Jennifer G
I’m rating poorly because when I brought up Panera bread (as a tourist in the area who is not familiar with it) it brought up this location that is INSIDE A HALL on LSU campus! Talk about inconvenient! Google tried to make me turn somewhere that wasn’t even a street and so I wasted time just getting to my food. Do not recommend this location unless you have a reason to be on the campus.
… moreAmirhossein Rahimi
Since it’s situated on campus, they don’t provide a dining area. Therefore, it’s only available for takeaway. However, they offer delicious items. By the way, their work hours differ from those of regular Panera stores.
… moreGavin Couch
I understand it’s a campus location but Jesus the baked goods are always stale whenever I come in. Prices are high as usual. Everything else is okay I guess. Service isn’t bad considering how busy they get.
… moreGerald
DONT order from this location on the weekends! Panera will be open but the PFT doors stay locked, even during normal pft and store hours. This makes it impossible to pick up your order unless someone from inside lets you in. Totally ridiculous, I wasted $30 just to get locked out and not even get my food.
… moreFe Tg
Placed an order at 10 in the morning. Had to wait over 1 hour for 2 half sandwiches. How ridiculous is it? Did they start by raising cattle on the farm?
… moreJude Guillmette
Only adding a second star because one of the workers was polite and quick about helping me once she realized there was an issue. I went there around 4:30 expecting it to be pretty empty before the 5pm rush. There was only 3 customers in the store, but one was at the register and two were at the kiosks. This wouldn’t be a problem if they had the other 4 kiosks working… I ended up ordering at the register after another customer came in before me. When I asked for a whole baguette (this is technically a bakery, mind you) and a drink I was told “I think we have those.” I got my drink almost immediately then waited almost 30 minutes as the customers before me were served and a few that came after me. This whole time they were over staffed (3 people in the front haphazardly labeling things and wiping counters that were already clean) and about 5 in the kitchen. A different employee finally asked what was wrong and checked on my order. She informed me they didn’t have any whole loaves because they had already been sliced. This could’ve been communicated to me in a minute or two if the original cashier checked. I asked for a refund and she informed me she would need to get her manager. The manager brought me 7 sliced baguette sections and told me one baguette is 6 pieces so she gave me an extra. I accepted, but in hindsight I wish I had declined and asked for a full refund after the fiasco I went through. This is far from the only issue I’ve had, but I keep coming back because there’s only two consistent food options in PFT and BEC. Even if you schedule an online order it frequently takes 10-20 minutes longer than scheduled. If they can’t keep up with scheduled orders they shouldn’t accept them. They run out of stuff all the time and the waiting area is entirely too small considering how long orders take. I’m not trying to be hard on the staff but I work in the food industry for minimum wage plus tips and I could practically work blindfolded and do a better job than some of these employees.
… moreAdaire Olivier
Before I start, I feel the need to mention that this has nothing to do with the actual service workers that were working in that particular Panera. This has everything to do with the corporate Panera.
It was very difficult to find a way to share my disappointment. There was no contact link in the normal website like any other company would have and I had to spend more time than I should have trying to find a way to email someone, and to no avail. This review will have to do and I hope it reaches someone higher up.
I am extremely disappointed in the new Panera menus that released on April 4th. Only 2 of the new releases had dietary friendly options. I know too many people, myself included that are vegetarian or pescetarian that cannot enjoy most of the releases. Additionally, flatbread pizzas were taken off, along with many salads. These, again were some of the only things on the menu that I could enjoy. There were signs leading up to April 4th around the Panera and through emails that advertised “new” and “enhanced” menu items, not an entirely new menu.
The pick 2 option is useless. You used to be able to get a few dollars off if you wanted a whole sandwich, and a cup of soup or half a salad. That would cost around $15. Now, you can only buy half sandwiches with another small item for the same price. Speaking from experience, half a sandwich and a soup is not filling, and for $15 I am better off going anywhere else.
However, this Panera is located in the engineering building of LSU’s campus, and any other fast food place–on campus or not–is at least a 10 minute walk. This and the new menu layout is literally targeting college students that are mostly already low on money AND time, forcing them to give in either to walk the distance or spend the money. Personally, I would like to see a different fast food restaurant here in the future and will be avoiding the chain until some change is implemented.
… moreAnn Madison Jones
I’ve ordered from Panera almost every school day for the past two years. Three weeks ago I was yelled at by an employee on two separate occasions – both of which I HAD paid for my drink and was filling it up at their fountain drink area. Even if I had been taking a drink without paying for it – why would yelling have been the solution?? I have cancelled my subscription and won’t be eating there ever again.
… moreEstyllla
I go here for my sip club membership and really don’t have any problems. I really recommend ordering in advance especially when school is in session because things are very busy and you may have to wait 30 minutes on an order especially if you get food because it’s so many people. They should really consider adding either another food spot in PFT or make Panera bigger with it being the only place for food in that building.
… moreMurad Zeynalli
There are so many issues with this store, but here are the two main ones:
1. The staff is insanely slow and incompetent. They couldn’t get my order ready in 45 minutes even though it’s supposed to be prepared within 10 minutes. They had the audacity to tell me to cancel my order just because they couldn’t handle a very simple order for lunch.
2. Everything is so overpriced, and I don’t know why anyone in their right mind would spend even a dime in this store. Anyway, it was my last time placing an order here.
… more