Noemi Crespo Rice
I’ve been ordering at this location for the past few weeks pretty regularly – both pickup and delivery…. My daughter has fallen in love with Papa Johns pizza. I love that they cater to her individual needs and we are able to order her pizza without cheese, and it is consistently tasty. She loves it. Always a treat. Staff are always very friendly. Today, I mixed up instructions on my online order and they fixed it right away. kids also loved the Oreo bites
… moreRenita Upshur
Ordered delivery to enjoy pizza while watching the Mike Tyson and Jake Paul fight. Pizza arrived and disappointment just is not strong enough of a word. Ordered 2 medium pizzas and cheese sticks. The crust on everything was so THIN. The order was “original crust”. It should have been fluffy and delicious. Instead it was thin, crispy and burnt. It tasted like cardboard. We called the store, no answer. Called the call line and told them of the issues and that we could not get through. They were able to try some other numbers and were able to get us connected. I asked for a manager and was denied. A young employee, about 17 years old, answered the phone. This was confirmed when I later had to go to the store in person. I described the issues with the dough. I was not reassured that it was just a bad batch of dough BUT I was offered a remake of the meal for free. I thought that meant the second creation would be improved. I drove up to the store to collect the newly made pizzas. They were worse! I was able to speak to the kid I spoke to on the phone. When I asked him what was wrong with the dough, he couldn’t explain. I saw an older gentleman in the back, I asked the kid if that was the manager. He said yes and got him. When I spoke with him, he just had excuse on top of excuse to explain why the dough looked the way it did. He finally admitted that the dough just came out of the freezer and had not had enough time up thaw and rise. So when fired, the crust just stays flat. I did not want another set of terrible pizza, so I asked if I could have the refund. He said his system won’t let him since they processed the “guarantee” function in the system. Funny because the guarantee was never fulfilled. So, in the end we were forced to take the pizzas and the manager gave his personal phone number for us to call in order to get free pizzas. Such a flimsy resolution. I have attached video to show all 4 pizzas. I’m flabbergasted and feel conned out of what is usually a great pizza experience. The problem solving and customer service is just not at the level I appreciated.
… moreSean Commodore
The service here is excellent, but the original style pizza? Not so much. I say that because the crust is thin. Of all the years I’ve been eating papa johns I’ve never consistently had the crust thin like this and its nasty after you reheat it. The crust/pizza is usually puffy or doughy, this ish is thinner than a digiorno pizza. I tried to give this papa johns spot a lot of chances but I’m good now.
… moreStephanie Chlebus
This play does right by you. The website didn’t work and the company on the phone basically told me it was my error the fifty percent coupon didn’t work. You have to click 50 percent off each pizza. Give me a break. I mentioned the issue upon picking up the pizza and they helped out. Always have nice people at pick up.
… moreMister V
This place scammed me. Took my money and never delivered the food. I called for over 30 minutes and no one picked up. I’m reporting this location for terrible service, taking money, and not fulfilling their part. If they can’t a simple task, then they need to close shop.
… moreJoel Segovia
Always make the pizzas pretty quickly if you order in store. Ordering is easy. Don’t order later at night because they don’t answer the phone. Also, the place is a 3 minute drive from my home. I recently ordered delivery but was disappointed because it took more than 45 minutes for the food to arrive. This location only offers take out.
… moreErnest
My favorite pizza is just with sausage. I order medium just for myself. Quality ingredients. Five star rating. 3 times in a row. Very good A+
… moreMahad Islam
This is second time it was less than quarter mile from delivery locations. They never pick customers call and the manager was rude. Papa John please close this location. My pizza and wings was very cold and they will not pick my calls to accommodate anything.
… moreJessika Dymond
I am severely allergic to pineapples. I ordered my pizza with no pineapples and one piece very clearly had pineapple. This is terrifying. This is unacceptable. Especially at a place where people can order to fit their own wants and needs.
… moreKyle Park
They’ll get the order wrong and they will argue with you in a hostile manner over the phone. Avoid this location at all cost. I ordered a peperoni and pineapple for a pick up. You can see on the box label that peperoni is mentioned.(Photo attached) I got home and realized there’s only pineapple on my pizza, no peperoni.
Gave the manager a call. He starts to argue with me that on their system, there’s only pineapple. I told him that peperoni is mentioned in my box order label and I ordered a 2 large 2 topping with a coupon. The manager starts to get aggressive and hostile. Even told me “the store was too busy and peperoni mentioned on the box label might have been a mix up.” I asked him, “If you guys make that kind of mistake, don’t you think it’s possible you guys forgot to put peperoni on my pizza?” He became even more hostile.
Just never order from this location. They will get the order wrong and blame you when you call out their mistakes. This is one of the worst pizza ordering experience I had in decades.
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