LMKFGIRL
I usually do my business at this 16 North Greenbush Road location in Troy New York. They make great salads, but this time I was extremely disappointed in how skimpy my salad was. A lot of the ingredients were there, but I hardly had any lettuce. The bowl was half full. I got the strawberry chicken poppyseed salad. I had one piece of pineapple, a couple of mandarin oranges but plenty of chicken and blueberries and strawberries. My disappointment was in the lack of lettuce and a tiny bit of lettuce was there was all spine no leafy lettuce. Very disappointed. The last salad I got there a week or so ago was magnificent. I hope it was just a rare occasion, but they have to try to be a little more consistent and I ordered my salad early not at the height of the dinner hour so I know they weren’t running out of things. Very disappointed.
… moreKelly Conn
It’s a typical Panera. Lots of tables but they are tightly packed so using mobility equipment can be tricky. Food is always consistently good but portion sizes have gotten smaller. Cookie are awesome!
… moreDennis Romney
I was flabbergasted how poor the service was at this Panera Bread. I don’t usually waste my time writing bad reviews but this one definitely deserves my time. From the food preps to the management it was a horrible experience. Ordered a simple bagel and cream cheese. What a mistake! Avoid at all costs!
… moreKassandra Pangallo
It would have been a much better experience, but the manager at the Clifton Park, NY location, who I would describe as shorter, with mostly gray hair in a ponytail and glasses, was extremely unpleasant. I asked about the four-cheese soufflé that was still on display, and she told me it was not for sale because breakfast had ended. I politely asked if I could still purchase it since it would likely be thrown out anyway, and I was willing to pay full price, but she refused in a harsh and unnecessarily rude tone.
I then ordered a toasted bagel with extra cream cheese, and even that simple order was incorrect. This happened just 2–3 weeks ago and left me completely discouraged from wanting to return.
… moreEustacia Asibar
this is ridiculous its literally only soup no noodle or chicken. SO DISAPPOINTED.
… moreMadeBy VR
We came here because they had some veggie option. we tried the grilled veggie sandwich. It was very good and would eat it again. The Broccoli mac and cheese was the best mac and cheese we ever had, so good. The coffee wasn’t that great, but we would definitely come back here for the sandwich.
… moreQ.
Overall Panera is a consistent and fairly decent chain. However the Rensselaer store is one I would highly recommend avoiding. over the past year, I don’t think I have going in once and gotten what I have ordered. Today alone I am eating a salad that has been made for the second time grossly incorrectly. I finally just decided to pick out everything I was allergic to and eat it and leave. This has been pretty regular in the past year or so here. It’s also not uncommon to see staff argue with each other.
My recommendation is drive down the road another fifteen minutes and eat at the Troy location- it’s better run and you get what you order.
UPDATE 2/28- Today had to be here due to work schedule. Ordered Caesar salad- no croutons, add frizzled onions, cucumber, avocado, napa cabbage. WHat I received: Lettuce, 2 pieces of avocado, 4 cucumber bits, no onions, no cabbage, ONE CUP of sliced apples on salad. MMMM…Caesar dressing on apples! Uploaded a pic of all i picked off, and the sad salad i was left with.
Management does not care, there is no quality control. Would give zero stars if I could.
… moreRobert Appel
Sandwiches came out not toasted properly. Soups we wanted not available. We tried because someone said they were good. Probably not again!
… moreAlex Issokson (Boston Foodie)
Besides the sketchy looking pickle I received, my sandwich was adequate. Good amount of mayo and I was satisfied after eating it. You kinda know what you’re getting into with Panera bread and I haven’t been to one in a really long time. Just went with a turkey & cheddar sandwich to play it safe.
… moreJoel Cummings
This particular Panera used to be top tier. However, our most recent visit was very disappointing. The resturant, as a whole, was filthy. The bathrooms both mens and ladies were disgusting. I really wanted to leave because of this. but we had already ordered. The food was average at best. I did talk to the manager about the bathrooms but she seemed a bit put off by my comment. Hopefully, they will find a new manager that knows the job or maybe hire people to clean.
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