Panera Bread

  3.8 – 403 reviews   • Cafe

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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New Haven is here with warmth and welcome. Panera Bread. Food as it should be.

Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out ✔️Delivery Panera Bread 06511

Hours

Sunday7 AM–4 PM
Monday7 AM–4 PM
Tuesday7 AM–4 PM
Wednesday7 AM–4 PM
Thursday7 AM–4 PM
Friday7 AM–4 PM
Saturday7 AM–4 PM

Address and Contact Information

Address: 1060 Chapel St, New Haven, CT 06511

Phone: (203) 624-0873

Website: https://www.panerabread.com/en-us/cafe/locations/ct/new-haven/1060-chapel-street?utm_medium=local&utm_source=google&utm_campaign=dpm-dist&utm_term=601638&utm_content=main

Menu Photos

Order and Reservations

Order: Order online

panerabread.com

Photo Gallery

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Reviews

Kooi Chan
The kiosk didn’t work properly and I ended up ordering in-person. The young girl was friendly. After paying, I went over to pick up my food. But I need to use the restroom. We had to use a key to open the restrooms. I asked politely and said is this the key to the restroom and the staff just nodded with no smile. She looked miserable working there. After using the restroom, I gave the key to another customer in line.
I got my food and was able to eat. Overall the food was good.
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Anna Stroinski
I use this Panera for work catering all the time and they are wonderful. Always prompt and communicative. They get the order right every time. Once, I accidentally ordered for Tues instead of Thurs and they offered to remake the entire order, no extra charge. I was so incredibly grateful to them, and their kindness was noticed for sure! I will be using them repeatedly for catering in the future.
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Viggy Vanchi
Standard panera bread location, but some of the kiosks at the front didn’t work. The arrangement of their seating area is a little strange though. There’s lots of seating up front, but the counter is way in the back so you may need to stand near the bathrooms to hear your order being called.
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Dylan Endlich
Really nice staff this morning! We used the kiosk to order but the front-of-house staff went out of their way to make sure our needs were met as we ordered and then hand delivered our breakfast to-go.

I wish I got the ladies name, but her efforts made a really positive impression.
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MinSugaBTS-7 Baez (MoonChildBTS7)
everything in this Panera Bread is amazing. Panera Bread is one of my favorite restaurants to sit in be nice and comfortable and relax Whether there is being on my phone or my laptop or reading a book or an audiobook and having some coffee There’s just one thing I can’t stand this certain Panera bar closes early at 4 PM Is 2026. Maybe you should change the time for the new year you know so people can enjoy and sitting in the café all the way till 9 PM like the others just some friendly feedback.
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tsdmassa
I had gone to the New Haven Panera Bread for a “quick” lunch. First, though the place wasn’t busy, I waited more than a half hour for my food. There’s no excuse for that. I got back to my office, and discovered I had a chicken sandwich instead of the steak I’d ordered. It was too far and too late in the day, so I was stuck with chicken. I like Panera Bread before, but the service now stinks. Not sure I’ll be going back….
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Joseph Mathias
The hours are really weird for a Panera (especially when it’s across the street from a university?) The kiosks were slow and occasionally just randomly pause. Food was not great, the soup tasted watery, and the chicken sandwich was not cooked properly (the chicken was cold). One of the ladies working in the back was also super rude (African American with the missing tooth).
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Patrick Bateman
I am leaning back in my chair, my fingers steepled. On the screen of my laptop, the Panera Bread website glows, a study in benign, rustic-chic typography. I had a business lunch today, but it was a solitary one. An imperative. I was starving.

Let’s start with the location. The Panera in New Haven is acceptably clean. The floors are a non-threatening, polished hardwood, the lighting is a diffused, inoffensive amber, and the ambient noise is a carefully engineered hum of white noise and soft rock, probably chosen by a demographic consultant in St. Louis. It’s not Dorsia, but it’s not… some ghastly food court atrocity, either. It will do.

I approached the counter. The staff here is a problem. A young woman with a name tag that read “Chloe” greeted me with a smile that showed too many teeth. It was a vacant, practiced smile, the kind you see on flight attendants or kindergarten teachers. “Hi there! How are you doing today?” she asked, her voice a saccharine melody. I was doing… well, I was doing quite well, actually. My suit is a Giorgio Armani, my business cards are bone-colored, Roman-type, and I had just closed the Henderson account. But her question wasn’t a real question. It was a corporate-mandated vocalization, a hollow pleasantry. I find that sort of faux-friendliness deeply irritating. It lacks substance. It lacks truth. Just give me my food. Don’t pretend you care.

I ordered the Tuna Salad Sandwich on Brioche and the French Onion Soup in the Sourdough Bread Bowl. I was very clear. Very precise. She repeated it back with that same cloying enthusiasm. “Excellent choice!” Was it? Or was it just a choice? There’s a difference.

I took a seat by the window, overlooking the New Haven street. I could see my own reflection, pale and serious, a monument of control amidst the pedestrian chaos. When the food arrived, I was prepared to be disappointed. I was prepared to document every failure.

But… I wasn’t.

The Tuna Salad Sandwich was… perfect. The tuna was a consistent, creamy texture, with just the right amount of celery for a structural crunch. No rogue onions. The brioche was soft, yielding, but not soggy. It held its form. It was a coherent, well-engineered product. I ate it with a methodical precision, each bite identical to the last. It satisfied a deep, cellular hunger. I could feel the proteins realigning.

The soup, however, was the main event. The French Onion Soup arrives in a cavernous sourdough bowl, the cheese a single, molten, golden-brown sheet stretched over the top. It’s a presentation that implies structural integrity. I broke through the cheese with my spoon—a satisfying, viscous tear—and excavated a portion of the bread-soaked broth. The flavor was robust, a deep, caramelized umami, the Gruyère providing a salty, fatty counterpoint. The sourdough itself, once penetrated by the soup, became a savory, steaming pudding. It was efficient. It was complete. There was no waste. I consumed every last gram of carbohydrate and protein. I even ate the bowl. The entire, hollowed-out sourdough vessel. It was gone.

I sat there for a long moment, utterly sated. The meal was a flawless execution of its concept. It was better than the one I had at that pretentious bistro on the Upper West Side last week. Far better.

And yet, as I left, “Chloe” chirped, “Have a great day!” with that same empty, surgical cheer. I gave her a tight, lipless smile in return. The food is impeccable. It’s the people that are the problem. If they could just be a little less… enthusiastic, a little more sterile and professional, then the entire experience would be unimpeachable. But for now, I’ll be back. The sandwich is that good.
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Jared King
The last time I ordered from Panera they forgot 2 of my items. They said I could come pick them up (which totally defeats the purpose of paying extra to have the food delivered). I decided to wait awhile before eating there again.

My first time ordering again, and I received an inedible chicken avacodo sandwich with a tiny piece of chicken (like the size of half a chicken nugget) and rotten avocado.

I will never order from here again.
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Galyna Shulimova
If you like Panera Bread, this is a great location
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