Orient House Chinese Restaurant

  3.1 – 222 reviews   • Dim sum restaurant

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Pan-Asian eatery serving a variety of dishes from Singapore chow mei fun to General Tso’s chicken.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Orient House Chinese Restaurant 53715

orienthouseonline.com

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Reviews

Christopher Yue
Went here Friday night to a completely empty restaurant. Ordered the soup dumplings, slow cooked beef brisket with potatoes, and a pepper dish (虎皮尖椒). Everything was excellent, especially the soup dumplings – the best I’ve had in town. Very extensive menu with American favorites and authentic dishes. I need to go back and try other things on their menu. Very attentive service and we were the only customers.
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John Sears
My spouse and I have now ordered takeout from Orient House a few times, via DoorDash. The food always arrives hot, or at least as hot as can be expected given the travel times. Orders are correct, portions are generous, sometimes very much so.

So far, we have been most impressed with the various dumplings, dim sum and red bean offerings, and least impressed with what you might call the ‘traditional Chinese takeout’ food, like General Tso’s or Orange Chicken (pictured here). The latter tend to taste well enough, but be fairly dry.

Still, on the whole, better than average for takeout, and a very wide ranging menu means lots of opportunities to find new things we enjoy.
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Syd C
LOVE their tofu dishes but online ordering hasn’t been available for almost a month even though posted hours say they’re open. This isn’t the first time they’ve had an extended period of time of being closed despite posted hours saying otherwise. A bit frustrating, I want this place to do well!
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Poot Lovato
Worst food I’ve ever had in my life. I took 2 bites and threw the rest away. That was enough to give me stomach problems for the next two days.
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J S
Amazing! I was very impressed! The server is very nice. Very Chinese styled.
Will come back often for sure. The buns and the clear noodle as shown are all handmade.
Excellent food.
……………………

Okay, I was very angery and upset!
Cause I really liked their food, I start to order delivery from them. As you can see above.

I found a fly in my soup. A big black one! I was drinking out of their soup container, and I was half way to the bottom.
I was disgusted, but wasn’t really mad at the time. I called back, and I put the amount I paid for the soup as a store credit.

I order once after that, I found nothing. I was really happy.
Usually I only order their appetizers. I’ve been fine, so I wasnt really worried about their appetizers.

. I made a big order soon after.
Guess what, on the next day, when I was trying to finish the rest of my big order…… I found a gray hair in the lamb dish I ordered and pan scrub in my potatoes!!
I was so disgusted I have to throw them away.
They were off on that day, so I called them the following day.
I never got a call back from their owner. I called them again the following week. Whoever picked up the phone told me to call again later that night. I really liked one of their appetizer which I ‘ve been order it since the first time I ate there. I figured I’ll only order appetizer from now,and only when I really want it.
The server asked me,”Are you sure you want to order from us? I’m afraid that there’s a problem for you again.”
Excuse me?
Till now, I still didn’t hear anything back from the owner.
I never called back.
The problem is not the money! The problem is the experience and the unrespected treatment.
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Don
DONT EAT HERE!!!. Please save your time and money and don’t even try to eat here. By far the worst Chinese I’ve ever had. Everything is cooked hours ago and soggy. We ordered three different things and it’s literally the same exact thing but with different toppings. They put no effort into their food and if you do order here you’ll be genuinely let down. ( All of the food went right into the garbage.)
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Laem Xayvong
Ordered a plethora of food and it’s great. Good portion sizes and taste. I do miss the original orient house though but the new one still hits the spot. The food came out quickly and the service was great.
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Aaron Pratt
I haven’t ordered from
Them in a long time but I thought I would give it another shot. Ordered 3 items and while the fried rice is certainly not the best in town it was edible but the sesame chicken came almost looking gray and it is soggy and slimy, only could eat one bite. It’s disappointing because I used to order all the time from them and after the pandemic they really have gone down hill. I will unfortunately not waste my time ordering from them again.
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Olivia Li
Loved the tomato beef stew! It’s traditional northern food so avoid the Sichuan food options and you’re good. The northern Bao is really delicious. I think it’s a bit overpriced for Madison tho. Service is like what it’s like in China.
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Chelsea Neitzel
We placed a group order for work and they refused to accommodate food allergies! They canceled our Uber order and then when I called to discuss it the woman told be the chef doesn’t know how to make a dish without sauce on it. When I recommended how other places had done it she then began to yell at me. When I told her there was no reason to yell at me she hung up. We will never order from here again and I will be sure to spread the word that they do not accommodate food allergies and have terrible customer service.
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