Tonyamy Carlton
Ordered 3 bagels. When we got them they were barely toasted and cold. Had to ask them to re-toast them. Butter that was given came out of the freezer it seemed. How are you to spread that on a bagel. So we asked the kitchen if they could butter them for us as you would think they would have butter back there for sandwich orders etc but we were pointed to a microwave to use. Well if they took a minute to think , the butter packets have foil on the top of them and can’t be put in the microwave so I needed a plate. I spent 5 min scraping hard blocks of butter out onto a plate to microwave them so that they were spreadable for the bagel. By the time I got done that, the bagels were cold. You have to ask yourself why on earth does a restaurant that serves people have a microwave for customers to use ?! As we were leaving my 10 yr old son pointed out the Panera commitment sign which states that they take pride in serving fresh great food to customers liking. If I would have had my phone I would have taken a photo and attached it. I think you need to rethink your vision statement.
… moreSteve Tong
This Panera has a friendly staff. The food was average and the dining room looked quite tired. Many booth seats have large rips in them. The restaurant can use a refresh of the dining area.
… moreTina Rohrbach
Was celebrating being cancer free, and the staff gave me an extra chocolate chip cookie fresh out of the oven to show support and celebrate with me. This is why I always go to the Harding Hwy in Lima location, they care about their customers.
… moreHenry Goldberg
Stopped here for lunch on a road trip. Food was ready quickly and was delicious. I got a combo with a BLT and Chicken Noodle Soup and they were both good.
… moreAnne G.
Chicken salad sandwich pick 2 was kind of pathetic, hardly any chicken salad in it. My husband got the chipotle chicken avo melt and it was good 4/5.
… moreDoug J.
Great food and breakfast. I can’t give them 5 stars as they did not have Hazelnut coffee available and their dark brew ran out before I could sit down and eat my breakfast.
… moreNicolas Barina
Walked in at 10:30am to buy a single bagel with cream cheese and there was a getleman buying some bakery goods. Megan the catering coordinator is telling her whole life story to this guy while im standing there waiting to buy my bagel. The guy paid for his food and got his receipt and the two are just standing there talking while LOOKING AT ME. I walked out and they were still talking. Unprofessional and ridiculous. Your life story isnt that important and other people were in line.
… moreJennifer Perez
I went through the drive thru about 4:15 pm asked for a plain classic toasted bagel with cream cheese. Not blueberry or everything and a large citrus punch. I got no receipt and literally a plain bagel. Called spoke with Maddie and then while waiting on manger I heard a click and phone call was disconnected. The girls in drive thru were very short and rude while trying to order and during hand out. This was on 11/7/24
… morebrooklyn crum
Ordered my food and the lady ringing it up messed up my order so they tried making me pay 2 times for something I already paid for. The customer service is HORRIBLE. They even admitted to messing up and still tried making me pay again.
… moreJessica Shilling
Stopped by Panera while passing through Lima, OH. Upon entering the restaurant, I was shocked by how unkept the property was. Trash was overflowing from the exterior trash cans, the dining room had several tables that needed wiped down, the floor needed vacuuming, & the bathroom had a lightbulb that was flickering very fast..
Never seen a Panera present themselves this way. Did not dine in, ordered & left.
Service was great, food was good.
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