hope d
My coworker placed an order and I selected the brisket bagel sandwich. When I took a bite, it tasted different and I realized it was not the correct bagel. The bagel had avocado and a flat meat patty. Within minutes I started getting itchy, and my face broke into hives. The patty was chorizo which is pork and Im allergic. No one else had ordered that bagel so I didn’t accidentally swap with anyone else. When my coworker reached out to customer service they said they gave the correct sandwich even though we included pictures of what we picked up. Absolutely Ridiculous.
… moreAngie Brown
Walked in early morning to just grab a bagel and schmear. I’m going to assume the young woman behind the counter. Making the sandwiches did not wipe off her knife. Because all I got was a plain bagel and strawberry cream cheese. But yet, I tasted onions and chive in my bagel that day. I also picked up a chocolate chip cookie. And the cookie was hard as rocks.
… moreWilliam Tang
This is a filthy restaurant.
I’ve been here on multiple occasions since 2018 and the service i’ve received has always been disappointing. The employees here lack of work ethic, hygiene, and professionalism.
This is 2022. Why is there no indoor dining? I wouldn’t want to come back to this health hazard of a place anyways!
I ordered an egg white bagel and a cold brew with light ice. It took 10 minutes for the bagel and 20 minutes for the cold brew. The employee with dreads messed up my cold brew and had a childish demeanor.
The filth and unprofessionalism of this location is unacceptable and reminiscent of a third world country.
See attached photos of their “employee’s only” area and you’ll see the grime buildup in the kitchen. The toilet in the bathroom did not flush as well.
… moreDavid Brickner
The bagels are amazing but I really just wish the coffee was better. If it isn’t empty, it’s comically weak. Almost thought I was drinking tea.
… moreKathleen Law
Okay so my husband’s been begging me to bring him home a bagel. He’s handicapped and can’t get out and I told him if he’d tell me what he wanted I would get him. His bagel. Went in this morning got in line where we’ve always stood only to see a longer line to my left. I thought those were the people who had ordered were waiting for their order and needed to pay. No, it turns out they’ve changed where the lines line up. They ignore the people waiting over where we thought we were supposed to wait and by the time someone was kind enough to share this with me, everybody was ignoring me and that includes the staff. The line was over a dozen people deep. I don’t know how businesses expect to retain customers when it takes you over an hour to get a bagel? Which is what people in line were telling me. I couldn’t wait. I can’t leave my husband alone that long I walked out
And for the record, I want to say that I don’t think it’s the staff’s fault. There were only two people on duty this morning and they were racing around like chickens but the bottom line is there weren’t enough of them and the signage for where you do what was all wrong
… moreOmicamy Myers
I ordered food here for the first time, there were two ladies working there and they were really nice, the food was made quick and I didn’t wait too long for it. The food was very delicious too. It reminds me of time times back in New York
… moreCara Harrison
Love love love!! Bagels were so fresh and tasty! Service was really quick and we didn’t wait in line for too long.
… moreMildred Cox
Food is great as always. But it’s ridiculous they won’t pick up the phones and it took almost an hour to recieve my bagel. I won’t order delivery again. Go there when you have time to wait and it’s fine. But it’s just ridiculous if youre in a rush before work. The coffee was cold. Cold bagels. Only recieved one hashbrown and ordered 2.
… moreVio P
We had our order placed for 2 sandwiches and we got half dozen of bagels, after 20 minutes of waiting to find out that the first sandwich we ordered was not registered, had no problem as far as I wasn’t charged even if means to wait another 10-15 minutes but the surprise came when I was informed that they are out of my favourite bagel, secret frustration after waiting a lot, I feel bad for these ones who made the sandwich because they work very hard and were polite but the one who takes the orders needs to focus on customers requests. Too bad to have a Sunday morning spoiled like this instead of enjoying a relaxing and stress free day. I paid for the second sandwich providing my own bagel… ridiculous…
… moreJohnny Greenlee
The service was horrific. After waiting for over 30 minutes for a simple bagel sandwich, I finally had to cancel the order. Total dysfunctional staff. Where is management? To top it off, they were somewhat indignant to my request for a refund. I finally just ordered bagels to go and would suggest the same for anyone else. They can make good bagels but preparing them in sandwiches is a difficult task for this location.
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