Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.
Outback Steakhouse in Rochester NY
Day of the Week, Hours. Saturday, 11:00 AM – 10:00 PM. Sunday, 11:00 AM – 9:00 PM. Monday, 11:00 AM – 9:30 PM. Tuesday, 11:00 AM – 9:30 PM.
JJ
November 22 update:
The biggest improvement was the hostess wasn’t holding the front door open continuously. This resulted in a warmer dining room! The steaks and other foods we ordered were great. Sweet potatoes are awsome. Service was great. Their Outback Ale is very good. Recommened! Just keep the front door closed.
November 16, 2025
I just lowered my rating. A response from the owner was posted saying we had an exceptional experience at the Outback. I guess they really didn’t read my review below. Close your front door to keep the cold out and your customers warm. A response would be appreciated.
November 14, 2025 5:55 pm
The sirloin steaks, sweet potatoes, salads and cheesecake were great. Steaks were cooked perfectly to medium and medium rare. Erin our server was outstanding! Bar drinks were very good. The one negative was that a hostess stood in the double door entry into the restaurant and held one inner door open constantly, rather than opening it for customers as the came and went. This resulted in cold air coming/drafting into the dining room. We were cold and so were many other customers. It was like dining outdoors. Most customers were wearing their coats at their tables. Management should take notice of this. This procedure needs to change. Why do we want to be uncomfortably cold when going out to dinner? This reduced my rating from 5 to 4 stars… although I considered giving them a 3. I wonder how much this raises their heating bill?
… moreMichael Samodurov
First time at Outback, and it was okay. The steak is a little chewy and everything is a little pricy. I recommend trying the value menu on the very back. I got a burger, fries, salad, and cheesecake for $12 I think. The burger by itself is $15 or something, so that was odd. It was a tasty burger, but the plate too small for it and it fell apart when I picked it up. The staff were nice and other than that the food was not bad. I probably wouldn’t come again though.
… moreAinsley Rachal
Me and my husband went to have a date night and our server Nick was amazing! He was charismatic and hospitable, taking care of all our needs on a timely manner and making sure our food came out perfect! If you’re coming to dine out at Outback I highly recommend requesting Nick as your server as he will make your experience phenomenal! On to the food, the food was delicious and cooked to perfection, my husband had the new char grilled ribeye and it was cooked to perfection and he said quite literally melted in his mouth! I had the coconut shrimp 3 course meal with a baked potato and everything was cooked beautifully, as well as the baked potato was the size of my face!! Truly a wonderful experience that will bring us back for more!
… moreGiovanna S
Amazing customer service and delicious food (aussie fries are the best). The only downside was that the servers seemed a bit rushed, so adding more staff on busier days could improve the experience.
… moreJustin Thomas
I travel here occasionally from Syracuse with my family since our location closed. The staff is always so warm, friendly, kind, and attentive every time we come here. The food always tastes good and it keeps us coming back, despite the 1+ hour drive. Our waitress on Monday was very kind and generous! There was even a waitress cleaning tables who had a friendly chat with us too. The manager found out we came all the way from Syracuse and came to talk with us. Top notch service and food!
… moreJenn
My husband and I frequent this location and its one of our favorite spots! Tonight we had Aleia as our server and she was awesome! She was on top of her game & went above and beyond to make the guest (us) happy! So much so that I just had to come give her a great review!!
Thank you Aleia !
… moreThe Yuck Duck
I went in today around 2:30 PM and had such a great experience! Teresa was a wonderful waitress… so kind, attentive, and welcoming. Everything was so good and tasted delicious. I’ll definitely be back!
… moreColorMe NA
Whoever was doing the takeout orders probably has some serious issues – wether it was the front staff who paid a lack of attention to the order items or back of house. Overall , super disappointed and would not do takeout from these guys AT ALL as I guarantee you will not be getting anything you pay for. I made a call in and spoke with staff who assured me that cutlery will be provided, long behold – no cutlery. I ordered coke, no coke. I ordered a fully loaded potatoe – I got a baked salted potatoe. I ordered a side of veggies, didn’t get that either. And wait till you hear the finale; I ordered a chimchurri steak and there was no steak, just fried onions and chimchurri …. I didn’t even order fried onions. It was supposed to be veggies. LOL.
Overall, I think you need to take a look at your order fullfillers and maybe, just maybe… replace them. But careful not to mess up who you replace because the track record here isn’t looking so great atm, don’t fire your fish suppliers by accident (because actually, the salmon which WE DID get was delicious).
… moreScott Haug
2nd visit -This additional bad review is for our 2nd bad encounter. Outback did send us gift cards ro give them a 2nd chance. And again our take out experience was HORRIBLE. While their dine in experience may have positive reviews, I WOULD NOT RECOMMEND THEIR TAKE OUT SERVICE. They do NOT have the right systems in place to provide adequate take out service.
1st visist – Did an online order. Arrived at location for pickup and order never came out. After going into restaurant 3 times (hostess saying my order wasn’t ready), I asked to speak with a manager. She stated my order was “lost”. Even though I had email and text verifications. I even got an order survey. NO FOOD and no compensation for my wasted hour. I was initially told I couldn’t get a refund and had to argue for that. Your online pickup is a joke, employees don’t care, and manager lacks customer service. Id avoid this location and consider going to another steak restaurant completely.
… moreRenee Warmerdam
Friendly, welcoming service with no wait time. Our server was attentive, informative and very friendly.
Appetizer (Bloomin Onion) was nice and crisp! Entre/s served fresh, hot and perfectly cooked to order.
Highly recommend this Outback on W. Ridge Rd for a well deserved meal with friends and family.
Thank you to everyone who worked that day for the exceptional expirence you gave to my family.
We enjoyed every minute and every bite!!
… more