J N
I usually get the same thing, but they are always out of fruit to go with my oatmeal or are out of the Greek yogurt yet still have it on the menu. Also, the service here is nothing like the other locations. Most of the employees with the exception of one seem disinterested in doing their job or act like they could care less about taking your order, so yeah. That’s what we as students have to put up with everyday.
… moreMs Q
Highly recommended doing a rapid pickup. That being said loved I was able to grab my good and eat outside the classroom. While food was well flavored and most at an great hot temperature there were moments that something within the sandwich would be very cold that shouldn’t be cold. The sauce on my sandwich also broke.
… moreTiffany
I want to start by saying the guy working was super nice! Unfortunately the lady taking my order wasn’t. It sounded like she had things going on from what she kept telling a coworker, but I don’t think that excuses being rude and rushing me when I was the only one in line. I asked her if they had a certain item, which she said they didn’t even do there(another employee after said they do). On top of that she was too busy complaining to even take my order correctly and it was just wrong. That or they were out of it and gave me a substitute, which I understand, but wish that was communicated so I didn’t find out once I was home. Also another way I know she took it wrong is when I first walked up I was going to use the kiosk, I had more food queued up there than I ended up getting at the register, as she kind of rushed me and made it seem like I was inconveniencing her, yet somehow, with less food at the register, it was almost $15 more. I tried to call twice once I got home and realized my food was messed up, seeing as I had to walk 20 minutes and I wasn’t about to turn back around, but no one answered. I’m really annoyed by the whole situation in all honesty. The one dude was at least cool I guess.
… moreShall Sea
Ordered smokehouse BBQ Sandwiches and when I got it, it came without onions. I told the workers I was missing my onions but 3 different workers told me that Smokehouse BBQ doesn’t contain onions and said if I wanted the onions I should have paid for it. I knew the BBQ sandwich contains onions so I refused to talk to the rude workers and called the head company. The manager at the UAB panera better start training their workers. They don’t even know the ingredients of their sandwiches. I am never going back to panera at this location again.
(P.s. they will try to make your sandwich as thin as possible)
… morejehovah’s best witness
Closed a whole 40 minutes early. Why do I even pay for a meal plan at this point?
… moreElizabeth Dodd
Updated Summer 2024: Staff is 100% great! food improvement is noticed. I have been buying food here more and gaining trust. It’s actually the only Panera bread in B’Ham worth visiting. Again how the staff interacts is EVERYTHING and they are doing really awesome. The bad eggs/rude staff seem to be gone now. I care more about someone being mean to me than a mediocre sandwich honestly. (It is just a sandwich) I don’t know the cashier name but she’s been here a long time she’s super awesome nice. Thank you.
… moreJames Adams
The counter person this afternoon, Blair, may be the finest counter person I have met in years! Caring, listening, explaining, offering suggestions and smiling the whole time. And not just with me but everyone I saw at the counter giving an order. Makes me want to return to Panera for food and drink without going outside the hospital! Great job Blair!!
… moreAmanda Overby
I called to let them know the potato soup they delivered was clearly out of date, and sour… the sassy little manager said they would refund my purchase and hung up on me.
I wasn’t looking for a refund, I just wanted to let them know.
… moreJack Tauson
I have been regularly going here recently (past couple of months) and would not recommend this place to anyone for the following reasons:
1) There have been many instances when they have messed up my order. My most recent order was too much salty that I could not eat. This has happened before as well. These days, there’s not much rush at this place because students are out on summer holidays and still the staff can’t take care of what they are responsible for. I even requested for a fork in the special instructions while placing my online order and didn’t receive it.
2) I always order online and use Rapid Shelf for pickup. If you are trying to redeem a $1off or $2off reward on any drink, be prepared to stand in line to get your drink filled. I have contacted the customer care online regarding this and it’s been more than a month, I never heard anything from this location. The online customer care told me two times that she has requested someone in the cafe to contact me regarding this but I never heard from anyone.
3) Based on my experience so far,they don’t care about customers and hence I have stopped going this place. Never had any issues with any other restaurants around UAB.
… moreMarie Wilson
This Panera is usually accurate in their orders and is fairly efficient, given the large population of students that they are serving. Historically, customer service has been decent, but I have recently encountered a couple workers who were snappy at best and outright rude at worst. It has been disappointing to see the quality of service go down over the past few months. I hope that this is taken into consideration and the workers are retrained on how to treat customers.
… more