Elie Rod Bell
Walked in mid morning to a light crowd. We were welcomed by an elderly man behind the counter. Ordered our food and went to sit down. Noticed many tables were dirty, had crumbs all over even on the floor and needed to be wiped down. Went to use the restrooms and they needed a bit of tidying up. There was toilet paper all on the floor. Not very impressed. An older lady brought our food. But my almond croissant was missing. She claimed I didn’t order one. I had to pull out my receipt and show it to her. Annoyance. She took some time to get it to me. The food was good. Gave it 5 stars. You can usually count on good food here. It’s why we stopped in our road trip home. The service was good except for the attitude of the lady. And the atmosphere was one of lack of cleanliness. Therefore, only 3 stars. We expect better from a Panera!
… moreDarlene Susann
Best service hands down, Nathan did an excellent job in the drive-thru. It was my first time and he recommended some great soups. Like the risotto soup, but I chose the Broccoli cheddar… Best decision ever… Thanks for the great service. Sincerely Darlene
… moreElle A
I stopped going to panera 2 years ago after a bad experience. Today I tried giving the location another chance. First, when I pulled up to the drive thru, I asked if I could have a moment to review the menu. The lady running the drive thru made it obvious it perturbed her and begin rushing me along. After placing my order I pulled up to the window and paid. The person running the drive thru Brianna switched places with another employee. I waited approximately 5min and when the new employee went to bring me my food she dropped the bag. She opened the window and said only one sandwich fell out of the wrapper so we will remake it. I asked if my whole order could be remade. Unfortunately all I could see was my food was dropped on the floor and I didn’t feel comfortable eating anything from off the floor. The girl walked off and got Brianna. Brianna asked me what the problem was. I explained what had happened and she told me she wasn’t going to remake the whole order but would remake the 1 sandwich. I at this point asked for a refund. Brianna continued and told me she wasn’t going to refund my money but would remake the 1 sandwich. At this point I loss it and let her know that I paid for the food and she was not going to dictate what I eat from off the floor. She finally refunded the money. This whole encounter reminded me why I dont eat at panera bread. Hire individuals who have better attitudes and never tell a customer food you dropped can not be remade. I would suggest Jason deli or McAlister’s for a better experience.
… moreRíain Garcia
Very easy to see why every other establishment nearby is packed, and in here is dead.
Why is it so difficult to make a bagel with cream cheese and bacon? We do I need to sit in my car assembling this?
First time, won’t be back
Both coffees were also empty
Not sure the lady at the till knows what day it is
… moreSusan Williams
I came to Panera bread today because I really wanted some of their autumn squash soup, which is exceptionally delicious. I ordered the soup and sandwich combo and after I finished the soup I decided to order some to take home. I had eaten about two bites of my sandwich. I left my food sitting on the table and got up to go to the kiosk to order a soup to go. My table was within my line of sight so I thought it would be fine. But when I looked down to pay for the to-go order and looked back up, my food was gone from my table and the table was clean! I panicked because I had only started my sandwich and I had not eaten my baguette at all (which is one of the best parts of coming to Panera bread). So I ran to the kitchen calling, “Wait Wait someone took my food and I wasn’t done!” I guess I thought they’d actually give it back to me but of course they couldn’t do that. They calmed me down and said it’s no problem we’ll make you another sandwich and give you another baguette. They even gave me a bottle of water since that’s what I was drinking. They really went above and beyond to make sure I was happy! Plus the food is just delicious! Can’t recommend that autumn squash soup highly enough.
… moreJohnnie Roberts
Started when we ordered. Had big language barrier. For those who don’t understand she did not speak good English. We placed our orders one came out correct but I guess she didn’t understand No Tomatoes because they put extra on it. So now we are told the drink machine is broke. Tea was working. The restrooms were a total disaster. The floor was sticky before you went in and once inside I have been in port cans cleaner. The wife said the women’s was same way but they had toliet paper all over the floor. We will not be back dump. This store must follow the same rules as the Fairmont Parkway location because it is almost as bad.
… moreBianca Gonzales
Silvia took my order, but the interaction felt very robotic—honestly, a robot might’ve shown more personality. There was no “hello” or “welcome,” and even when I greeted her at the window, she didn’t respond. I ended up holding on to my card because she seemed so stuck in routine. She also didn’t ask if I needed pepper for my soup.
The food itself was okay, nothing special, but the customer service definitely needs improvement.
… moreDuaa Khan
I love their Asiago bagel with honey walnut cream cheese.
Their grilled cheese with tomato soup is great too.
I also liked their sandwiches and you can ask to get them without the meat. Their chipotle sauce is good too
… moreJosue Rivera
07/11/25
Location: Panera Bread – 155 El Dorado Blvd, Webster, TX 77598
Terrible experience and discriminatory treatment
I placed an order through the Panera app for in-store pickup, and when I arrived, my order was ready. However, one of the employees spoke to me with unacceptable rudeness, telling me that I “couldn’t take anything without asking him” and that “if I didn’t like it, I could leave.”
I tried to speak with the manager to explain the situation, but his response was even worse. He justified the employee’s attitude by saying that “there are people who come to steal orders” and added a completely inappropriate comment, implying that this happens with “people like you, Latinos.” That kind of comment is offensive, discriminatory, and totally unacceptable.
I have visited many other Panera stores and have always received friendly and professional service. At all other branches, you can pick up your order from the pickup locker without any problem, simply by verifying your name. This store, however, has poorly trained, rude, and disrespectful staff.
Hopefully, Panera’s management will investigate what happened, because with employees and managers like this, they are seriously damaging the brand’s image.
… moreKats Jimenez
I went in to place an order for pickup, I asked for a cinnamon roll and they charged me for it, only to forget it when giving me my order. I tried calling several times to no avail. Is this seriously how ya’ll treat customers? Hugely disappointing, it makes me not want to return.
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