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Address and Contact Information
Address: 1233 Bennington St, Boston, MA 02128
Phone: (617) 567-4454
Website: https://napolesrestaurantma.com/
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Napoles Restaurant
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NAPOLES RESTAURANT
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Napoles restaurant Colombiano Restaurante-Panadería-Billar Ordena ahora aquí (617) 567-4454 1233 Bennington St,Boston MA 02128 …
Reviews
Lauren Ruiz
Rico ricoo, buen servicio, y ambiente jevi. | Delicious food, good service, chill vibe.
… moreClara Rodriguez
I happened to stop by this place on St. Pattys web. Everyone was out partying in Boston. The place wasn’t packed and yet the service was incredibly hospitable. The server was kind and attentive and made sure our drinks never made it to the bottom before offering us a new one. The music was on point and they serve yummy chicharon until late which is a must if you’re accompanying your margaritas with it!
… morealiou diallo
This restaurant is trash,avoid going here the staff have an attitude the and the food test like dumpster fire
… moreAyla Bishop
This place is amazing, huge portions, taste like they were made with love, the service is lovely, the food waitress helps me practice my Spanish. The tres leches was so good I only needed a couple bites to feel satisfied
… moreJennifer Osorio
I usually refrain from speaking ill of people or their businesses, but the owner of this restaurant is an exception. His arrogance and blatant disrespect for patrons are astounding. The utter disregard for customers’ time is unacceptable, especially for those who chose this restaurant out of many in town, only to have their plans ruined. It’s infuriating to have a simple outing to watch a game and enjoy a meal turned into a nightmare due to the owner’s ineptitude. This establishment does not deserve to serve our wonderful community. If the owner can’t provide basic hospitality and decent service, he should sell the business to someone who actually cares about customers. The hospitality industry demands a level of service and respect that this owner clearly lacks.
… moreChristopher Montoya
Napoles Restaurant Review:
UPDATE:
We called and did a reservation and asked we could take kids which your team said yes to both! When there and notified we couldn’t I informed the owner that while he had 20 years of experience in 1 restaurant I partner with over 200 restaurants and this is not a law, he said call the police and if they say that he is wrong then they will let the minor in, once we did that the entitled daughter said after they said it was ok “we just simply don’t want them to go in” so your response is invalid and you’re still a himorrible stablishment and even worse human beings!
Napoles restaurant is an absolute nightmare, thanks to the insufferable owner and his overbearing daughter, who seems to think she’s royalty simply because her daddy owns the place. She needs a serious reality check being the offspring of a restaurant owner doesn’t equate to having a decent personality.
Our experience went from bad to worse when the owner falsely claimed that minors under 19 are not allowed in the restaurant, despite there being children as young as seven present. We called the police to clarify, and they confirmed that minors can be admitted if accompanied by adults. However, when we handed the phone to the owner’s arrogant daughter, she blatantly told the officers they just didn’t want us to enter with the minor, despite us calling ahead and being told it was fine.
To add insult to injury, after we sent our 19-year-old home, they refused to let the rest of our party in, even though we had a reservation and an empty table waiting for us. The cherry on top was them having the audacity to charge us for the drinks we couldn’t even finish.
This entitled family and their run-down restaurant offer the worst customer service I’ve ever encountered in the hospitality industry. They lost a $1,000 tab and gained this very thorough, well-deserved review. Stay far away from Napoles restaurant!
… moreUPDATE:
We called and did a reservation and asked we could take kids which your team said yes to both! When there and notified we couldn’t I informed the owner that while he had 20 years of experience in 1 restaurant I partner with over 200 restaurants and this is not a law, he said call the police and if they say that he is wrong then they will let the minor in, once we did that the entitled daughter said after they said it was ok “we just simply don’t want them to go in” so your response is invalid and you’re still a himorrible stablishment and even worse human beings!
Napoles restaurant is an absolute nightmare, thanks to the insufferable owner and his overbearing daughter, who seems to think she’s royalty simply because her daddy owns the place. She needs a serious reality check being the offspring of a restaurant owner doesn’t equate to having a decent personality.
Our experience went from bad to worse when the owner falsely claimed that minors under 19 are not allowed in the restaurant, despite there being children as young as seven present. We called the police to clarify, and they confirmed that minors can be admitted if accompanied by adults. However, when we handed the phone to the owner’s arrogant daughter, she blatantly told the officers they just didn’t want us to enter with the minor, despite us calling ahead and being told it was fine.
To add insult to injury, after we sent our 19-year-old home, they refused to let the rest of our party in, even though we had a reservation and an empty table waiting for us. The cherry on top was them having the audacity to charge us for the drinks we couldn’t even finish.
This entitled family and their run-down restaurant offer the worst customer service I’ve ever encountered in the hospitality industry. They lost a $1,000 tab and gained this very thorough, well-deserved review. Stay far away from Napoles restaurant!
Yvonne Smith
Been here before, but it’s just my last time.
Food is ok, asked for a Colombian typical plate that had more fries than anything mentioned in the menu, meat was not enough for the price they charged us and was not listed, same with the drinks just because I asked to be made a certain way they overpriced it.
This is not how one business tries to keep customers coming back.
Service was fine.
It’s just not a fancy restaurant with great views to take advantage of customers at any point.
… moreFood is ok, asked for a Colombian typical plate that had more fries than anything mentioned in the menu, meat was not enough for the price they charged us and was not listed, same with the drinks just because I asked to be made a certain way they overpriced it.
This is not how one business tries to keep customers coming back.
Service was fine.
It’s just not a fancy restaurant with great views to take advantage of customers at any point.
Jacqueline Galvez
I was looking for a “tres leches cake.” I called this place and asked if they had any, to which they said they did. I picked up my “tres leches” cake and took it home for my sisters birthday. It was just a dry strawberry peaches and cream cake. It lacked flavor and taste. Completely ruined her birthday. Thanks so much, will never be back. The people who work here are airheads.
… moreLilly Romero
Fortunately the server was super friendly and welcoming however the owner was not. He stood behind me like I couldn’t afford to pay my bill felt like someone was watching the whole time. At one point he instructed the server to no longer take our order but she ignored him. I understand safety concern however I felt discriminated when it comes to service that’s the reason I rated this place a 1
… moreM O
I went here for our for anniversary Very poor service it took about an hour just to get the drinks ! Mind you the place was basically empty. The drinks barely had any alcohol it felt like having juice. The rice taste like cooked from many days ago. The only highlight was the steak. Never again
… more