

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Auburn is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Hours
| Thursday | 7 AM–11 PM |
| Friday | 7 AM–5 PM |
| Saturday | Closed |
| Sunday | 1–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
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Reviews
The atmosphere is usually pleasant, although it can get crowded during peak hours. Service is generally efficient, although it can be a bit slow at times. Overall, it’s a good choice for a casual lunch or dinner, and I would recommend it to anyone looking for a reliable and tasty meal.
The problem is when you try to order anything between like 10:45/11ish and 1:30ish. The wait is always 1+ hours long. Once I wanted to go for lunch here with my colleague, and I had to have them cancel my order because after 45 minutes of waiting (I placed the order 15 min before we over there too) it still was not ready and I had to go back to work. To their credit, they canceled the order easily and my charge was refunded. My colleague also left, went to run an errand, came back and her food was only ready nearly 90 minutes after the initial order. They should either have (MANY) more workers during the rush lunch hours or turn off mobile ordering so that you can only order in person and thus the workers can keep up with the amount of orders better. However, they don’t even have a person taking in-person orders at any time, even during slow ones. You either have to order on the app or through the kiosk. Every regular Panera I’ve been in, including the other one here in Auburn, has at least one person working as a cashier.
First of all, just like Hey Day market across the street, they don’t accept cash–which was my intended method of payment. Secondly, it’s online orders only–which as a newcomer, you don’t find out about until you walk to the counter. So your first human interaction with a Panera Bread employee is disappointment and rejection.
Before you even get to order, there’s that weird post-covid vibe where you walk into a crowded restaurant lobby that has no food in sight and everyone is sitting around staring at their phones. But I guess we’re supposed to accept this as the new normal.
Another problem is that they were out of multiple items. Understandable. It happens. The key factor is how management handles this situation. Instead of putting a sign out or making an announcement to the hungry humans sitting in the lobby, they waited for each customer to come up one-by-one and ask why their item was missing from the bag. This is carelessness at best, or blatant disregard for the customer’s time and needs at worst. There is no excuse for this.
Why is it that Chik-Fil-A and other neighboring restaurants can get it so right while this Panera gets it so wrong for so long?
Attention Auburn students: If you calmly boycotted this store for 5 business days in a row, I bet they would get their act together quick fast in a hurry. Very easy solution to implement for this problem.