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The Melting Pot restaurant in El Paso’s premier mall, The Fountains at Farah, is where you can experience an ambiance with an inviting and modern, open design. Enjoy cheese and chocolate fondues in our interactive dining experience or engage in craveable meals for brunch, lunch, happy hour, dinner and on-the-go.
Fondue restaurant chain offering heated pots of cheese, chocolate or broth for dipping & cooking.
Address and Contact Information
Address: 8889 Gateway Blvd W #2320, El Paso, TX 79925
Phone: (915) 206-4647
Menu Photos
Order and Reservations
Reservations: meltingpot.comopentable.com
Photo Gallery
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Reviews
Kate K
Updates: We revisited after getting a response from the manager, and it was fantastic this time! Greeted and seated right away. Service, food quality, and ambience was all perfect. We ordered 4 course meal and it was filling and a fun experience. Definitely coming back!
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Original post:
When we went there, we weren’t even greeted for more than 15 minutes. There was a server but she didn’t sit us down or showed us menu nothing like that. She simply said they have a shortage of workers that day, without telling us how long we should wait or no apologies. There was another group who waited with us more than 10 minutes and we all left the restaurant. Pretty sure the only server wanted us to just leave. Understand that a shortage of staff is a big issue but I’m sure they could have handled it differently. I’ve never experienced a resutaurant just totally ghosting ppl when there were tons of empty tables. They could have came up with a waiting system or something like that. It was just bizzare..
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Original post:
When we went there, we weren’t even greeted for more than 15 minutes. There was a server but she didn’t sit us down or showed us menu nothing like that. She simply said they have a shortage of workers that day, without telling us how long we should wait or no apologies. There was another group who waited with us more than 10 minutes and we all left the restaurant. Pretty sure the only server wanted us to just leave. Understand that a shortage of staff is a big issue but I’m sure they could have handled it differently. I’ve never experienced a resutaurant just totally ghosting ppl when there were tons of empty tables. They could have came up with a waiting system or something like that. It was just bizzare..
Bonnie Teng
We have come here multiple times for dinner, but never for lunch. I looked at the lunch menu online and decided to give it a try. Upon entering around 11:20, the restaurant was empty and there wasn’t anyone in sight. We stood around for about 5-8 min and finally, our server saw us and seated us, but gave us dinner menus. I asked about the lunch menu and the server, Joe, asked if I meant the brunch menu? I said, the lunch menu that’s posted online. There was some confusion bc he said he only works nights and was just filling in for someone. He brought the brunch menu and it showed $25 for the “Fondue in a Flash”, but the website showed $20. He honored the web site price, which we appreciated. We ordered 2 of those and my sons got a burger and a chicken sandwich. The size of the burger and chicken sandwich was very generous for $15 and came with fries, which were very good. Our cheese fondue tasted like it needed salt or something bc it was quite bland. The salads were good. The skewers were a good portion and tasted good but were dry with no dipping sauces. Joe told us it was just him and one cook there. The cook even came out and let us know the skewers were coming and apologized for the delay bc we had mentioned we had an appt to get to. They were both excellent and provided great service. The restaurant was FREEZING though and the bench in the booth we were seated in was all torn up (see pic), which looked terrible for a somewhat nice restaurant. Another lady came into the restaurant when we were eating and stood around, but since no one was upfront to assist her, she eventually left. Eventually, there was only one other solo diner while we were there – they must survive on the dinner business? Overall, we would prob go back, but if it got any busier, they would need more than one cook and one server to run the whole restaurant.
… moreNichole Bernal
Alyssa was amazing. It was mine and my husband’s first time to melting pot even though we’ve lived in the area for 3 years and we had so much fun. We did the BIG NIGHT OUT and it was a great value for what you spend for two. Our server was very attentive personable and we will definitely be back to enjoy the fondue again! Thank you Alyssa for a great first time experience.
… moreLazarus Frasier
Overall experience…pretty good! Ordered the 4 course dinner! To be honest….got full! Well worth it…..fresh and flavorful! I took the option of cooking on the cast iron….next time I would use the broth option! The dessert portion was absolutely amazing! I gave 4 stars for only having 3 servers which delayed our service to the table
… moreVianey Tena
My husband wanted to surprise me for my birthday and made a reservation at this restaurant with a romantic table. The plan was to arrive and have everything be perfect, but when we got there, nothing was ready, they didn’t even have a table for us. They told us they would set one up, but of course we said no, we canceled and left. Everything went wrong.
… moreRovana Azevedo
We had a very great experience at Melting Pot El Paso.
My husband and I were having a Date Night and I love it!
Cesar was the most amazing server, very friendly and knowledgeable of everything we ask at the menu.
I truly recommend it!!!
… moreMy husband and I were having a Date Night and I love it!
Cesar was the most amazing server, very friendly and knowledgeable of everything we ask at the menu.
I truly recommend it!!!
Kira Ruark
Went here for a date night, it was UNBELIEVABLE. I loved every second of it. First time ever with my husband and our server, Caesar, made the experience so much better! Although the prices were high we still had an amazing time, can’t wait to go again!!
… moreCrystal Carabajal
We had a blast! Thursdate was a total success! She loved the rose petals! The staff was incredible!
… moreLeonardo Lopes
My wife and I had an amazing date night at the Melting Pot El Paso in Texas and we must say that this place was spot on… everything was perfect under the care of our FIRST CLASS WATER, Mr. Cesar!!! He was extremely polite, explained the process of cooking our own food, and treated us with extra desert at the end… we highly recommend this ROMANTIC RESTAURANT to anyone in El Paso without a shadow of doubt. Look for Mr. Cesar as your waiter and you’ll be glad you did…
#meltingpotelpaso
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Drew Tot
What a horrible dining experience! The restaurant way overbooked what they can handle. Six parties arrived with reservations all at the same time and all had to wait an additional half hour to get seated. After being seated it took 45 minutes for anyone to acknowledge we were even there, not a water , Nothing…. Once we finally stopped someone and asked for service we ordered everything at once. Food is mediocre not worth the wait. Service was so bad the server literally said you don’t have to tip me…. I don’t blame the server or the hostesses they had no direction on how to handle or recover from an over booked night. The management did nothing to smooth anything out and left them to fend for themselves. I would warn to stay away on busy nights as they care more to overbook than to give the experience you deserve. The dessert is the only plus of the night. But very disappointed. We spent over 3 hours here!
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