Brianna Caitlin
Mountain Mike’s in Hercules has been my go-to pizza spot since Extreme Pizza moved. I used to frequent Round Table, but this location became my regular because they usually have good deals and the customer service is typically on point. Most times, they’ve been great about providing ranch, plates, and cheese at no extra charge, which I always appreciated.
However, today’s experience was disappointing. When I went in, the gentleman working attempted to charge $1.79 per ranch. I explained that I’ve never been charged for ranch before, especially when I’m already purchasing pizza. It didn’t make sense to me — I’m sure dine-in customers aren’t being charged for ranch, so it feels inconsistent to suddenly charge to-go customers nearly $2 per cup. Especially considering the portion size, which realistically isn’t worth that price.
Unfortunately, this experience has changed where I’ll be spending my money. While Round Table is more expensive, the quality and consistency are there — and they don’t nickel-and-dime customers for basic condiments that should reasonably be included when purchasing pizza.
It’s unfortunate, because this location had earned my loyalty. But customer service matters, and this situation ultimately cost them a returning customer.
… moreJames Garcia
The garlic knots are not even knots here. They literally just rolled them, looked nothing like they were supposed to. Terrible taste as well. The pizza was very disappointing as well. This place needs more training. The El Cerrito location is soooooo much better. Only reason I went here is because its closer to my house, but next time I’ll make the drive to El Cerrito.
… moreKierstyn Kelly
Last night for my birthday I decided to get a pizza from here and that was a huge mistake. I tried ordering online and it didn’t work so had my boyfriend drive to order and pick up. I asked for multiple things on the pizza which they were out of a thing or 2 which is understandable but I asked for extra sauce. When I got the pizza and took a bite it tasted freezer burnt and like a dirty oven, it overall tasted rotten. Not to mention there was NO sauce on it at all. I called up there and she said she would remake it but it would have tobe a smaller size which is insane after spending almost 40$ on a medium pizza. After awhile I was like okay remake it, then there was yet another ingredient they didn’t have, so I just asked for a refund. She then began to try to argue and tell me that refunds are too hard to do and asked for the manager. She said there wasn’t one there but she was the assistant manager. I told her she needed to give a refund and she asked if I ate the pizza after MULTIPLE times in the conversation I told her I took one bite of one piece and I dug my finger into a couple of other pieces to reveal there was no sauce on them as well. So she finally was like okay I’ll do the refund. I get there and she doesn’t say a word to me until she asks for the order name and then I ask if it’ll go back on our card. Not a sorry or apology for anything. I am incredibly upset not only with the pizza, but the customer service.
… moreChris Stenstrup
This place has no customer service at all! They messed up my order completely wrong! It had meat on it that i couldn’t eat at all due to my lifestyle. They apologized and made me come back to give them the messed up pizza in order to get the pizza that I was originally supposed to get had things go right. Deff not a place I’d recommend to go to if you want good service !
… moreEd
Tried ordering online kept saying error 400 wouldn’t let me do it. When it finally went through and got delivered it was the wrong pizza altogether. Called and was told were going to remake it because it was delivered elsewhere. Not even at a discount I had to go pick it up or wait another hout for delivery. Went to go pick up “fresh” pizza and brought it home. This pizza was not fresh at all. This was the original pizza from an hour ago sitting beneath heat lamp. I called and asked to talk to manager. I was told there was no manager. Ok sure. Let me talk to supervisor then. I was told there was no supervisor. To which I asked they left you guys on a shift with no one in charge? Let me talk to who’s next in line of being in charge. I was told again there was no one I’m charge there but I could tell the girl on the phone and she would tell them. This whole process is ridiculous. I will be reaching out to mountain mikes franchising department to file a formal complaint.
… more_T_ Unkown
26 dollars for a cheese pizza. Waited over 30 minutes to dine in and served it cold…
Sure if it was busy it’d be understandable but it’s almost like they purposely let it sit along with the wings we ordered.
Plus individual at register had attitude for whatever reason.
Asked for ranch and mentioned to for us to go up and get it. If she was expecting a tip, it comes at the end for good service.
Everyone is so entitled for doing the bare minimum.
… morePatricia Poeschl
This was the BEST pizza I’ve ever had. I highly recommend Mountain Mikes Pizza over any other pizza you could dream of. The crust and the ingredients were fresh and they didnt skip on the ingredients.
Warmly,
Patricia Poeschl
Crockett, CA. 94525
… moreRann Parker
So doir dash..pizza hot excellent experience.lots o toppings. The toppings are real. Good crust. Im good. Also..called store to say good pie. Public for poor orders as should, but as former manager nice to hear when its yummy/ exceptional/special…etc
… moreMary Fox
Great customer service, and very good food. The prices may seem a bit high but they have many coupons online and by mail which make it very comparable to all the other pizza places. The delivery time even when busy is very good, I highly recommend giving them a try.
… moreJohn W
Pepperoni Pizza is completely filled with pepperonis. Pizza parlour is usually very clean and salad bar has a wide variety of choice. My wife and I like going here when we want a great Pizza.
Delivery is very prompt and friendly we have had Jake and Jaime both deliver to our home and all the time they are very interested in making sure that we have peppers and cheese. Excellent service people
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