Address and Contact Information
Address: 2811 N Jerusalem Rd, East Meadow, NY 11554
Phone: (516) 781-1688
Website: http://www.newwildrice.com/?utm_source=gmb&utm_medium=website
Menu Photos
Order and Reservations
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New Wild Rice, 2811 N Jerusalem Rd, East Meadow, NY 11554, US
Reviews
I was worried what the pad thai would be like since it’s a Chinese restaurant, and it tasted the same (if not better) than from actual Thai places.
Pictures don’t do the food justice – I can’t wait to come back here! 10/10
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We’ve been loyal customers of this Chinese eatery for approx. 30 years, ordering four or five times a month. Sadly, we won’t be back. While the food is good, the service has become unacceptable.
Our last several deliveries arrived long after the promised window and were lukewarm or cold. When I placed my most recent order, I declined to leave a tip over the phone. Personal experience has taught me that tips are for service that meets or exceeds expectations, which hasn’t happened lately.
When the food arrived an hour later—far past the 40-minute quote—and cold again, the driver verbally confronted my husband. (This was after confronting me on the phone). The driver, who happens to be one of the owners, demanded to know why we didn’t tip. He said it wasn’t fair that he had to deliver the food for nothing. He ignored my husband’s explanation and started yelling in our driveway.
The situation escalated to the point where the driver began walking back toward our door to continue the argument. He only stopped and left because his phone rang.
It’s disappointing to be treated with such disrespect after decades of patronage. This business offers free delivery, yet the owner acts entitled to a tip regardless of his performance. Having worked in service myself, I know that if you don’t receive a tip, you look at how to improve your work. You don’t harass the customer. We’ve decided to take our business elsewhere.
Original Review:
We enjoy food from this little takeout about once a week, even in the summer. They make just about everything you can think of, including French Fries! And they are delicious. Those crinkle cut kind, cooked well. I happen to love their Egg Foo Young and I feel their price for the dinner menu is very fair and reasonable. My husband love EVERYTHING and I feel like in the past 30 yrs of marriage that we have been going to this take out restaurant, he has tried everything on the menu, and that is a lot of food. They also will do substitution’s which for me is a big deal. I can’t stand celery, Just the thought of it makes me gag. When I asked for my meals that I know there are going to be vegetables in there I let them know about no celery and never once in all these years have they forgotten. Obviously we will continue to frequent this take out with the convenient location.