

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
A couple visits ago, I placed a mobile order (as I always do) and pulled up to the first window to receive my receipt. After waiting briefly, the employee opened the window and, without any greeting, he abruptly told me to “pull up to the next window” before shutting the window in my face. I wasn’t even offered my receipt, which felt unnecessarily rude and dismissive.
During my most recent visit, I again placed a mobile order and pulled up to the first window. After a short wait without being acknowledged, I decided to drive forward to avoid another potentially unpleasant interaction. At the second window, the employee (who seemed new and was doing his best) appeared confused about my order and suggested I might have paid for the wrong one. A more experienced staff member came over and clarified that my order was indeed a mobile one. However, she questioned why I had skipped the first window. I explained that no one acknowledged me, so I assumed I should move forward. She told me that dishes are often done near that window and that I should at least try to interact with someone there to prevent confusion in the future. I apologized, and the original employee kindly handed me my food.
While this second visit wasn’t nearly as upsetting on its own, it was frustrating to feel like I was being scolded for something that stemmed from a lack of communication—and from a prior negative experience. I understand things can get busy, but I would appreciate more consistent and courteous customer service, especially when using the mobile app, which is meant to streamline the experience.
After these repeated issues, I will likely not return to this particular location.