
Address and Contact Information
Address: 13745 72 Ave, Surrey, BC V3W 2P3, Canada
Phone: +1 604-593-8111
Website: https://parmarsweets.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Good service like this makes people want to come back again and again. Thank you, Prabh, for being so kind and for making every visit a pleasant experience!
A special shout-out to our server Prabh — she was amazing at her job. Very polite, attentive, and professional. She made sure we were comfortable, checked in at the right times, and her service really enhanced our overall dining experience.
Highly recommend New Parmar for great food and excellent service. Will definitely be coming back!
No too much noise, very easy to talk.
I had a very bad experience at New Parmar Restaurant (121B, 13745 72 Ave, Surrey, BC) when I ordered 1 pound of Jalebi for $6.
Right after picking up the order and opening the box, I was shocked to see that the jalebi was completely undercooked, soft, and soggy — it looked more like yellow jelly threads than proper jalebi. Since I had bought it for a family gathering outside Surrey, I couldn’t return it immediately.
When I came back the next day, I took the uneaten box along with my payment receipt and explained the issue. The staff went to the kitchen and came back with an excuse saying, “This happened because the jalebi was kept hot in the box.” I asked, “Is that my fault?” She then said, “We can’t accept this because it’s been many days.”
I told her clearly that it had only been 48 hours day, and jalebis don’t turn into jelly in just a day — that’s a clear sign they were badly made. After going back and forth, she finally agreed to a refund of $5 instead of $6, claiming the box was lighter.
When I asked her to weigh it in front of me, she tried to do it quickly so I couldn’t see the reading. I asked her to do it again properly — and it turned out the box was only 0.05 lb less than a full pound! Still, she insisted on cutting $1 for that small difference, which was ridiculous.
I told her that any decent sweets shop would even offer that much as a free sample, not make excuses and cheat customers.
Honestly, this place is extremely unprofessional, dishonest, and rude. The quality of the sweets was terrible, and the attitude of the staff made it even worse.
Never going back to New Parmar again. They completely ruined what was supposed to be a festive treat for my family.
It’s very disappointing to see your dishonest response to my genuine complaint. First of all, your claim that I behaved rudely is completely false — I was with two friends and we were respectful the entire time, despite the poor quality of food we received. The cucumbers were clearly old (photos were shared), and the naan was stale. If you truly served fresh food, you wouldn’t need to defend yourself with false accusations.
Also, one of your own staff members, Jaspreet Kaur, privately admitted that you sometimes serve old or leftover food. I didn’t even ask for a refund — I just expected clean, fresh food like any customer should.
Instead of apologizing or taking accountability, you’re trying to cover up your mistakes and blame the customer. If you continue denying the truth, I will keep reporting this and escalate it further — including reporting to CBSA if needed — since you seem to be misusing your business and staff responsibilities.
All I expected was fresh, hygienic food and honest service. You failed to deliver both.