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El Palenque Mexican Grill – Best in Camdem, AR
Camden, AR is getting a new mexican restaurant called Palenque …
Palenque Mexican Grill, Camden, AR 71701, US – MapQuest
Reviews
In short, this place is incredible!! Love it and will be back often !!
Friday evening we waited for the dinner rush to be over, and came in to eat around 6:20. Immediately we were sat at a table and given chips and salsa. The atmosphere in the front of the restaurant was vibrant and full, well decorated. The back side gets a little darker and could use some polishing up. We ordered apps and drinks. Then we ordered dinner. Queso arrived, both a large and a small, neither ordered by me, but I was offered a bite. The flavor, decent, the temperature: cold to the point it had chunks of cheese in it. I wanted to ask them to warm it up, but my dinner friends said don’t complain and it was their appetizer, so I didn’t.
We watched the staff do a dinner drop at the table next to us. It looked amazing and I was excited for the main course. Literally, two minutes later, the staff came with the same table’s birthday dessert surprise with a sombrero and staff lined up to sing. The table was quickly like ‘we just got our food and don’t want to do this right now’. The timing was horrible, but that was for them to review. The staff scurried off and our waitress brought more chips.
The food came and I asked for some napkins and salsa verde from the guy who brought the food. He repeated what I asked for and said okay but looked at me as though that wasn’t his job and in fact didn’t help or tell our waitress. I had to ask again our waitress and she got them.
My son ordered a combo with a chalupa, taco, and stuffed pepper. He got a taco, a stuffed pepper, and a tostada (flat shell with toppings). When we asked if they could bring a chalupa instead of the tostada, she sent a manager over. I also ordered myself a tostada, taco, and quesadilla combo, and l had a tostada on my plate identical to my son’s “chalupa”.
The manager said the tostada was in fact the chalupa on my son’s plate. He said I’m probably used to Taco Bell chalupa’s and this is different. I said I have spent weeks in Mexico, and this isn’t by definition a chalupa. He said it’s TexMex and assured me this tostada was in fact a chalupa in their restaurant. A chalupa is a boat like shell, Even crispy, it wouldn’t be flat on the plate, there was no reasoning with him, so I said we will box it up and take it home. We had a party of five with three split checks and were handed the three divided checks at the table. I gave my card for my portion which was less than half of the total bill for the table, $35. The waitress came back to me with my card after charging it for the full table bill $80 and explained it was an accident. They couldn’t fix it? Somehow the split check was put back into one check at the computer. So we didn’t get the chalupa, my Mexican food knowledge was insulted, and my bill was $85 instead of $35.
I plan to call the management today to see if there is a solution to their major mistakes, as I was offered no solution Friday night and charged almost triple. I was also in a hurry to leave to get to another scheduled event that evening and wasn’t able to stay to fix the problems at the time.