
Address and Contact Information
Address: 124 N 4th St STE 1500, Lake Mary, FL 32746
Phone: (407) 915-7075
Website: http://www.newcitycoffeeco.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
NewCity Coffee Co. (@newcity.coffeeco) – Instagram
NewCity Bistro
NewCity Coffee Co. | Lake Mary FL – Facebook
Reviews
I also want to add that the staff is very polite and friendly. I’m surprised this place has a rating lower than 5 stars! ⭐️⭐️⭐️⭐️⭐️
We ordered something simple (eggs and a burger), and they told us it would take 30 minutes. We said okay, but it took even longer than that. When the food finally arrived, it looked and tasted like it was made without care rushed, cold energy, no love at all. The presentation didn’t match the high prices, and the overall experience felt disrespectful to customers.
I also ordered a chai latte, and it was awful, the flavor was overly artificial. We left really disappointed. It’s sad to see such a nice-looking place with so much potential offering such a poor experience. It’s on me for giving it a second chance after a bad first visit, but unfortunately, nothing changed.
My friend arrived before me and was waiting in line when I got there. When she finally reached the register, she asked about ordering coffee flights and possibly food. The employee told her that flights can’t be done to-go and that we had to be seated for a waitress to take our order. She also warned that food was running about a 45-minute wait. I had already grabbed a table since seating used to be first-come, first-served.
We were seated and given menus, but after about 10 minutes with no service, the same employee from the register came over and said she was told she could take our drink orders—but not food orders. I asked for clarification, since she originally told us we needed to be seated to order food. She repeated herself with attitude, but honestly, I couldn’t even blame her. She seemed frustrated too. The whole system is just broken.
At that point, she should have just taken our flight orders at the register instead of sending us to sit and wait for nothing. We ordered and paid for the flights. When they arrived, my friend’s flight had dairy milk even though she specifically requested almond milk due to an allergy. They fixed it quickly, but it was another unnecessary issue.
We finished our flights, and still—not once did a server come by to take any food order, we were there for about 2 hours. And we weren’t the only ones. I watched multiple tables sit there confused, waiting for service that never came.
This place has become extremely disorganized, inconsiderate, and clearly lacks any structure for how things are supposed to run. Why require people to be seated in order to order food, but then fail to provide any actual table service? It makes no sense. The new system has absolutely tanked the customer experience.
Cozy atmosphere and friendly service.
Had the maple latte and blueberry scone.
The coffee flight looked awesome and will have to try next time!
The brunch menu is similar to First Watch in price. The Chorizo burrito was tasty and filling. I had trouble finishing it (a rare occasion).
The seasonal mugs (when they have them) are overpriced, but very cute.
They’re constantly updating their menu and creating new flavors, which is fantastic.
Two asks:
1. Please consider not charging more for dairy alternatives. That is the way of the future.
2. Please bring back a rewards system (digital). I understand that people cheated, so it had to be taken away. It’s unfortunate. I was close to my first free coffee with the punch cards when it was. It’s been…has it been almost a year? Maybe not that long. I haven’t heard any developments. I would love to be rewarded for coming and bringing others semi-regularly, like other places.