Panera Bread

  2.8 – 47 reviews   • Cafe

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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Panera Bread 78236

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Reviews

Molly Boyer
I had a catering order for a 0630-0645 pick-up that I had placed 24 hours in advance- bagels, pastries, coffee. Nothing complicated. I arrived at 0630. Olivia was working at the front of the counter packing up scones, but did not acknowledge me and walked away, so I sat to wait. Multiple employees came back and forth to the pick up area working other orders, and other customers came and went with their pick up orders. I tried calling the restaurant number 5x from inside the restaurant, half thinking this would be funny if they answered and I said, hey I’m sitting in your restaurant waiting for my pre-order for 20 minutes, but the number is invalid. No one was working the front counter during this time Finally, after 25 minutes, I told an employee I was waiting for a catering order – her face registered surprise, but no apology or response was received that they would check and start working on it right away. After another 10 minutes, it became apparent that they were working on it, but this was not communicated to me. Once the order was completed, I had to ask for additional items to fulfill the order, like the cream cheese, utensils, plates, etc, that are advertised as being included with a catering order. I was offered an apology and the reason that the coffee maker was having issues, but it was fairly apparent that they had no idea about the order. The entire process took me 45 minutes to complete for an order placed 24 hours in advance.
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Brent Garrow
Hadn’t had a bagel in several years. They seemed a little smaller. The cinnamon crunch didn’t seem to have as much “crunch” as to what we remembered. The mocha latte was very good. Nobody was at the register so had to order from the kiosk which I did not like (why I marked service as a 3). The staff did aeem friendly.
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CM
I’ve eaten here at least five times. I think the salad and soup is great. My wife likes one of the sandwiches. I haven’t experienced a long wait, like so many others have mentioned. Hopefully they survive because it’s nice to have options to choose from. I seriously love tacos, but sometimes I crave something a little different.
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Morgan
Literally was made fun of in the drive thru due to my name? Been here a few times and the attitudes of the employees are trash.
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Bethany Bull
My husband and I have gone here a few times since open. Last time we went, we ordered a soup and a drink at the window after sitting at the speaker for 10 minutes, and then waited in the drive thru for a total of 45 minutes for our food. Unfortunately, I had about 5 noodles and 2 pieces of chicken in my soup.

Today, I ordered lunch online. Yes, it was during a lunch rush but I waited just under an hour for my food to be ready. I ended up going home and waiting for them to send me a message to go back and pick up my food (we live on base).

I feel like the service continues to decline every time I’ve been. I understand they’re new, but they need to work out the kinks and hire better staff. For the price of the food, I expect more.
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Ben Fatherree
Been here 10+ times. Food is great, drinks are good, very clean, employees are friendly. No reason this should have so many 1 star reviews. Only complaint is the drive thru doesn’t work if your vehicle is lifted or high riding like a truck. The owner should fix this immediately. It is not the employees fault.
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Eliot
I’ve been here multiple times and every time had exemplary service, even when we had a large party come in for lunch. They have fantastic communication when they’re temporarily out of something, and get everything out quickly! The food is always delicious, and the drinks are perfect.
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Mariah McCarty
The drive-thru (4 cars) here takes a solid 30 minutes the three times i’ve been there…like there’s exactly one employee juggling everything inside. Hands-down the slowest service I’ve ever seen.
I’ve started bringing coffee and a podcast just to survive the wait. At this point, it’s less “fast food” and more “mandatory mindfulness retreat.” They should install hammocks in the line.
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Devin Torres
8:20 AM already out of cinnamon crunch bagels said I would wait so it would take 2 to 3 hours to make said can I just get a plain bagel? Also add a plain bagels I don’t understand. It is Friday at 8:20. How could you possibly be out of all the bagels?
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Lauren DuPree
We sat in the drive-thru line unable to move forward or backward for close to an hour. When we finally were able to move, we went inside and they stated they were backed up with online orders and the wait would be close to an hour, however, there should be a sign or a person in the drive-thru letting people know that at a minimum.
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