going by Papa John’s standards. So they will send somebody there if you call the corporate office give them the store number tell them . Keep calling make complaints. They’ll call that 10 times or more if the owner does not pick up. They will be a breach of contract and highly possible shut down that Papa John’s. If the attitude is the nastiest damn thing on the other side of the counter in Mount Olive, I suggest keep calling corporate look up store number on the building or your smartphone.
… moreMichael Gondek
The last 2 times we have ordered Papa John’s from this store it’s been a nightmare. The first one, we waited for well over an hour for, just to call them and be told “we don’t have drivers” why did you wait an hour to tell us that?! No answer. We had them refund the total cost and had to find something else on the fly at 10pm thanks to the lack of communication.
This last and most recent delivery…..Maybe the got someone new working the dough but, all the crust was wrong. Original is supposed to be thick and puffy, we got thin and delaptated. The bottom of the pizza was also way too thin, we didn’t order NY style pizza here. Then the delivery part was a mess. The driver didn’t speak a lick of English, drove by the house twice with my wife out there trying to flag him down, he called her and she had to guide him in cause he couldn’t see all that good. I understand that some drivers especially new drivers, take some time to get used to some areas, I’m not saying he should have known better exactly, but he should have called the minute he couldn’t locate it without help.
My wife and I refuse to order here anymore. I don’t what all they’ve changed, but it isn’t for the better. Sad. We have been ordering here for close to 10 years and only lately have there EVER BEEN any issues. Not sure if it’s management or what, but this place has gone down hill.
… moreSpikePapp
Stood in the store for over 20 minutes. Only one person back there with 5 other people waiting and didn’t even talk to us once. Spent more time folding boxes and texting on the phone than cooking. The order ended up being over 30 minutes later than promised.
… moreRobert Whatley
Order was incorrect. Ordered bacon cheese sticks and got cheese sticks with a smattering of bacon fat. Nothing even close to what is advertised. Called to address incorrect order and was told that I had to pay for it. Crappy customer service and dishonest service. Supposed manager was lying to me about order. Do not recommend this company. If the owner actually cares about customer service then he should contact me. Doubt he will
… moreTeresa B
I called to place an order this morning, a person answered and asked me to hold for a second. Approximately 20 mins later, I arrived at the location still on hold. When I walked in, I said I’m still on hold. She said we have an automated ordering system and I transferred you to that. No apologies, nothing! She was rude and unprofessional! I placed my order and while digging for change in my purse she acted like I was wasting her time. I asked how long and she said 20 minutes which isn’t unreasonable but I just spend that on hold. I waiting in my car because it felt unwelcoming in the store. The pizza was okay but in my opinion not in line with Papa John’s standards. I frequent this location, the food is good for the price but unfortunately poor staff and poor management has made me reconsider my options!
… moreStacey Plyler
So when you order delivery at this location, it is delivered via doordash which is fine, we have done so several times at this location. This past Tuesday we ordered delivery, 45 mins later I recieved a notification that the order had been delivered, we go look, pizza is nowhere to be found. I call the location and explain the issue and I’m told the pizza is still there and I can come pick it up if I want. At that point I asked to speak to the manager and was informed that that was who I was speaking with. I asked her how we could resolve this situation so we could both be happy, she put me on hold for 10 mins so eventuallyi hung up. I call back and ask to speak to the manager and now a gentleman is on the phone and stumbles through telling me he was a manager. I again go over the situation and he also tells me that I can come pick up the order, mind you I’ve paid the delivery fee and tip. I inform him that what would be best is for them to remake our pizzas that are dying in the window and we would come get the pizza but I wanted some sort of compensation for the trouble. He informs me he has only been working there 2 months and doesn’t know what to do. He ask to put me on hold but doesn’t actually press hold so I can hear him and the other manager talking crap about me and the situation. The female finally returns to the phone and starts off with an attitude saying there’s nothing she can do. At this point im furious, I cut her off and say that what I want is them to remake the pizza, my husband would come get it and that I would like some sort of refund or something for all of this. She says fine and hangs up. My husband goes and gets a pizza and ask to see the receipt for the transaction, they tell him there isn’t one, so he assumes they voided it all. Wrong, so I call corporate and tell them the issues. They told me that the store owner would reach out to me within 24-48 hrs but I still haven’t heard a word. So if you are the store owner and reading this…..I’m waiting on that call. The food at this location is extremely good but the service is absolutely ridiculous!!!
… moreRandy Lassiter
OMG I tried the new spicy garlic stuffed crust pizza tonight disgusting and yuck . Its swimming in so grease and oil its super soggy and not really worth eating. I will definitely not be getting this crust style again I will stick to original.
When I went in to pick it there was only one person in there in which I had to wait like 5 mins for them to get off the phone and up from the desk just to hand me my soggy mess. Now that I am home I tried calling twice and the phone continuously justs rings with no answer. They normally do ok but they are way off tonight.
… moregabriela
sent extremely burnt pizza. not sure if they were just trying to rush it but probably so as it was closing. it’s either burnt or undercooked
… moreMaurice Harrington
I got a large pizza for $5. It was hot and delicious. Great friendly,fast service!
… moreLady Vey
Ms. Desiree took our order, (also made our pizza) and was awesome! She was super kind and personable, and my 6 year old really took to her! She treated him like a little adult and made him feel like his opinion (on pizza toppings) really mattered. ☺️ She even brought our pizza out to us (we were sitting in our car) when it was ready!! Totally unexpected! I don’t remember the last time we’ve had such great service, ESPECIALLY not from a to-go pizza place. She deserves a raise!!
Thank you Ms. Desiree!
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