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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Friday | 6 AM–9 PM |
| Saturday | 6 AM–9 PM |
| Sunday | 6 AM–9 PM |
| Monday | 6 AM–9 PM |
| Tuesday | 6 AM–9 PM |
| Wednesday | 6 AM–9 PM |
| Thursday | 6 AM–9 PM |
Address and Contact Information
Address: 18962 Brookhurst St, Fountain Valley, CA 92708
Phone: (714) 968-8901
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
John wilson
I’m a Grubhub delivery driver and had a very disturbing and unprofessional experience at this McDonald’s around 11:45 PM. March 8 2026
The order instructions clearly said to pick up the order in the lobby and look for the McDelivery pickup signage. When I arrived, the lobby door was open, so I went inside and politely asked for the order at the counter. The order was already prepared and I could clearly see it ready for pickup.
However, the manager on duty (a female manager, unfortunately I don’t know her name) refused to give me the order and repeatedly told me to go through the drive-thru. I calmly explained that I was already inside the lobby and that the order was ready, so it would be faster and easier to hand it to me there.
Instead of helping, the manager became very rude and unprofessional. She started arguing with me, speaking disrespectfully, and making unnecessary comments. The situation escalated when she threatened to call the police for no reason and behaved aggressively. At one point she came toward me in an aggressive manner as if she was going to attack me, and I had to back away to avoid the situation getting worse.
I remained calm the entire time and only asked to pick up the order so I could complete the delivery. Because the manager refused to release the order, I had to contact Grubhub support. After explaining what happened, Grubhub customer service canceled the order.
As a result, the customer never received their food, McDonald’s lost the sale, and valuable time was wasted for everyone involved. This entire situation could have been avoided if the manager had simply followed the pickup instructions and treated delivery drivers with basic professionalism and respect.
Delivery drivers help restaurants deliver food to customers, and situations like this are unacceptable. I hope management or corporate reviews this incident so future drivers and customers do not have to deal with this type of behavior.
… moreThe order instructions clearly said to pick up the order in the lobby and look for the McDelivery pickup signage. When I arrived, the lobby door was open, so I went inside and politely asked for the order at the counter. The order was already prepared and I could clearly see it ready for pickup.
However, the manager on duty (a female manager, unfortunately I don’t know her name) refused to give me the order and repeatedly told me to go through the drive-thru. I calmly explained that I was already inside the lobby and that the order was ready, so it would be faster and easier to hand it to me there.
Instead of helping, the manager became very rude and unprofessional. She started arguing with me, speaking disrespectfully, and making unnecessary comments. The situation escalated when she threatened to call the police for no reason and behaved aggressively. At one point she came toward me in an aggressive manner as if she was going to attack me, and I had to back away to avoid the situation getting worse.
I remained calm the entire time and only asked to pick up the order so I could complete the delivery. Because the manager refused to release the order, I had to contact Grubhub support. After explaining what happened, Grubhub customer service canceled the order.
As a result, the customer never received their food, McDonald’s lost the sale, and valuable time was wasted for everyone involved. This entire situation could have been avoided if the manager had simply followed the pickup instructions and treated delivery drivers with basic professionalism and respect.
Delivery drivers help restaurants deliver food to customers, and situations like this are unacceptable. I hope management or corporate reviews this incident so future drivers and customers do not have to deal with this type of behavior.
Andy Huynh
This is one of the rare McDonald’s that is still clean and has the soda fountain drink area to refill your drink. The service is fast and simple
… moreLindsay
Had the worst experience at one of my favorite McDonald’s. Not only was the curly-haired manager completely rude to me over the talkbox while I was trying to order, also rude to me when I called because I had been waiting for 8 minutes to order without any knowledge that the machine was broken. I was not told to move my vehicle or accommodated by taking any kind of order while four other people got their food. I don’t care if you were a machine is broken your job is to handle a customer in the best way possible. I hope giggling in the face of an angry customer made your whole day, curly-haired manager guy.
… morealejandro vazquez
I recently tried the fries, and unfortunately, it was a disappointing experience. The fries were far from their potential, lacking the crispiness that I crave. It seems there’s a need for some serious training in the kitchen to get the basics right. The quality was definitely not up to par with what I expected, leaving much to be desired. I truly hope they can improve the preparation process soon. #IceCoolFries #FoodReview #NeedsImprovement #RestaurantFail #TrainingNeeded
… moreElli Roman
Just dont go here. They are always claiming “a person called out”. But if they are so disorganized by 1 person calling out, that is a huge management issue that they dont care to solve. I waited 20 minutes for them to acknowledge me AT THE COUNTER. My mobile order was placed at 8:53 am. But they never called my number, or asked if I was being helped until 9:10 am. When they did look my way, they found my order, took my bag that was ready to the back, then came out and gave it to me. It was cold. I said, this has vmbeen sitting there and it’s cold. They responded with, we’ll its busy and it will be another 20 minutes to remake everything. Absolutely ridiculous. Don’t go here.
… moreGene Kim
Do not go here, their prices are INSANE! Grinch box $16 other locations are $13.50! This place is a ripoff!!!!
… moreCrystal C
This is hands down the worst McDonald’s I’ve ever been to. The drive-thru is a disaster every single time — the order is always wrong, items are always missing, and the staff couldn’t care less. Nobody pays attention, nobody takes responsibility, and it feels like they don’t even want to be there. It’s beyond frustrating, it’s pathetic. This place is a joke and should be embarrassed to operate under the McDonald’s name.
… moreJeanine Barrus
Just left the drive thru here about one-hour ago. I would have given 4 stars had it not been for the rude employee at the first window collecting the money. He had a bad attitude and it was very clear that he did not want to be there. Not one smile or a thank you. Replace him, because he seems to forget that he has a paycheck because of patrons. He demonstrated very poor customer service!
The food was great and hot though, and the gentleman at the window (with half blonde and half brown hair) handing us our food was very pleasant.
… moreThe food was great and hot though, and the gentleman at the window (with half blonde and half brown hair) handing us our food was very pleasant.
Kyle Pham
Worker was very rude. Kept insisting she was correct. This was the manager of the restaurant as well. Added on extra sauce for 50 cents when we didn’t get extra sauce. Food was fine. Had to pay 7 dollars extra and refused to give us money back. Worst McDonald’s I’ve went to.
… moresivan aviv
if i had a ZERO i would!!! carmen the manger sold me spoiled ice cream then kept hanging up on me when i called to tell them it’s spoiled! yall should think of rehiring because she was so dang rude about it
… more