Isabel Puccio
I ordered a brocolli cheese soup and a tomato. Received 2 tomato’s and a burnt grilled cheese. No refund allowed either — insane
I had a really invasive procedure and just wanted soup—
… moreRonin Gun
This Panera is one of the dirtiest restaurants I’ve ever been to. I’ve been here several times thinking “maybe they’ve cleaned” but nope. The bathroom looks like one that you would find in a run down gas station in the middle of nowhere. Layers of dried soap on the wall, a dirty chipped mirror, and paper towels overfilling the trash can. I didn’t even dare go into a bathroom stall. The tables and walls are grimy, covered in dried food and who knows what else. The drink station is wet every time I’ve been. One time even the napkins were soaked. This time, there wasn’t even a napkin CONTAINER to clean up the puddles. It is also set up in a way that if you spill your drink it will probably get into the sweetener packets, which are located below the counter. The container they’re in already has a layer of sticky grime on it. The tea had chunks of what I hope was just sugar clumps but with this place I would not be surprised if it was something worse. The whole place is just disgusting and whoever owns it should be ashamed, the employees too.
… moreJohnny Johnny
Tried a cheesesteak for lunch today and it was terrible. The peppers and onions tasted like they were loaded with sugar. Ewwwwww gross. Some things are meant to be savory instead of sweet. I won’t be buying that again. $14 wasted.
… moreJames Vance
The food was great, the soup and sandwich were both amazing. The staff was super friendly and the service was fast and flawless. Perfect place to eat.
… moreMaria True
I called first to place a to go order. She couldn’t get the card number right. I went inside to order and asked her if she was the one who took my order, she said , yes. She then walked away. I ordered and they got it wrong .All the employees must be way underpaid for their horrible attitudes and unfriendliness.i told one girl “merry Christmas and I thought she was going to jump me.
Hadn’t been here in years. I remember why.
… moreDick Nelson
I came into this Panera store and ordered a French Dipper for my sick gf. When I got home 15 minutes later we found no sandwich in the bag. I called the store and was told my sandwich was still there and did I want to come get it. I said no and was assured that I would be refunded. I called back 4 hours later when no refund had been issued. I was told by the manager that I would have to return to the store to be either refunded or given the sandwich. I said that wasn’t acceptable but they said that was the only thing they could do. For a big company there should be a more customer friendly resolution. I guess they have my money til I can make a return trip to this store across town for a refund. Lost my business.
… moreAndrew Belt
Almost no tables were clean. Bathroom smelled horrible.
All staff was unenthusiastic.
Food didn’t fill me up for $17.
Music choice is abrasive and loud for a coffee/diner, should be quieter and a more comfy genre.
… moreJoseph Dominguez
Service is a hit or miss. Mostly miss because you get ignored sometimes since there isn’t someone designated to stay at the register and they just look at you and you wait for them and no communication in front.
The espresso machine has been down too and running out of product like strawberries and basil and syrup on a few occasions one thing or another not available. I definitely recommend management to talk to cashiers and front of house and supply management.
I’ve been here a few times but only once or twice did I get great service and they had what I wanted available.
Just wanted to post they need help if consistency is a problem at this location.
… moreDalia Cano
Matthew took really good care of us during our recent visit there. Very friendly and informative too. Our food was pretty good too, however the dining area and women’s bathroom needed some serious attention. My husband and I love Panera, but this particular location needs some improvements.
… moreRachel
I ordered a curbside order with a bowl of tomato soup. Instead I got a bowl of broccoli soup. Also, the order came out about 10 minutes late. I had already drove off before seeing it was the wrong soup. To add, the SWEET tea is completely unsweet. And they didn’t even give me a straw. Worst service ever, totally messed up and NOT worth the money
Edit: just talked to a manger and getting a free soup
Another edit: I was just going to eat the soup. I didn’t have time to turn around as I am late to an event. I looked down and there’s a big black hair in the soup. For reference, I have light blonde hair. I won’t even be returning for the free soup, this is disgusting.
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