American diner with some Italian & Green options, plus housemade desserts & breakfast anytime.
Address and Contact Information
Address: 903 E Washington St, Charles Town, WV 25414
Phone: (304) 728-8522
Menu Photos
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Reviews
This New Jersey boy knows a good diner. This is one of the best!
I was seated very promptly and greeted very friendly.
Now to the food.
According to the breakfast menu the French toast is their specialty dish. The picture looked like a delicious meal. The young lady that took my order was very polite and there was no wait. Within minutes my meal was served. Looked good but NOTHING like the menu photo, so this leads me to believe they used stock photos. Ok. I’ll cut them a break, no big deal.
The syrup bottles could have been warm, but ok, the bacon not crispy but it was nice and fresh. So I take the first bite out of the French Toast and I’m not impressed, so I cut into it for another bite and to my disappointment, there was barely any egg batter whatsoever. A nice French Toast is soaked in batter then cooked. The only thing that was close to French if anything was the French bread they used. It was just a sliced bread did a quick drive-by, by the egg batter. No much flavor but butter and that was it. Talking about butter (or margarine here) there was enough for the entire row of people near me.
I brought this to their attention and the lady was extremely apologetic and offered me if I wanted to order something else. I politely declined as this was their specialty item and it was so disappointing, didn’t want to imagine the average dish quality. I offered to pay for the bacon (I ate a strip while waiting) and the beverage. She refused to charge me even after I insisted so I could include a tip as I told her I had no cash. She thanked me for stopping by, while also apologized for dish.
There is no way that the amount of people that it’s always at the establishment like bad food or maybe a local thing as there aren’t that many options.
I really appreciate their customer service skills. That alone is hard to find nowadays.
NOTE: Bring your check to the front counter, don’t wait for the waiter/waitress to collect your card, they don’t seem to do payments at the tables.
The only negative was the smell when we walked in — it smells musty and old. However, we didn’t smell it anymore after a few minutes. Not a deal breaker by far.
There are other reviews that tell you not to trust the 4-star reviews, and that this place is horrible; I say trust the 4-star reviews. Unless you’re going in expecting perfectly plated dishes with top of the line ingredients, this place is fantastic with great diner food and a large selection.
My hubs ordered one of the highest end dishes, the NY Steak Chesapeake, it was very thin steak with a ton of fat topped with crab and cheddar cheese- an odd and disgusting combo. The crab was not fresh either. We ordered mozzarella sticks as an appetizer, definitely came straight out of a freezer. Strangely, I think the frozen rectangular mozz sticks were the most solid part of the entire meal…. Same with the fries. Tasteless and bland. I ordered a plain bacon burger. The beef was bland, without seasoning, and nasty. Bacon was fatty. The worst meal we’ve ever had; super sad to experience that on vacation. The menu is also 6 pages, completely all over the place and inconsistent.
It may have been extremely busy, but we were seated immediately and service throughout was great. We had the usual eggs and bacon and had the house specificialty French toast, all was great.
She was so kind, polite and attentive. She was sweet, patient and fun to chat with. The staff is hospitable, and work together to get hot food out to the tables, even if it’s not their table. The floor manager kept things moving and got her hands dirty, too. Now let me share about the 8 page menu! There is an expansive selection for dinner, something for every taste, and a modest Greek menu. They have an appetizer, breakfast and lunch menu, as well. Finally, dessert! Save room for the bountiful selection of cakes and pies. Homemade cheesecakes, decadent layered cakes and fresh pies. There is outdoor and indoor seating. I’ll try the patio next time, and enjoy the beautiful view. Go to this wonderful spot during your stay in Charles Town. I have no luck with gambling, but I hit the jackpot at this diner.