Panera Bread

  3.9 – 728 reviews   • Cafe

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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Glen Allen is here with warmth and welcome. Panera Bread. Food as it should be.

Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Panera Bread 23059

Hours

Tuesday6 AM–9 PM
Wednesday6 AM–9 PM
Thursday6 AM–9 PM
Friday6 AM–9 PM
Saturday6 AM–9 PM
Sunday7 AM–9 PM
Monday6 AM–9 PM

Address and Contact Information

Address: 9960 Brook Rd, Glen Allen, VA 23059

Phone: (804) 264-6868

Website: https://www.panerabread.com/en-us/cafe/locations/va/glen-allen/9960-brook-road?utm_medium=local&utm_source=google&utm_campaign=dpm-dist&utm_term=600770&utm_content=main

Menu Photos

Order and Reservations

Order: Order online

panerabread.com

Photo Gallery

Related Web Results

Panera Bread at 9960 Brook Road Glen Allen, VA

9960 Brook Road Glen Allen, VA 23059 (804) 264-6868 Get Directions Order Online Cafe Hours Monday 6:00 AM – 9:00 PM Tuesday 6:00 AM – 9:

Panera Bread at 10301 West Broad Street Glen Allen, VA

10301 West Broad Street Glen Allen, VA 23060 (804) 270-2266 Get Directions Order Online Cafe Hours Monday 7:00 AM – 9:00 PM Tuesday 7:00 AM – 9:

Panera Bread Locations in Glen Allen, VA

Browse all Panera Bread locations in Glen Allen to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.

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Reviews

Amanda R
We came in for their Madagascar vanilla lattes and we don’t like ordering from the computer so we went to the front. Ryan greeted us and was so friendly. He talked about what rewards we had on our account and then proceeded to make our drinks in under 3 minutes. I’ve been to several local paneras for that drink and it’s hit or miss. This was the best one we have ever had. Both Ryan and the manager were extremely friendly, talkative, and just made a short trip a great experience. I just want to thank you Ryan for your customer service. I’ll be back!
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Robert Dixey
The food was what one would expect from Panera, higher quality with a cost. Wasn’t as filling but did taste good.

At 6AM, some tables and seats were dirty and the bathrooms are way way worse. Thats the sanitation integrity that is preparing the food.

Some of the staff seemed friendly.
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Michelle Kang
I went to purchase gift cards during a promotion:
I bought $150 in gift cards, so I should have received three $10 bonus cards.

However, when I checked, the bonus cards were dated June 2025, which didn’t make sense. When I asked about it, the staff told me I was only eligible for two bonus cards. When I questioned that, their response was simply “Sorry. That’s it.” No explanation, no effort to resolve the issue.

They also said they didn’t have gift card cases, and didn’t offer any alternative such as store credit or another solution. Just “sorry” and that was the end of the conversation.

Because I was frustrated, I asked for a refund. That’s when things got worse.
They couldn’t process the refund, looked confused, and had to call multiple managers. Each manager said they couldn’t handle it either. After over 30 minutes, they told me to file a complaint myself and get a refund that way.

Why is that the customer’s responsibility?

What should have been a quick and pleasant purchase turned into a stressful, time-wasting experience with poor communication and no accountability.
Very disappointing customer service and extremely unprofessional handling of a simple promotion.
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Nextday Cleaning Services
I am not sure what to say because it’s unacceptable. To you who this bread in my bag, Could you eat this brown and dry bread ? Would you put for your family eat ?
No because anyone could break a teeth.
Waited us 30 minutes for 2 soup and 1 pizza and with type of bread?
This store needs to have some training.
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L Miller
The hibiscus tea tasted different than I am used to, but the service was fast
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Michel Lobe
Stopped here early evening on a Tuesday. Took a few minutes before some one came to take the order. It took 12 minutes to get my food & there was one person ahead of me in line & maybe 2 other people already eating. That’s it. Everyone working there seemed super new, which in itself is not terrible… but there’s a little pain that comes with it.

While waiting 12 minutes for my Pick 2, i had time to notice how unkept & unclean the dining area is. Not good. I’ve seen more than a few Panera stores like this in the past year. Panera is a go-to spot for me because i have a food allergy & PB has good options for me. Started having bad experiences more consistently lately & it’s unfortunate.

It’s one thing to be kinda outta order on a bad day, but it’s another to look like nobody has cared for a couple years. I get it… covid… worker shortages, etc. But for such a great brand, i expect more. And for an eating establishment i expect clean.

If your dining room is nasty, how can i trust the kitchen??!!?? Dirty tables. Dirty chairs. Dirty carpet. Dirty walls. Old sour smell near the drink machine & trash area.

Food was good. But the experience was terrible. I was going to sit & work for a few hours but couldnt take it. Panera gotta do better.

If you have 10 things to do but can’t do them all… stick with:

Getting customers in & out
Getting the order correct & tasty
Keeping the place clean

Y’all fn up, Panera.
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Soldier SKI
This is $8.29 worth of soup.
Every time I come here it’s at a different level, was given the excuse “we’re almost out” a previous time.
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Carolyn K
The food was ok, the atmosphere was ok, the area was ok. Nothing to write home about, but it’s Panera Bread. I wouldn’t have even taken the time to review this place, had it been clean. Every single table was dirty, the ground was dirty, and some of the chairs looked broken. Also the coffee was super cold and went right in the trash. The two stars are for the food. It was actually decent, and the staff was nice.
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Sophia Talley
The had the (new) Italian steak and mozz sandwich and it was really good. I came with an appetite after working out and so that helped to stomach the bread being soggy from the sauce. Anyhow, the savory, hearty steak pieces with arugula, tomatoes, mozzarella with the zesty sauce were so tasty. If can relate to liking heartier, flavorful meals with a more decent portion of meat, then I suggest you give the sandwich a try! Side notes: I was courteously greeted to get a free refill of lemonade (I do like more sugar in my lemonade, but at least it had a hint of sweetness and flavor). Also, the bathroom experience could’ve been better with the dim lighting and older, not as clean looking fixtures.
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Stephen collier
Visited yet another location, definitely not disappointed. Seems to be that we always choose to stop at a Panera Bread whilst traveling instead of fast food, just a healthier and tastier option. First time I’d been to one with the preorder station, made life soo much easier. Love the food and the staff.
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