John Daniels
The place is clean and looks nice. However we walked in and there was no one at the registers to take our order. We stood there for 3 minutes at least before anyone came to take our order. We took our order to go and when we looked in the bag on the road we discovered that they messed up two out of our four items and the apple we got as one of our sides has a big bruise on it. We ordered the Grilled chicken & avo BLT. It had no avocado or lettuce on it! And barely a piece of bacon. You can see how it’s advertised vs what we got. Then we also ordered a kids turkey & white cheddar sandwich. It came out with no cheese at all! The other two items were the kids grilled cheese which was good and the Strawberry Caprese salad which was also good. Unfortunately on the whole though a poor experience here. Panera is usually really good but unfortunately we Do NOT recommend eating here it was a let down
… moreDiana Head
I’m really upset because Panera is one of my favorite places to eat at. I love the food! I get it almost all the time. I will have to say the Panera at Statesville always messes up my order. The past four times I have gone they messed up one to a few things, and a few times prior. It really upsets me because I get home and realize things are missing and i guess i should start checking the bag, but you shouldn’t have to. I’m not one usually to complain, especially since I have worked in the food industry before, but it frustrates me when you spend money on food that’s already pretty pricey and its in correct. I ordered a sandwich today and modified a few things. None of my modifications were on there. I also got a salad and put extra dressing and there’s hardly any dressing….
This is my order below with the modifications and in the pics next to it you can clearly see nothings added to my sandwich. (No extra chicken no extra dressing and no Arugula, lettuce) The salad is supposed to have a double extra dressing and it does not…..
… moreSusan Bollinger
Placed an order for scones and they were ready when I arrived. I went in to look at other bakery items. Three scones were in the case however the lady waiting on me had made my order for the 5 I picked up and gave me a lecture on how she had to use everything they had in stock to make my order and could only make 3 extra. I just moved to this area and in the past I had ordered from both Boone, NC and Hickory, NC and never had any problems. This is unacceptable and back then I could order a variety of flavors ( multiple berries).
This totally ruined my impression of all the Panera’s in this area!
… moreJ Perry
My daughter and I placed a DoorDash order from Panera. She ordered soup and salad, and I ordered soup and a half sandwich. When our order arrived neither of the soups were in the bag. They forgot to send us half of our meal. The receipt that was taped to the bag had everything listed, but obviously someone didn’t bother checking the order before handing it to the DoorDash driver. How difficult is it to make sure everything is in the bag? Do better.
… morePaul Isenhour
Thought we would try it out since we’ve never been. The food was very good but pricey for what you get which was a surprise. Walked in and no one was behind the counter or anywhere. We waited and finally used the kiosk since no one was there. Might be back.
… moreMari R. Estrada
PLEASE CHECK YOUR SALADS‼️ I always order the Green Goddess Cobb salad (it’s my absolute favorite!). At first the salad looks normal but I always toss my salads so when doing that I noticed a very large amount of cilantro in my salad. My kids are allergic to it so I immediately called panera because I know cilantro is not an ingredient for this salad. I spoke to manager and she stated they did in fact add cilantro. She said unfortunately she can’t remake it due to the whole batch being that way. Which means they served it without fixing it and continued to still serve it. Manager was kind and gave me a refund but pretty bummed I didn’t have lunch to break my fasting. I REALLY HOPE they didn’t do this to CUT CORNERS on the salads, it would of ended super bad had they taken a bite. If this is how it’s going to be I hope they notify people with a sign at the front door or on the app. *and Yes I am aware the dressing has cilantro we don’t consume it we use a homemade avocado dressing*
… morebchangeuwish2see
I like their food but it seems skimpy for what I pay. Today I got the new potato soup (they were out of the broccoli soup) and the tuna sandwich. I used the boho of get one and get another for $5. I paid $24.23. I purposely don’t get the “pick two” because then I get even less. It is usually hit or miss. I keep going there for when I’m on the mood for soup. Frustrated.
… moreBre S
If i could leave zero I would lol. I don’t know how incompetent the staff can be here. This is my second and last visit at this location. BOTH times I ordered a grilled cheese. First visit, not cooked at all – just bread and cheese pretty much. Okay, fine – said something only for the sandwich to be remade the same way.
I go again today via drive thru because I haven’t been feeling well and needed something light, decided to give them a go again. I specifically requested that both grilled cheeses be toasted extra crispy and explained what happened last time I ordered. The young lady who took my order and seen me at the window was very sweet and polite, no complaints – but whoever cooked my sandwich, seriously looked at it – slapped 3 pieces of cheese on and didn’t even toast it. It’s like putting toddlers at a stove and handing them a spatula. I don’t even have it in me to go back and complain, they don’t care. If it took $18 to find out this place isn’t worth it, doesn’t seem bad to me.
… moreNehal Patel
Disappointed!!!! Ordered 2 soups at a restaurant where they are out of spoons early today. Also ordered Margarita flat bread. Check the pic with the review they were out of basil. There should be signs for the out of stock before customer orders something or they should say it before they start making. When upon asking for spoons they we ran out early today sorry you can use fork lol. Very rude staff. After spending $50+ you dont get what you ordered. Also the bread that came with soup was thrown in the bag unwrapped
… moreCindy
I placed my order for pick up at 11 to be curb side at 12. I got to the parking space five til noon and there was another car there before me.
I waited after calling them; they said they were making my frozen mocha and would be right out. The food was given to me after waiting 15+ minutes for the drink being made. The car next to me was not entertained as I got mine prior to theirs and they were still waiting and the drive through was piling up; people were pulling out and leaving due to wait times.
When I got home, the salad was bare. I ordered the bbq chicken. There was one small piece of chicken and some beans with wilted and end piece lettuce.
I also ordered the quinoa bowl which was also bare.
I wouldn’t recommend ordering curb side and also would encourage double checking the quality of your order if it’s going to cost $10 a salad and $12 for a quinoa bowl two of one lunch “deal”. I spend $22 and change for a long wait and a disappointing sad salad.
… more