

MISSION BBQ opened on September 11, 2011, ten years after the day our world changed forever. Proudly Serving Those Who Serve, we honor and give back to our Uniformed American Heroes—Police, Fire, First Responders and our Military. Come enjoy authentic homemade BBQ where you’ll feel at home surrounded by heroic and patriotic tributes. And please join us during our salute to Our National Anthem each day at noon. You complete our Mission.
Casual chain featuring BBQ & classic sides, plus memorabilia honoring soldiers & first responders.
Address and Contact Information
Address: 2503 Evergreen Rd, Gambrills, MD 21054
Phone: (410) 697-1002
Website: http://mission-bbq.com/
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Reviews
To be clear, we like the food from this chain of restaurants, enjoy the overall theme, and have been to many of them over time, but the overall pricing and quality is just not there any longer. The staff has always been polite and friendly here at this location, so that’s not the core issue for this review.
Costs. Like many restaurants, prices have steadily gone up. This is a real problem for Mission BBQ though because they were already at the high end for their level of service. The issue now is that the costs to go to this location are now consistently as high or higher than taking our family to a sit down table service restaurants, which is not what this is. This is slightly higher scale counter service, and this pricing for us includes a ‘cheaper’ kids meal and some folks only ordering side items vs full meals at these other locations. This has generally been for a better quality than you get at the fast food burger place down the street, but at current levels this is a 40%-50% premium over other counter serve restaurants, and the quality bump no longer justifies such an increase, but more on that below.
Quality. As stated above, we generally do like the food here, but it’s taken a consistent turn downward, and not just on one occasion unfortunately. Personally, I order the lean brisket as my main item when I go, and almost every time over several months it’s had some sort of issues. Most of the time now, it’s a serving that is upwards of 1/3 pure fat and not meat (again this is for the requested lean offering). In this most recent visit (pictured), it was nearly half meat so charred and physically hardened that the plastic knife would not even cut it. Nothing in the bottom of the photo was edible with the non-charred sections there being almost plastic in consistency. That’s completely ridiculous for an item that runs for almost $15 by itself before you even add a side or drink, and it’s been consistently 1/3 or more of the item not edible which is difficult to fathom with one of the pricier menu items. I fully acknowledge that I did not take it back up to the counter, but at that point I was pretty appalled because in order for that to get served to us, the cook preparing it had to think that was OK, and the person who serves it at the counter think it was fine, and the overseeing management that are constantly present letting it go. Any one of these individuals should absolutely have stopped that sort of quality from ever reaching a customer but no one did, which says everything sadly.
So, we’ll hope that this is limited to the one location here and we’ll try other locations before walking away entirely, but unless they as a chain take a real re-look at their cost/quality model, it’s going to be a hard sell to recommend coming back to others.