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Oriental Taste – Chinese Restaurant|Online Order| Northampton …
Chinese Restaurant|Online Order| Northampton – Oriental Taste
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We asked to speak with the manager, but the manager also seemed completely indifferent. He said everything had to be queued and there was nothing they could do. When we asked for a solution, he said they could start making it now and we could keep waiting. When we pointed out that the server had told us 30 minutes, he said the server was wrong. They kept shifting the blame and showed absolutely no apology.
We hadn’t eaten all day and were already prepared to wait 30 minutes for this grilled fish. Instead, we waited for an hour only to be told we wouldn’t even get the food — and were treated with a terrible attitude. If zero stars were an option, I would give zero.
We went there last night. We asked how long the grilled fish would take before ordering and were told 30 minutes. After waiting over an hour, we were informed it hadn’t even been started.
When we asked for a manager, no one came. The front desk said the server had “misspoken,” but there was no apology or accountability. We were told that if we still wanted the dish, we would have to start over and wait again.
Delays happen, but honesty and basic customer respect should not. We chose to leave.
The staff: We saw only one waitress on a weekend during lunch, she was quiet, pleasant, and very attentive to our needs.
The food: Was simply amazing. So much flavor in every dish! You MUST try the soup dumplings (Xiao Long Bao), I think you get 6 dumplings and they are incredibly flavorful.
The dishes were pretty big, definitely a hearty portion, you won’t leave hungry.
General Tso’s was impressive as well, despite being a American-Chinese food staple.
The cucumber salad was very mellow, cool and pleasant, it broke the Sichuan pepper heat nicely.
All the vegetables used in the dishes seemed incredibly fresh.
The sushi was amazing as well, I think this was the crispiest shrimp tempura I’ve ever had.
Price: was very reasonable, the basic veggie rolls were all $7, I’m used to seeing them for $5 however. The specialty rolls were all around $17 ($14-20) which was not bad, I’ve seen average specialty rolls as high as $18-20. All entrees were around $15.
This was an amazing find, and we’ll definitely go back.