

From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Old Bridge Township is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Panera Bread at 3809 US Highway 9 Old Bridge Township, NJ
Panera Bread – The Shoppes at Old Bridge
Panera Bread, 3809 US Highway 9, Old Bridge, NJ 08857, US
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I don’t know if it was because we are south asian or if she is rude to everyone (since she seemed to be pretty nice to the white person in front of her) but this needs to be addressed by staff.
Strongly recommend taking your business elsewhere.
I said that was fine and chose a different soup, but then I was given the wrong sandwich, my drink was missing, and they forgot the bread that comes with the meal. I’ve been to many Panera locations, and this one has to be the most disorganized. Unfortunately, I won’t be visiting this location again.
I brought it up to the employee that the cup looked small but he insisted it was 16 oz. I went home and measured how much water can fit in that cup and it was only 12 oz. 4 more oz definitely couldn’t fit in that cup.
I’ll be filing a complain with the BBB.
We had ordered dinner through the Panera app around 8 p.m., expecting it to arrive by 9. When it didn’t show up, we checked the store hours and realized they actually closed at 9 — which made us panic a little. We called the store and spoke to Victor, who was so kind and apologetic. He explained that the DoorDash driver never picked up our food and it had just been sitting there.
We were super disappointed — it was pouring rain, we were hungry, and it was getting late. But instead of brushing us off, Victor was patient and understanding. He offered a refund if the food didn’t make it, and after some back and forth, we decided to drive there ourselves to pick it up. Unfortunately, just as we got there, the Dasher had picked it up a minute before.
Victor, who was literally standing outside in the rain after his shift, was still so sweet. Even though none of this was his fault, he apologized over and over and offered us some leftover mac and cheese, bread, and other extras — and STILL refunded our meal. He handled everything with so much grace and kindness, even though he was clearly exhausted.
We were so upset when the night started, but thanks to Victor, we left feeling seen and taken care of. He honestly saved the night for us. People like him are rare. Thank you, Victor — you turned a really bad experience into one that reminded us how much a little kindness matters