Hours
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 11 AM–9 PM |
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
Address and Contact Information
Address: 1745 Midland Trail, Shelbyville, KY 40065
Phone: (502) 437-0459
Website: https://milanoky.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Milano Italian Restaurant – Louisville, Shelbyville, & Mt Washington
Milano Italian Restaurant – Shelbyville – View Menu & Order Online
Milano Italian Restaurant | Shelbyville KY – Facebook
Reviews
Although we got take out, the patio space was very nice looking and the indoor decor was very mom and pop’s charming while keeping some elevated class present in many Italian restaurants.
Needless to say, we will become regulars and be making excuses to drive the hour to eat here!!!
Immediately I see that it’s imitation crab. Long story short, I let them know it’s fake, the guy who served the food stops by and hears my issue and looks at her and says “you told him it was real crab??” And she’s like yeah. So i ask for a discount they say the cant do that! They’re like we can get our manager, I’m like yes please get them, she brings back the other 20 year old waiter (not the manager?) And then this girl had the audacity to tell me that “it’s authentic crab” I started laughing like I freaking know this girl isn’t about to just double down on her lie, so I take a peice of the crab and peel the layers back and im like, “have you seen real crab? This is not real crab ma’am” anyway my wife steps in realizing im about to say something rude and just asks them politely if they could add some extra shrimp, they obliged and I paid the $100 bullshit bill and still left a tip. But will never be back and I hope this review serves the truth to people who want to go out and actually have a nice authentic Italian meal and not stress about their night.
The meal was nothing but delicious. The food was piping hot and the taste was unimaginably well seasoned and cooked to perfection. Our server Felix was attentive and professional. Not one aspect of his service was unacceptable. Polite, informative, and helpful. On Sundays it 10% off for senior citizens and when I ask if I got 10% off he assured me absolutely I would. The issue I had with Milano is that when we got the bill, I had not been given the senior discount and the item I ordered had a higher price on the bill than on the menu. I addressed this with Felix and he went to ask and get it corrected. The next bill they had given me, the senior discount was applied but they had not adjusted the price of the meal to the price listed in the Menu. I once again pointed it out and told Felix it was fine we’d pay it but I just wanted them to be aware of the discrepancy because it made their business look dishonest. However Felix took my receipt once again and had it adjusted. It’d be a shame if such a nice restaurant got a bad reputation of showing one price and making it seem they were scamming people by charging the higher price.
A great dining experience and I hope whoever is in charge of doing the menus and settling prices read this review and make the necessary adjustments needed to improve certain aspects of this dining experience.
Even though I had a few incidental hiccups one of the best places I’ve eaten.
This is the third time that the takeout service was bad. I ordered on the phone and was told it would be ready in 30 minutes. I drove 25 minutes to get there and was then told it would be over an hour longer. Another customer in front of me had the same experience. When I told the manager that I was told 30 minutes on the phone she said “I don’t know who took your order, it will be an hour”.
I love your food but I am done. It is too risky to drive 30 minutes to pick it up.
This is far from my first horrific experience, but I keep trying to eat local.
Order placed for pickup at 6:30, time given to pickup 7:20.
Arrived at 7:20, no one acknowledged me so I waited till 7:40 to ask about my order. They came out and said it was being prepared.
After watching multiple other customer leave frustrated and without food I waited again until 8:05 to ask about my order.
Wait for it… they don’t have my order.
I was told I need to call door dash and ask for a refund!!
I asked to speak with the manager… she saying right in front of me and won’t make eye contact with me because she’s the one who lied previously and said it was being prepared.
I could say a million more things…
I am furious and hungry and fully understand this is a minor inconvenience to my evening… my issue is the blatant lying and ridiculous way this has been handled by a local business.
Had I been the only one with a poor experience, or had this been my first experience with terrible management at this establishment I would tuck my tail and hush, but enough is enough.
Milanos leadership SUCKS!!!