Panda Express

  3.3 – 201 reviews   • Chinese restaurant

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Discover bold flavors and fresh ingredients at Panda Express in Gainesville. Located at 13906 Promenade Commons St our restaurant offers a delicious array of Chinese-inspired dishes, from our famous Orange Chicken to savory Beijing Beef. Whether you’re dining in, taking out, or ordering delivery, our friendly staff is dedicated to providing a delightful experience. Join us for lunch or dinner and enjoy a taste of our Asian-inspired cuisine that’s wok-tossed to perfection. Visit Panda Express today and savor the flavors of tradition and innovation in every bite.

Fast-food chain for Chinese standards, including some health-conscious options.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Panda Express 20155

Hours

Tuesday9:30 AM–10 PM
Wednesday9:30 AM–10 PM
Thursday9:30 AM–10 PM
Friday9:30 AM–10:30 PM
Saturday9:30 AM–10:30 PM
Sunday10 AM–9 PM
Monday9:30 AM–10 PM

Address and Contact Information

Address: 13906 Promenade Commons St, Gainesville, VA 20155

Phone: (571) 470-8778

Website: https://www.pandaexpress.com/locations/va/gainesville/3337

Menu Photos

Order and Reservations

Order: Order online

order.pandaexpress.com

Photo Gallery

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Reviews

Cody
Most every time I go to this location it’s not a bad experience, typical Panda Express. Today we were served by “Ning” her portions are abysmal, and she really seemed to enjoy filling up the scoops with primarily veggies. I can appreciate a balanced scoop but shorting me on the very expensive protein that I actually went there to eat is not cool! I don’t know that I will be returning after this experience. My total was around $36 for this and a Bigger plate that looks very similar, along with a medium entree on the side. Very displeased, this is not the first time “Ning” has given shoddy portions, but it very well may be the last. Stop being Stingy!
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Misty White
Shout out to Panda Express! This location is always fast, but tonight was Awesome! I was probably in the building for a total of two minutes, from ordering to filling my drink. The food looks great and service was nice and Super Quick! Really appreciate the team working tonight in Gainesville, Va!
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Derrick Solomon
For non-Asian, American/Asian cooking, their food is always tasty, usually served hot (at least at a holding temp), and one of the best values. For $13 the portion was huge, we shared it and left with a solid 5-6 oz leftover to take home. Beijing beef with lo-mein, fairly crispy beef, lots of veg, and not drowning in sauce. Above average egg rolls to boot. Best fast food value out there. Staff and store, at this location, were superb.
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Zerick Ramos
I am truly disappointed and disgusted with my recent visit. While the food itself tastes good, the overall value and service were terrible.

The main issue is the portion sizes. I ordered a plate, and the servings were drastically smaller than what l’ve received in the past. It felt like the management had issued a letter to severely ration the food. Paying nearly $20 for a small plate with minimal portions is simply not worth the price anymore.

This represents a significant decline in value.
Furthermore, the service was lacking. As other reviewers have noted, the staff seemed completely detached. There was a noticeable lack of eye contact and engagement, giving the impression that there was “no joy” in their work.

Until the portion sizes are restored to a reasonable level that justifies the price, I cannot recommend this location. I am truly disappointed.
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Mike Via
The food and service were good. The manager was actually cleaning the customer area and wiping the tables down while we ordered. I like the orange chicken, My wide gets the honey walnut shrimp we both got fried rice and lo mein. The service staff was friendly and helpful, this was the first time at this store. I will go back it was a pleasurable experience.
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Sunil Sah
Always gives wrong food(carry out). Both store & corporate customer service provides poor service!
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Gursimran Dhanoa
I visited this restaurant and placed order for chowmein, Orange Chicken, Beijing Beef, Honey sesame chicken, egg roll & Cheese Rangoons after placing entree order I moved to cashier to pay and when I got home there is no orange chicken and I call the restaurant to explain this situation and manager on duty totally unprofessional no empathy towards customers and tells me I need to look at my order and not accepting the mistake. I will recommend everyone please look at your order before leaving the restaurant.
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Justin Combs
Absolutely horrible experience!!!! Avoid this location!

We utilized the Panda Express App to order food. After an hour and half we were still waiting. We called the store and spoke to the manager who had the audacity to tell us we shouldn’t be upset with him, and that we should be upset at the third party delivery person. He suggested we call the third party (which, to be clear, there is no name/company/information identifying who the third party is).

The manager was completely unhelpful. Again, we ordered through the Panda Express App, not a third party app (like Grubhub, DoorDash, or UberEats). I have no idea who Panda Express in Gainesville Virginia (13906 Promenade Commons St.) uses as a third party – but the manager felt it was my responsibility to somehow track that company down and identify the driver to complain.

We cancelled the transaction via credit card.

Please do not use the App associated with this particular location. It’s a crapshoot as to whether you’ll even get your food, and if you don’t, do not expect the store to make you whole.

Horrible!
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Rachelle Ong
Our first time at this location. Excellent service, food, and atmosphere! It has a table perfect for a large group or family. Only wish they had brewed iced tea available.
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ocgirl75
The staff was friendly, fast, and welcoming — they moved through the line quickly without rushing anyone. The food was fresh, hot, and portioned generously.
Everything tasted delicious just as expected. It’s clear that this team is well managed and takes pride in customer service. Thank you for a great take out experience!
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