Rachel Carroll M.A. LMHC
I ordered multiple pizzas for my office and The GM Matthew in Sudbury personally handed us our pizza- amazing customer service! And would you look at this pepperoni pizza?! This was managed with care and precision. All over coverage. Papa ginos is the best pizza of all time but today’s has been far superior to all the rest. Thank you Matthew and Sudbury Papa’s!!
… moreRita Chaousis
the pizza was fresh & hot! The french fries are second to none. I would be remiss if i didn’t mention the exemplary customer service from the welcome to entering to the walk out the door we were checked on & made sure we were happy with everything. Way to go sudbury papa gino’s!! keep u the awesome job.
… morelorrine restuccia
Ordered an extra large, extra crispy, sausage and mushroom pizza when it finally arrived at my door it looked like the pizza was dropped. It was soggy did not have a very good taste to it. It’s not the Papa Ginos that I remember the sausage and mushrooms were put on very sparingly And I spent over $40 for the pizza and delivery. Not satisfied at all I’ll rethink my new pizza place
… moreGeoffrey Ogonosky
Food was good, pizza was a little undercooked, but not too bad. Service was awesome, friendly staff and quick service. Restaurant was looking old 10 years ago, so I ate in my car (it was more comfortable).
Quick side note: I’ve been a Papa Gino’s fans for 40 years. I love your pizza, ate there twice a week easy. But you closed too many of the best restaurants, and now you’re too far away.
… moreAndrew Davis
I have been eating here for decades. Like everyone, I love pizza, and I consider myself a pizza connoisseur. This pizza is actually great. It is a little thicker than strictly classic NYC style. The crust is a bit more robust. It’s hard on the outside, and has a nice texture and crunch to it. But not too hard. The cheese is great, not too greasy. But it’s the sauce that is so wonderful. Tastes like fresh tomatoes, with a touch of olive oil. Sweet but not too sweet. Pro tip: ask them to cook it a little extra, so the crust is browned and crispy, but not well done. And what’s wonderful is their subs and other items, hot dogs in particular (!) are wonderful too. This is fantastic food. And this location (Sudbury) is always clean, easy to park, quiet, with a very friendly staff; this is a really nice dining experience.
… moreCayla Luongo
The food is always great, hot and ready on time regardless of picking up or delivery. All the employees treat their customers with respect and kindness. Matt the manager is very helpful and runs the store impeccably. I’ve never had an issue with service or my orders at this location. I cannot recommend this papa Gino’s enough. Go see Matt for a great experience. Clean environment which is important! My go to location.
… moreKate Oleson
I came in with a weird request after having gone to several places! Sam and Rachel were more than accommodating, and so kind, friendly and helpful! Thank you! I am so appreciative for your kindness (and delicious food!)
… moreEthan Holey
this place has an advertently I hope been incredibly rude to my friend and I we placed an order for takeout and we knew we were a little bit early so we were OK with a little bit of weight and I have years of experience in hospitality and customer service to know that when someone shows up early, it’s OK you just tell them. Oh unfortunately your order is not ready yet. It’s going to be a little bit not well. You do know that you’re not supposed to come in for an hour. It’s we’re not this time it’s for an hour from now. The weight staff in the help at the counter. The little Asian boy were incredibly rude and nasty to eye in my other companions going to the Papa Gino’s in Sudbury, and this behavior is just quite frankly unacceptable for the training that should be done for culinary in hospitality. Quite frankly I truly do hope that we caught them on a bad day and this is not how they treat the customers without manager supervision around you know quite frankly, I could get this place investigated by all of the boards. I have the connections quite frankly so I highly recommend that you stay on your top time if you want to get your food from here or else you are going to get incredibly rudely talking to by the help here they don’t even deserve to be called workers quite frankly, they should be getting their bills affected immediately. They should be fired for how they spoke to us. I don’t know if I’ll ever want to return to this location. Papa Gino’s has been a staple in my life for close to 20 years now and I can’t even fathom the thought that this one experience might ruin it for all of eternity. I was looking forward to the mouth, watering garlic sticks, and the pop platter for my dinner after a very long shift, but the incredibly rude behavior from the help here quite frankly makes me not as excited anymore in it maybe actually points out to me that we have food at home that quite frankly don’t need to go out. It’s just appalling to me that the lack thereof of customer service training for these customer help don’t know how to act it’s declaring the franchise, but the food is very good and I cannot help, but say the garlic sticks are salivating my mouth.
… moreTrip City
What else can I say besides golly oh my! This pizza was amazing. The flavors were dacing on my tongue. I have never tasted such an exquisite pie before.
… moreLéo Cruz
Was such an awesome experience coming back to Papa Gino’s. The food was just as good (if not better) than I remember and the manager on-shift was so nice and helpful. The store was very clean and the atmosphere was very fun (thanks to the rambunctious kids soccer team). I Will definitely be coming back!
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