Jess_loves_food23
Wait was long in drive thru, but I was able to get my food quickly. Food tasted ok but I feel as if they need more chips under all the toppings.
… moreKaylin Philbin
I really don’t like leaving bad reviews. But we literally have been watching employees standing out side smoking while we were waiting for our order that was supposed to be ready 20 minuets ago…andddddd we are still waiting! Unreal! Update…we got our order and this is how our tacos were handed to us! Nice.
… moreAmy Alessi
Disappointed in the customer service today
I’ve been ordering from this location for over 10 years and always get the same thing — a Three Cheese Beef Burrito with no salsa. Today, my order was made incorrectly and came as a burrito with no sour cream instead. The receipt even showed “no sour cream,” which wasn’t what I said.
When I went back up to the counter to politely let the staff know, Connie immediately told me that I said “no sour cream,” which wasn’t the case. I tried to calmly clarify that I asked for no salsa. She then went over to a coworker and started complaining about the situation — loud enough for me to hear while I was still standing there waiting. That really could have waited until I walked away.
Her coworker kindly helped clarify my order, and Connie remade it. When she handed it back to me, I said “thank you,” but instead of responding, she just dropped the burrito into my hand and turned away. It was really disappointing and felt unnecessarily rude, not sure why it couldn’t be handed to me instead of dropped to me from mid air.
I understand everyone has bad days, and I even told her I hoped she had a good day before I left, but the interaction left a very poor impression. I’ve always loved this place and have been a loyal customer for years, but the lack of professionalism and customer care today was really upsetting.
… moreKathryn Allen
I ordered 6 meatless tacos. 27 dollars. I ordered sour cream on the side because my friend was coming over, she may have wanted it. Every taco was drowning in sour cream. My boyfriend and I can’t eat dairy, so we had to order dinner from somewhere else.
… moreNate Higgins
Lilly took care of me answered all of my questions and was extremely friendly and commutative when I entered the building she was radiating a positive aura and she looked like she was the only one doing her job she took my order and made my food which was amazing and I couldn’t have asked for a more positive experience the guy with the black shirt was also extremely nice and positive
… moreredaaaabullllll90
I’ve been coming here for over 15 years and I feel every time the service is worse than the last. I waited in the drive thru for over 25 minutes. They always seem understaffed and employees that just don’t care. Also the three cheese burrito was missing the nachos cheese and sour cream
… moreMeghan Kelly
On 6/1/24 at 9:30 pm I ordered a three cheese burrito combo… drove all the way home and got two extra hot tacos and a nasty empanada. So glad I wasted my time and gas and money. Check your bags!
… moreMatthew B
Stopped in on my way home from Columbus Ohio to Rochester and it was soooo worth the stop. The food was down right amazing
… moreD B
Food was good but there was a female employee named Patrica flirting and touching the manager while they were talking about going to a concert together. Really disgusting show of PDA by people of the food industry. Will tell people about this.
… moreBarb
Stopped for lunch-3 burritos ordered. We were there 45 minutes for 3 burritos. One of them barely had filling (appears they ran out of beans and wrapped it up anyway). Just pitiful, awful service and product.
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