linky ouma
I am extremely disappointed that Panda Express would hire someone with such a lack of hospitality towards their own customers. The manager was extremely rude to us. The food she gave us an issue with was a plate with special instructions to put the honey walnut shrimps on the side. When we arrived to pick up our mobile order, the manager immediately asked us if we were sure about wanting honey walnut shrimp on the side on both of our plates. This wouldn’t be an issue unless she gave us attitude, as I understand if she was just trying to solve a problem but clearly she wasn’t. Confirming the order, she then said that she put the shrimp inside of the plate with the rest of the food, blatantly confirming that she followed the very little and clear instructions. The whole reason we put this instructions is due to ordering this specific plate for our 74 year old grandmother, just arriving back from a long and exhausting trip excited to have some Panda Express, who cannot have it anymore because of cross contamination. Our grandmother has a serious allergy to seafood, the shrimp for our younger child. The worse part is that she then went to go make the plates after telling us that. They weren’t even ready yet but she told us just so she wouldn’t have to follow instructions out of spite!! When she was done the manager handed us our order asking why we couldn’t just put the shrimp on the side ourselves. We do NOT owe her an explanation especially something personal yet she tried to question us just for wanting shrimp on the side. She also put about 4 shrimps in the plate. Which left both my kid was unable to eat a sufficient portion and our grandmother couldn’t have any food at all due to cross contamination. An extra $1.50 for honey nut walnut shrimp would at least leave me expecting more than 4 shrimps. I am surprised Panda Express would allow their la Verne location to be ran by someone with such a lack of respect, kindness, and customer service care. She talked to us with an enormous attitude. I can’t believe she represents Panda Express as a company and the la Verne location. Please do better.
… moreAles Bdays
I dont know what is going on with this place. I have been been here many times and all has been good. But the last 2 times I stopped by has me questioning if I’ll be backto this location. I think the way they process online orders breaks the flow and I couldn’t keep track of my plates.
I was there to get 2 plates of food and had no problem ordering the 1st plate. When I gave my order to the gal for my 2nd plate she starts serving something completely different because she started working on an online order in the middle of my order. She did 3 or 4 plates before continuing with my order. In the mean time, my 1st plate (3 item combo) was by the registers. I give her my 2nd order and then my plate starts getting processed. Plates start being moved around, online orders keep coming in and out for food and another plate makes it to the end. I know I was distracted because my panda app needed to be updated. It was bit chaotic at the register because some guys were picking up 3 online orders and the cashier could not find one of the orders after she got her, the 3rd order was found. Finally, I paid for my food and left. When we opened our containers at home…. I was MAD. The 3 item combo was missing the teriyaki chicken so I got 2 item combo. The 2nd plate was all wrong. I got orange chicken which I’m allergic to and some other chicken with green beans. I ordered teriyaki chicken with sesame chicken
I had previously had an issue with an order but that time it was resolved quickly because we ate there.
I obviously like the food at PE but this is ridiculous.
… moreTedi Bare
I get it to go ‼️‼️
Orange chicken was very good. The beef was well the vegetables in it were overcooked. oh my the rick was UNDER FRIED.. so she got more than I wanted her to ha ha
… morePatrice Blankenship
The food is fresh I cannot deny that or take that away from them. However, upon checking out my total was over $30 for a plate and a bowl. I asked to see the individual balance of both of my items as she was showing me it brought the price down to $22. So then I asked how did it go from over $30 to $22? I was told, “someone else’s items were wrung up before yours.” Even if that was the case why not delete the entire order off of the screen before starting a new order especially with a whole different customer? I don’t know if I believe it was a mistake or if I was being charged almost $12 extra and that’s sad. You would think a worker would know 30 plus dollars is too large of an amount for a bowl and a plate. Simply, ridiculous.
… morePeter Alvarado
Late night dinner excellent service food was delicious and the restaurant is immaculate and beyond clean….
… moreSapina Keesha Tuitele
Love a fast clean service place to eat and this was exactly all that and more. Customer service is so important and they were that.
… moreDavid Choi
Store ran out of box and game family meal on regular single bowl container. I asked if they were the same volume and they said corporate trained to do this when they ran out of boxes. I verified their claim and the container is 20 oz where the box are 24oz. They were giving customers less while using this container. If you got the bowl instead of box, ask for refund to corporate website. Not fair practice.
… moreCamille West
Nice and clean. I went in just before they closed so the items to choose from were limited. But they offered to make more which I appreciated. Had the teriyaki chicken ,fried rice, and chow mein. It hit the spot. Next time I will go earlier.
… moreAdam
Dang…. I’ve been coming to Panda for years and always thought Panda was so dang good and I still know it is!! I like to read reviews before I posted and thought oh man there are some really dumb reviews to give people low stars… I’ve had “authentic” Chinese food before, but not gonna lie I’d pick panda over it. Panda has added an amazing American flavor that we all know and love, salt! I got just a bowl with chow mein and orange chicken and tasted amazing like always the ONLY reason why I’m giving this place 4 stars is because the lady skimped out on giving me orange chicken which wasn’t the Panda way… I figured I’d write a review to inspire others to ask for “more” food after they read this review. PS the Chinese lady cooking the orange chicken tonight was getting down on the grill
… moreManny Lee
I had an awful experience. I placed an online order using a Dodger promotion, waited 20 minutes, and then was told my Panda Express-issued gift card was declined. The promotion was on the food order, not the gift card. Now I’m out of balance on the gift card and I never received any food. The staff was unhelpful, and nothing was resolved. A complete waste of time and money. Avoid this place at all costs.
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