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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Gabriela Rodriguez
Always out of something
Good luck getting fast service at night. Employees are in and out of the restaurant on smoke breaks and could care less.
I’ve come before with a drive up order and waited 35 minutes for a mcchicken, large fries , and nuggets.
Today I Came for cookies. There weren’t any made so they told me sorry no cookies rn . I said .. okay ? How lot of a wait for them ? I only came for cookies . They repeated “there are none made” which wasn’t my question. I had to ask if they are just out of stock period or they just need to make them . They said it would take 10 minutes . Like I had said in the beginning when I first asked for cookies I responded “that’s fine . I’m okay with waiting” seemed annoyed .
I’m annoyed . seriously need new employees
… moreGood luck getting fast service at night. Employees are in and out of the restaurant on smoke breaks and could care less.
I’ve come before with a drive up order and waited 35 minutes for a mcchicken, large fries , and nuggets.
Today I Came for cookies. There weren’t any made so they told me sorry no cookies rn . I said .. okay ? How lot of a wait for them ? I only came for cookies . They repeated “there are none made” which wasn’t my question. I had to ask if they are just out of stock period or they just need to make them . They said it would take 10 minutes . Like I had said in the beginning when I first asked for cookies I responded “that’s fine . I’m okay with waiting” seemed annoyed .
I’m annoyed . seriously need new employees
Taylor Jinings
Came in at 4am on 3/9. Pulled up to drive through and asked if they had the chicken sandwich available. Replied “we don’t have dinner right now, have a good day” and then turned off the intercom. I would have ordered breakfast I was just checking to see what was available
… moreErik Armstrong
It’s 1:54 Am
Friday January 23 2026
Me and my girlfriend came to the West Salem McDonald’s and to start off we have never had such terrible and extremely backed up slow customer service and rude young manager and young girl We were in the drive-thru waiting for 45 minutes to get our order I asked the manager for his name 3 times to be ignored by his apart from waiting forever They made my order wrong and He Refused to Fix it. I will never come to this McDonald’s ever again until they hire more qualified people! There customer service is shit. I’ve never had a problem with any other McDonald’s restaurant ever until tonight.
… moreFriday January 23 2026
Me and my girlfriend came to the West Salem McDonald’s and to start off we have never had such terrible and extremely backed up slow customer service and rude young manager and young girl We were in the drive-thru waiting for 45 minutes to get our order I asked the manager for his name 3 times to be ignored by his apart from waiting forever They made my order wrong and He Refused to Fix it. I will never come to this McDonald’s ever again until they hire more qualified people! There customer service is shit. I’ve never had a problem with any other McDonald’s restaurant ever until tonight.
Alex Martinez
The guy with red hair didn’t know the menu when asked if my drink came with the meal they said YES then charged me $1 for a small sprite. Terrible I WONT RETURN HERE.
… moreScott Young
Food WAS NOT cooked all the way, service was decent and so was the atmosphere.
… moreMike Peterson
Avoid this place!!!! The service is absolutely the worst…. teenagers that don’t care if you’re standing there waiting to ask something, Mgt that is just as bad. I waited 10 minutes for chicken strips…. no food at McDonald’s takes 10 minutes to cook…. worst restaurant in all of salem
… moreAmy W
Disappointed. There’s no way they didn’t notice the terrible quality
… moreLita
I asked for a medium mango smoothie and they gave me a small and it was barely even filled. It also tastes chemically. I don’t know if someones out to get me but I’m sad. I was looking forward to this. Also the person at the 2nd window kept waving me to leave. I folded under pressure.
… moreBill Grumling
Three times now on my.lunch break i have been in to get to burgers and a drink.
All three times i have not even been acknowledged being at the counter till someone brings a complaint to the staff. Which takes them time to.address.
On average it has taken between 15 and 20 minutes of my 30 minute lunch break to get acknowledged and order my food.
I have complained to the manager on duty same one all three times younger white lady with long brown hair. All three times i have gotten excuses from her as to why its taken so long. To me the.management staff needs replaceced or either the inside or one of the double drive thrus closed. If lack of employees to take care of both
… moreAll three times i have not even been acknowledged being at the counter till someone brings a complaint to the staff. Which takes them time to.address.
On average it has taken between 15 and 20 minutes of my 30 minute lunch break to get acknowledged and order my food.
I have complained to the manager on duty same one all three times younger white lady with long brown hair. All three times i have gotten excuses from her as to why its taken so long. To me the.management staff needs replaceced or either the inside or one of the double drive thrus closed. If lack of employees to take care of both
Rose Whipple
Worst place ever. The cashier they had tonight. Literally argued with a disabled veteran
Calling him a lier he paid with a 50 dollar bill and she told him no they literally stole from the disabled veteran
Then on top of that the manger seem like she didn’t even care
And there employees were very. Rude and literally arguing with him and they didn’t even give him his food he ordered
So not only they stoled his money called him a lier they didn’t even give him the stuff he ordered
… moreCalling him a lier he paid with a 50 dollar bill and she told him no they literally stole from the disabled veteran
Then on top of that the manger seem like she didn’t even care
And there employees were very. Rude and literally arguing with him and they didn’t even give him his food he ordered
So not only they stoled his money called him a lier they didn’t even give him the stuff he ordered