

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Bailey’s Crossroads is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 5857 Leesburg Pike, Bailey’s Crossroads, VA 22041
Phone: (703) 998-1300
Menu Photos
Order and Reservations
Order: Order online
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Panera Bread at 5857 Leesburg Pike Bailey’s Crossroads, VA
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Reviews
PS it would be really cool and advantage for your location to install microwave!
This Panera offers a variety of seating options in booths, bar tables and group tables.
This location is usually busy but the quality of the product doesn’t suffer. The staff here are excellent and service-orientated.
There is a large free parking lot in the shopping center. This restaurant is wheelchair accessible.
There are people with computers, or books; studying quietly. However, some people were talking on the phone having a long conversation on a speakerphone. So, if you are enjoying listening to all kind of stories, this is the place to go to.
Sunday 3/9, somehow the back door area near the drinks, somehow smelled like someone was smoking. The front part smell clean.
I purchased food and other items and politely asked if part of my order could be warmed. This has never been a problem for me at other Panera locations, so I didn’t expect any issue. However, the manager on duty, Veronica, immediately said no without offering any explanation at all.
What really stood out was not just the refusal, but her attitude and tone. She was dismissive, short, and unprofessional in the way she spoke to me. As a manager, I believe she should understand the importance of respectful communication, even when the answer is no. A simple explanation would have made a big difference, but instead I was made to feel uncomfortable and unwelcome.
Customer service is just as important as the food, and unfortunately this location failed badly in that area. Because of how I was treated, I will not be returning to this Panera, and I felt it was important to share my experience so other customers are aware.
This was not the level of service I expect from Panera Bread, and it was extremely disappointing.
The issue started when I tried to use my Sip Club to get a coffee. I had another Panera cup with me from earlier that I planned to refill for a coworker. The transaction went through normally, but once Ivana noticed the cup in my hand, she canceled the order and tried to charge me for two drinks. When I politely asked why, she spoke to me as if I was doing something wrong, which was very upsetting. If she had simply explained the policy kindly, I would’ve understood and paid without any issue.
This was one of the worst customer service experiences I’ve had at Panera, and it’s disappointing after so many years of loyalty.
It may seem like a small gesture, but it made a big difference. My nephew left happy, and I left impressed by Mohammad’s professionalism and genuine care for the customer experience. Even though it seemed like his manager may not have fully approved of his decision, I want to highlight that what Mohammad demonstrated is the true meaning of great customer service — empathy, problem-solving, and going above and beyond to ensure guests leave satisfied.
In a world where good service is becoming harder to find, Mohammad really stood out. His positive attitude, patience, and willingness to help turned what could have been a disappointing moment into a pleasant one. Panera Bread is lucky to have such a dedicated and customer-focused employee representing their brand. Thank you, Mohammad, for your kindness and for making our visit a memorable one!