Emily Pelaez
I placed an online order at 10:52am for hotcakes. Pulled up at 10:57 and marked myself as “here” and the app told me the order was not ready yet. At 11:01 the order was cancelled by McDonald’s. I go inside to the counter and they tell me the order was cancelled bc it “was not picked up by 11 – when breakfast ends”. The order was placed BEFORE breakfast ends, and was never ready. A second mobile order was placed for 2 fries, 1 sandwich, and 1 drink. I waited an additional 30 minutes for this order.
The food – fries are undercooked, soggy and limp, and have a strange chemical taste to them. The sandwich – asked for extra toppings, not done. The coffee – watered down.
The staff – in the back yelling and arguing, everything looks incredibly chaotic. Almost everyone is avoiding the register, ignoring clients, or being rude when addressed.
Meanwhile customers and door dashers alike are all waiting 30+ minutes for their orders. Orders are lost, forgotten.
An overall underwhelming experience. This location’s staff needs some serious training.
The one positive was one staff member with the light, shoulder-length hair (Aiden?) – they were incredibly kind and did their very best to help fix the situation.
… moreStephen Spencer
Alway know what your going to get. And I get the craving, occasionally and have to go here. I love the app, they have great deals and I got a two for one order just for using the app and clicking on deals!!!! You also get rewards points for using the app. Order it pay for it and pull in the spot and they bring the food out to you!
… moreDee Coco
We dinned in using the kiosk. Waited 30 minutes. Went to front counter for an update. Employee said, “ask someone else.” I did. They had to look for my order. Order was in limbo. Order was finally made. 45 minute wait time with bad attitude. Fast food, ha! Painful.
… moreSpartan Mon
This new style that Mcdonalds is embracing is sad. No one welcomes you in anymore you have to use the kiosk and if you have any questions or concerns there is no way to call the attention of anyone in the kitchen. You’re forced to stand there until someone sees you or they bring an order out for you to talk to anyone and the employees always seem annoyed they have to interact with you. The food is somehow both greasy and bland. You might say: “what do you expect its mcdonalds fast food”, but thats just the issue, this is the reputation here in Ca, in Tx the meat is so flavorful and so are the fries but here its just grease and cardboard. Expensive too— the price calls for better quality in my opinion.
… moreAri
Ordered a few things at drive through and one of the things I got was a large fry and this is what they gave me a half filled container of fries. I was so mad didn’t realize until we already drove off.
… moreDaniel Skoog
Ordered a simple McMuffin breakfast, dine-in, waited 30 minutes before trying to speak to an employee. Ignored for another 10 minutes at the counter before calling for someone who begrudgingly put my order together with an attitude. Get ready for a McWait at this McDonalds.
… moreJ B
Surprisingly clean place. Worst customer service ever. No one stops to ask why you are standing at the counter. Everyone just looked us and kept walking. Even when saying excuse me to get their attention. I finally had to step in front of someone to stop them to get help. $20 an hour employees to just ignore dine in customers.
… moreA. James
*Outrageously EXPENSIVE!
*A quarter pound cheeseburger, filet o fish, and small fries cost $18+!!!
*A decent sit down restaurant usually costs less!
*I will NEVER EAT AT McRipoff AGAIN!
… moreJohn Clingingsmith Jr
No stars should be an option, long wait Saturday morning inside while drive through went fast, 11 drive through cars for every walk in order. A customer got tired of looking at his order on the back counter while employees kept skipping it so he got it himself. When I was leaving another customer was waiting so long he had to ask if anyone was taking orders at the counter.
… moreMonique Delaney
I mean, it’s McDonald’s. The food is quintessentially consistent. My kids love it so we go occasionally for a treat. The staff at this one was nice and communicated well.
… more