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We, Mongolian & Pho, specialize in making stir-fried dishes and Vietnamese soup at our location in Kennewick, Washington. We believe in running a family-owned business that makes fresh food that is satisfying and healthy for our customers. Our favorite thing is the ability to create your own plate with our fresh selection of noodles, meats, vegetables, and sauces. As life would have it we bought the business in February 2013, after my oldest son suggested purchasing the Mongolian & Pho. He had experience in the mongolian food business and a desire to continue working in the business he knew best, so together as a family, we purchased the business. Since then we have grown providing the best Mongolian food to all our customers.
Address and Contact Information
Address: 2607 W Kennewick Ave, Kennewick, WA 99336
Phone: (509) 582-5844
Menu Photos
Order and Reservations
Order: Order online
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Reviews
jorge trigo
My wife and I have been coming to this restaurant for over ten years and have visited regularly throughout that time. Unfortunately, today was the first time we had a negative experience, and it was disappointing given our long history of supporting this business.
During every visit in the past, I have always served my food on a medium plate without any issue. However, this time, once the cook finished preparing my food, he placed it onto a large plate and I was later charged the higher price because he determined that I had taken “too much food.” What bothered me most was not the extra charge itself, but the way it was handled. No one informed me about the change beforehand. I only discovered the upcharge when it was time to pay, which came as a surprise.
I tried to explain this to the waitress at checkout and mentioned that I had been a loyal customer for many years and that this had never happened before. She responded that when the cook believes someone has exceeded the plate limit, they automatically upgrade the plate size and charge accordingly. She pointed to a sign above the cooking area as the explanation, but the sign simply says “too much food upgrade to a bigger plate” and does not clearly explain any specific plate or portion limits.
For a restaurant we have supported for so many years, the lack of transparency and the way this situation was handled felt very disappointing. This review is not about the money, but about the manner and attitude toward customer service. Clear communication would have avoided this entire situation.
Out of curiosity, I later looked through other reviews and noticed that several customers have experienced similar issues, which suggests this may not be an isolated incident.
Because of this experience, we will be taking our business elsewhere. There are plenty of other dining options nearby that value clear communication and customer relationships. I also hope the upcharge was worth it, because it ended up costing the tip as well and I have always been someone who tips generously.
… moreDuring every visit in the past, I have always served my food on a medium plate without any issue. However, this time, once the cook finished preparing my food, he placed it onto a large plate and I was later charged the higher price because he determined that I had taken “too much food.” What bothered me most was not the extra charge itself, but the way it was handled. No one informed me about the change beforehand. I only discovered the upcharge when it was time to pay, which came as a surprise.
I tried to explain this to the waitress at checkout and mentioned that I had been a loyal customer for many years and that this had never happened before. She responded that when the cook believes someone has exceeded the plate limit, they automatically upgrade the plate size and charge accordingly. She pointed to a sign above the cooking area as the explanation, but the sign simply says “too much food upgrade to a bigger plate” and does not clearly explain any specific plate or portion limits.
For a restaurant we have supported for so many years, the lack of transparency and the way this situation was handled felt very disappointing. This review is not about the money, but about the manner and attitude toward customer service. Clear communication would have avoided this entire situation.
Out of curiosity, I later looked through other reviews and noticed that several customers have experienced similar issues, which suggests this may not be an isolated incident.
Because of this experience, we will be taking our business elsewhere. There are plenty of other dining options nearby that value clear communication and customer relationships. I also hope the upcharge was worth it, because it ended up costing the tip as well and I have always been someone who tips generously.
Elivier Escalera
This Mongolian restaurant is a wonderful new spot that truly stands out. The place is very clean and well maintained, and the staff is extremely friendly and welcoming. The food is always fresh, with high-quality ingredients and generous portions that leave you more than satisfied. The cooks are especially pleasant and engaging, making the experience even better as they prepare your meal. On top of all that, the prices are very reasonable for the quality and quantity you receive. Highly recommended!
… moremike clark
My favorite Mongolian grill around. Always great food and great service
… moreAaron R
This is definitely the worst pho I’ve ever had. The noodles were not good and the meat was very chewy. Broth shouldn’t be that color so I honestly don’t know what they put in it. Service was non existence. Never came to check up to see if I needed refills or how the food was.
… moreJohn Poynor
I had the opportunity to have a sit down meal with my wife at Mongolian and Pho Restaurant in Kennewick, on Kennewick Avenue (near interstate 395). The outside was very well kept and clean. Inside was incredibly clean. There was a really well rounded variety of items to be cooked on the Mongolian grill along with the sauces and suggestions to match. The pricing appeared reasonable. Two employees really impressed me to the point I took photos of them. They were always working what appeared to be their assigned duties but also the little extras making this place a cut above the rest. I would highly recommend taking the opportunity as I did and eat at this establishment.
… moress2zerox
The servers were super nice and helpful when it came to making a bowl. Cooks were also pretty cool. Food tasted excellent, will come back again
… moreLeidi Rodriguez
Unpleasant, showed up before 8:20pm and only offered to go. Should lock doors if can’t offer dine in.
… moreRochelle Strader
Decent Mongolian food place. Only complaint is the plexiglass screens in the sauce bar is too low. I always smack it when I try to scoop stuff out with those long handle spoons. Otherwise good food, service is good and prompt. No complaints.
… moreMadi Moe
The young women were very very kind. I have Celiac but was able to get a wonderful bowl of soup with rice noodles and chicken. Absolutely wonderful and the price is fair. The restaurant was clean and accessible.
… more